# Access on distance not available

**URL:** <https://forums.plex.tv/t/access-on-distance-not-available/448992>\
**Category:** General Discussions\
**Created:** [August 19, 2019, 8:02pm UTC](https://forums.plex.tv/t/access-on-distance-not-available/448992 "2019-08-19T20:02:35Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![NewPlaza](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/newplaza/32/128634_2.png) [@NewPlaza](https://forums.plex.tv/u/NewPlaza)\
**Post date:** [August 20, 2019, 4:14am UTC](https://forums.plex.tv/t/access-on-distance-not-available/448992/2 "2019-08-20T04:14:50Z")

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Double post?

> [@Remote access issues](https://forums.plex.tv/t/remote-access-issues/448962):
>
> Hello I have a yearly Plex subscription to have access to all mu movies/films and music stored on a MyCloudPR4100. However I cannot turn on the remote access. I have followed each step as explained in the FAQ - I have tried manually both IP addresses i.e. the one of my NAS and also the one of my router/modem - every time the remote access becomes green for 2 sec to turn on red immediately again, how can I solve this because as long as I cannot put on the remote access my mobile apps on my iPho…

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