# Access to server denied in PLEX **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [June 1, 2022, 10:55am UTC](https://forums.plex.tv/t/access-to-server-denied-in-plex/795208 "2022-06-01T10:55:38Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![s\_biem](https://avatars.discourse-cdn.com/v4/letter/s/e19adc/32.png) [@s\_biem](https://forums.plex.tv/u/s_biem)\ **Post date:** [June 1, 2022, 10:55am UTC](https://forums.plex.tv/t/access-to-server-denied-in-plex/795208/1 "2022-06-01T10:55:38Z")
Hello people, Completely new to the world of NAS and Plex but bumping into an issue I can’t seem to fix. NAS: Synology DS220+ DSM: 7.1 I tried installing the newest version of Plex. Not the one for the package centre. Everything went well, but when I open it, it says: acces denied. You are not allowed acces to this server. (rough translation from Dutch). A friend who helped me buy the NAS said I had to follow some guide where I change the permissions of the folders. Which I did, but it still gives me the same message. Another weird thing is that I see other people in YouTube video’s having a Plex user on the NAS. It never showed up with me. Anybody that can help me? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [June 1, 2022, 11:48am UTC](https://forums.plex.tv/t/access-to-server-denied-in-plex/795208/2 "2022-06-01T11:48:44Z")
> [@s\_biem](#): > > YouTube video’s having a Plex user on the NAS That was for the old DSM. For DSM 7+ the user is named `PlexMediaServer` Ref: [Synology FAQ - Questions, Answers, and How-To's - #25 by ChuckPa](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/25) > [@s\_biem](#): > > acces denied. You are not allowed acces to this server. First of all, both your Synology and the workstation you use must be on the same IP Net, as well as that must be in private address space, see: > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/10): > > FAQ 4: LAN addressing requirements - RFC1918 specification for local LAN Subnet Size IP Address Range Number Of Hosts 24-bit block 10.0.0.0 - 10.255.255.255 (16,777,216) 20-bit block 172.16.0.0 - 172. 31.255.255 ( 1,048,576) 16-bit block 192.168.0.0 - 192.168.255.255 ( 65,536) Note: Any address outside of the ranges shown above are considered WAN (Internet) addresses. You cannot use a remote or WAN address to configure Plex unless you use a SSH Tunnel. (see below) … Or, use a claim token, as mentioned here: > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/31): > > FAQ 25: Reclaiming a lost server This How-To is better than the exploding_head nuclear option of starting over. DSM 7 To reclaim a “lost” server. (lost / locked out / password reset) Uninstall the package with the “KEEP” option. Reinstall the same package again, selecting the “Plex Claim Token” option Click the “Get Plex Claim Token” link Browser will open showing new claim token Click “COPY” Return to installer window PASTE the claim token in the small box ---
**Author:** ![s\_biem](https://avatars.discourse-cdn.com/v4/letter/s/e19adc/32.png) [@s\_biem](https://forums.plex.tv/u/s_biem)\ **Post date:** [June 1, 2022, 1:10pm UTC](https://forums.plex.tv/t/access-to-server-denied-in-plex/795208/3 "2022-06-01T13:10:34Z")
Hi Dane22, Thanks for your help. I tried to reinstall and use the claim token option. This made the access denied screen not pop up. But now I don’ have an option to add add a library under settings. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [June 1, 2022, 1:27pm UTC](https://forums.plex.tv/t/access-to-server-denied-in-plex/795208/4 "2022-06-01T13:27:10Z")
Please show the output from: `http://:32400/identify` Also, try and close browser, and then try again ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 30, 2022, 1:27pm UTC](https://forums.plex.tv/t/access-to-server-denied-in-plex/795208/5 "2022-08-30T13:27:41Z")
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