# Access to server denied in PLEX

**URL:** <https://forums.plex.tv/t/access-to-server-denied-in-plex/795208>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [June 1, 2022, 10:55am UTC](https://forums.plex.tv/t/access-to-server-denied-in-plex/795208 "2022-06-01T10:55:38Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [June 1, 2022, 11:48am UTC](https://forums.plex.tv/t/access-to-server-denied-in-plex/795208/2 "2022-06-01T11:48:44Z")

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> [@s\_biem](#):
>
> YouTube video’s having a Plex user on the NAS

That was for the old DSM. For DSM 7+ the user is named `PlexMediaServer`  
Ref: [Synology FAQ - Questions, Answers, and How-To's - #25 by ChuckPa](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/25)

> [@s\_biem](#):
>
> acces denied. You are not allowed acces to this server.

First of all, both your Synology and the workstation you use must be on the same IP Net, as well as that must be in private address space, see:

> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/10):
>
> FAQ 4: LAN addressing requirements - RFC1918 specification for local LAN Subnet Size IP Address Range Number Of Hosts 24-bit block 10.0.0.0 - 10.255.255.255 (16,777,216) 20-bit block 172.16.0.0 - 172. 31.255.255 ( 1,048,576) 16-bit block 192.168.0.0 - 192.168.255.255 ( 65,536) Note: Any address outside of the ranges shown above are considered WAN (Internet) addresses. You cannot use a remote or WAN address to configure Plex unless you use a SSH Tunnel. (see below) …

Or, use a claim token, as mentioned here:

> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/31):
>
> FAQ 25: Reclaiming a lost server This How-To is better than the exploding_head nuclear option of starting over. DSM 7 To reclaim a “lost” server. (lost / locked out / password reset) Uninstall the package with the “KEEP” option. Reinstall the same package again, selecting the “Plex Claim Token” option Click the “Get Plex Claim Token” link Browser will open showing new claim token Click “COPY” Return to installer window PASTE the claim token in the small box

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