# Accidentally changed username **URL:** \ **Category:** General Discussions\ **Created:** [June 17, 2024, 11:20pm UTC](https://forums.plex.tv/t/accidentally-changed-username/880339 "2024-06-17T23:20:06Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![steve8276](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@steve8276](https://forums.plex.tv/u/steve8276)\ **Post date:** [June 17, 2024, 11:20pm UTC](https://forums.plex.tv/t/accidentally-changed-username/880339/1 "2024-06-17T23:20:06Z")
I accidentally changed my username, by transposing the numbers in the username. Now plex cannot find the libraries nor my plex pass premium. What do I have to do? Restore the old username or start completely from the beginning? Thanks in advance ---
**Author:** ![Divideby0](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@Divideby0](https://forums.plex.tv/u/Divideby0)\ **Post date:** [June 18, 2024, 2:31am UTC](https://forums.plex.tv/t/accidentally-changed-username/880339/2 "2024-06-18T02:31:57Z")
Did you accidentally create a whole new account? Log out, and try logging in using the old username. ---
**Author:** ![steve8276](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@steve8276](https://forums.plex.tv/u/steve8276)\ **Post date:** [June 18, 2024, 5:43pm UTC](https://forums.plex.tv/t/accidentally-changed-username/880339/3 "2024-06-18T17:43:55Z")
I have tried that, did not work. Have tried to change username back to the old one and does not work either. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 18, 2024, 5:47pm UTC](https://forums.plex.tv/t/accidentally-changed-username/880339/4 "2024-06-18T17:47:10Z")
The plex user account that you are using at the moment never had a Plex Pass. Please research old emails and other communication between you and plex.tv about the original user name and email address that you used to buy the Plex Pass. Then contact please [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) ---
**Author:** ![steve8276](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@steve8276](https://forums.plex.tv/u/steve8276)\ **Post date:** [June 19, 2024, 7:47pm UTC](https://forums.plex.tv/t/accidentally-changed-username/880339/5 "2024-06-19T19:47:25Z")
OttoKerner, thank you for your response. I understand that the current user account does not have a Plex Pass associated with it. The other user account did have a Plex Pass Life Time associated, that is the account I want to get to so that the Plex Pass works and I can see my libraries. ---
**Author:** ![TIMETRAX75](https://avatars.discourse-cdn.com/v4/letter/t/a9adbd/32.png) [@TIMETRAX75](https://forums.plex.tv/u/TIMETRAX75)\ **Post date:** [June 19, 2024, 7:57pm UTC](https://forums.plex.tv/t/accidentally-changed-username/880339/6 "2024-06-19T19:57:28Z")
i have a question i paid to watch movies in my cellphone with out time limitation but if i watch in other tablet or smartphone with my account ihave to pay again ? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 19, 2024, 7:59pm UTC](https://forums.plex.tv/t/accidentally-changed-username/880339/7 "2024-06-19T19:59:22Z")
This has nothing to do with the topic of this thread. But take a look here: > [@Plex Player app for ipad/iphone](https://forums.plex.tv/t/plex-player-app-for-ipad-iphone/880432/3): > > You don’t have a Plex Pass. Only a Plex Pass will unlock all mobile apps on a certain Plex account. (and those of its managed users as well) So that means that you unlocked your mobile app with a one-time payment in your app store. This one-time payment is not a Plex Pass. And it is not bound to your plex account. Instead, it is bound to your app store account (the “Apple ID” in this case). Since your friend uses her own app store account on her mobile device, it doesn’t make a difference w… ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 19, 2024, 9:50pm UTC](https://forums.plex.tv/t/accidentally-changed-username/880339/9 "2024-06-19T21:50:58Z")
I am told that you used “Sign in with Google”, instead of Email. Since you’ve never used the Google login before, you have created a new account. So, sign out. Then login using your regular email address (not the one from Google). ---
**Author:** ![Divideby0](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@Divideby0](https://forums.plex.tv/u/Divideby0)\ **Post date:** [June 20, 2024, 6:02am UTC](https://forums.plex.tv/t/accidentally-changed-username/880339/10 "2024-06-20T06:02:53Z")
FYI, this account here in the forums was created in February, so you have had it for at least 4 months. ---
**Author:** ![steve8276](https://avatars.discourse-cdn.com/v4/letter/s/2acd7d/32.png) [@steve8276](https://forums.plex.tv/u/steve8276)\ **Post date:** [June 20, 2024, 12:35pm UTC](https://forums.plex.tv/t/accidentally-changed-username/880339/11 "2024-06-20T12:35:51Z")
OttoKerner and Divideby0, thank you. Logging in with the email and correct password worked. Thank you again for your assistance. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 18, 2024, 12:35pm UTC](https://forums.plex.tv/t/accidentally-changed-username/880339/12 "2024-09-18T12:35:54Z")
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