# Account is stuck downloading

**URL:** <https://forums.plex.tv/t/account-is-stuck-downloading/835333>\
**Category:** General Discussions\
**Tags:** downloads\
**Created:** [March 22, 2023, 9:39am UTC](https://forums.plex.tv/t/account-is-stuck-downloading/835333 "2023-03-22T09:39:30Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Mikelss](https://avatars.discourse-cdn.com/v4/letter/m/db5fbb/32.png) [@Mikelss](https://forums.plex.tv/u/Mikelss)\
**Post date:** [March 22, 2023, 9:39am UTC](https://forums.plex.tv/t/account-is-stuck-downloading/835333/1 "2023-03-22T09:39:30Z")

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On my main computer and laptop, it displays that it is downloading a tv show but its not located in the download area and I cannot cancel it. Been stuck for about four days now.

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**Author:** ![Mikelss](https://avatars.discourse-cdn.com/v4/letter/m/db5fbb/32.png) [@Mikelss](https://forums.plex.tv/u/Mikelss)\
**Post date:** [March 22, 2023, 9:42am UTC](https://forums.plex.tv/t/account-is-stuck-downloading/835333/2 "2023-03-22T09:42:16Z")

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![](https://gyazo.com/ff4bb04c95d40864bcab67947bce4b47.png)

> **[Gyazo](https://gyazo.com/ff4bb04c95d40864bcab67947bce4b47)**
>
> Easily capture screenshots, GIFs, and replays that are ready to share. Download the free app for windows and mac.

Both devices on same account show this but nothing in downloads an no way to cancel it. Sometimes it vanishes for like ten minutes then its back

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**Author:** ![funguy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/funguy/32/85435_2.png) [@funguy](https://forums.plex.tv/u/funguy)\
**Post date:** [March 22, 2023, 10:36am UTC](https://forums.plex.tv/t/account-is-stuck-downloading/835333/3 "2023-03-22T10:36:49Z")

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I have the same issue - not sure why

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**Author:** ![Mikelss](https://avatars.discourse-cdn.com/v4/letter/m/db5fbb/32.png) [@Mikelss](https://forums.plex.tv/u/Mikelss)\
**Post date:** [March 22, 2023, 10:09pm UTC](https://forums.plex.tv/t/account-is-stuck-downloading/835333/4 "2023-03-22T22:09:12Z")

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clear cache that seems to work for me atm

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 20, 2023, 10:09pm UTC](https://forums.plex.tv/t/account-is-stuck-downloading/835333/5 "2023-06-20T22:09:40Z")

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