# Account not getting emails

**URL:** <https://forums.plex.tv/t/account-not-getting-emails/338196>\
**Category:** General Discussions\
**Created:** [November 28, 2018, 3:14am UTC](https://forums.plex.tv/t/account-not-getting-emails/338196 "2018-11-28T03:14:40Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![n4cho](https://avatars.discourse-cdn.com/v4/letter/n/8e8cbc/32.png) [@n4cho](https://forums.plex.tv/u/n4cho)\
**Post date:** [November 28, 2018, 3:14am UTC](https://forums.plex.tv/t/account-not-getting-emails/338196/1 "2018-11-28T03:14:40Z")

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At my wits end on this one. I am trying to add my sons plex account to my server. He has an @outlook.com address.

I believe I created a plex account using my sons email address and don’t know the plex account password. I have access to his [outlook.com](http://outlook.com) address - just saying this so it doesn’t look scammy :). I have hit forgot my password at [plex.tv](http://plex.tv) with his address 20 times over a couple months and he never receives an email from plex to reset it.

If I go to create a new account and use his email address it says that account already exists.

Is it possible that someone has his email address as their user name but has a different email address that password resets are sent to?

-cheers

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**Author:** ![n4cho](https://avatars.discourse-cdn.com/v4/letter/n/8e8cbc/32.png) [@n4cho](https://forums.plex.tv/u/n4cho)\
**Post date:** [November 28, 2018, 3:38am UTC](https://forums.plex.tv/t/account-not-getting-emails/338196/2 "2018-11-28T03:38:25Z")

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I should also point out that I have checked the junk mail folder and all the folders - this outlook account was only created so I could create this account.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 28, 2018, 8:30am UTC](https://forums.plex.tv/t/account-not-getting-emails/338196/3 "2018-11-28T08:30:27Z")

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Please send me the used email address per PM.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 28, 2018, 5:27pm UTC](https://forums.plex.tv/t/account-not-getting-emails/338196/4 "2018-11-28T17:27:34Z")

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A previous email to that address (on 2018-07-24) bounced as “mailbox unavailable”, so from then on, no mail was sent out anymore.

The email address has been unlocked now manually.  
Try again to request a password reset. Make sure the mailbox is ready and not over some quota.

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**Author:** ![n4cho](https://avatars.discourse-cdn.com/v4/letter/n/8e8cbc/32.png) [@n4cho](https://forums.plex.tv/u/n4cho)\
**Post date:** [November 28, 2018, 5:41pm UTC](https://forums.plex.tv/t/account-not-getting-emails/338196/5 "2018-11-28T17:41:12Z")

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Thank you very much! This worked a treat and its now set up!

-Cheers!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 26, 2019, 5:51pm UTC](https://forums.plex.tv/t/account-not-getting-emails/338196/6 "2019-02-26T17:51:05Z")

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