# Account Password reset
**URL:** https://forums.plex.tv/t/account-password-reset/775887
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [February 11, 2022, 5:41pm UTC](https://forums.plex.tv/t/account-password-reset/775887 "2022-02-11T17:41:10Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Dickslinger](https://forums.plex.tv/u/Dickslinger)
#### Post date: [February 11, 2022, 5:41pm UTC](https://forums.plex.tv/t/account-password-reset/775887/1 "2022-02-11T17:41:11Z")
Hello, i want to reset my account password but i don’t get an email, i’m in a divorce so my brain is not working 100% atm
Can somebody help me
Regards
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [February 14, 2022, 9:42am UTC](https://forums.plex.tv/t/account-password-reset/775887/2 "2022-02-14T09:42:10Z")
Did you check your “Spam” or “Irrelevant” folder(s)?
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### Author:  [@Dickslinger](https://forums.plex.tv/u/Dickslinger)
#### Post date: [February 14, 2022, 4:09pm UTC](https://forums.plex.tv/t/account-password-reset/775887/3 "2022-02-14T16:09:00Z")
Yess checked every folder / map got nothing, is it on yours or is my mailprovider not working well
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [February 14, 2022, 6:35pm UTC](https://forums.plex.tv/t/account-password-reset/775887/4 "2022-02-14T18:35:39Z")
You appear to have marked earlier mail from plex.tv as spam.
So messaging to your address has been blocked.
It has now been unblocked, please try to start the password reset process again (only once, please).
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [May 15, 2022, 6:35pm UTC](https://forums.plex.tv/t/account-password-reset/775887/5 "2022-05-15T18:35:57Z")
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