# Account recovvery: forgot password **URL:** \ **Category:** General Discussions\ **Tags:** account\ **Created:** [September 10, 2025, 6:19am UTC](https://forums.plex.tv/t/account-recovvery-forgot-password/930657 "2025-09-10T06:19:21Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![sloke123](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sloke123/32/263894_2.png) [@sloke123](https://forums.plex.tv/u/sloke123)\ **Post date:** [September 10, 2025, 6:19am UTC](https://forums.plex.tv/t/account-recovvery-forgot-password/930657/1 "2025-09-10T06:19:21Z")
Hi folks, I have a second account, which is a ‘home user’ as well. My dad is using it. Because of the recent event, I was trying to change the password of the account, but I couldn’t as we both forgot the passwords (email and Plex account). We can still log in to the account, though, as we use a PIN. Is there any way to recover that? That would be very helpful. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 10, 2025, 6:55am UTC](https://forums.plex.tv/t/account-recovvery-forgot-password/930657/2 "2025-09-10T06:55:11Z")
[https://plex.tv/reset](https://plex.tv/reset) ---
**Author:** ![sloke123](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sloke123/32/263894_2.png) [@sloke123](https://forums.plex.tv/u/sloke123)\ **Post date:** [September 10, 2025, 7:12am UTC](https://forums.plex.tv/t/account-recovvery-forgot-password/930657/3 "2025-09-10T07:12:23Z")
Thanks for the @OttoKerner . But this needs an email. I know the email, but forgot the password as well. Is there any other way? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 10, 2025, 7:15am UTC](https://forums.plex.tv/t/account-recovvery-forgot-password/930657/4 "2025-09-10T07:15:07Z")
> [@sloke123](#): > > But this needs an email. I know the email, Then type it in and wait for the automated reply. ---
**Author:** ![sloke123](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sloke123/32/263894_2.png) [@sloke123](https://forums.plex.tv/u/sloke123)\ **Post date:** [September 10, 2025, 8:01am UTC](https://forums.plex.tv/t/account-recovvery-forgot-password/930657/5 "2025-09-10T08:01:35Z")
It’s been over 20 minutes, I’ve put the email address. I didn’t get any other reply besides this. ![Screenshot 2025-09-10 132537](https://global.discourse-cdn.com/plex/original/4X/3/d/a/3da3cd62195a06bf0ec1c222647b88b01a911c9d.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 10, 2025, 8:27am UTC](https://forums.plex.tv/t/account-recovvery-forgot-password/930657/6 "2025-09-10T08:27:26Z")
You might want to inspect your spam folders and other filter rules. ---
**Author:** ![sloke123](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sloke123/32/263894_2.png) [@sloke123](https://forums.plex.tv/u/sloke123)\ **Post date:** [September 10, 2025, 8:57am UTC](https://forums.plex.tv/t/account-recovvery-forgot-password/930657/7 "2025-09-10T08:57:54Z")
That’s the issue. As I mentioned earlier, I was unable to log in to my email. I forgot the email password too. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 10, 2025, 9:01am UTC](https://forums.plex.tv/t/account-recovvery-forgot-password/930657/8 "2025-09-10T09:01:04Z")
Then the only chance is to contact [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) (it might take a while 'til a response, they are currently very busy) ---
**Author:** ![sloke123](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sloke123/32/263894_2.png) [@sloke123](https://forums.plex.tv/u/sloke123)\ **Post date:** [September 10, 2025, 9:07am UTC](https://forums.plex.tv/t/account-recovvery-forgot-password/930657/9 "2025-09-10T09:07:19Z")
Thanks @OttoKerner, for your assistance. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 9, 2025, 9:07am UTC](https://forums.plex.tv/t/account-recovvery-forgot-password/930657/10 "2025-12-09T09:07:24Z")
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