# Ad Quality Too High

**URL:** <https://forums.plex.tv/t/ad-quality-too-high/882476>\
**Category:** General Discussions\
**Tags:** video-on-demand\
**Created:** [July 12, 2024, 10:02pm UTC](https://forums.plex.tv/t/ad-quality-too-high/882476 "2024-07-12T22:02:57Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jhusn](https://avatars.discourse-cdn.com/v4/letter/j/3e96dc/32.png) [@jhusn](https://forums.plex.tv/u/jhusn)\
**Post date:** [July 12, 2024, 10:02pm UTC](https://forums.plex.tv/t/ad-quality-too-high/882476/1 "2024-07-12T22:02:57Z")

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Unable to watch Video on Demand. Ad buffering lasts as long as the clips of the movie I’m trying to watch. A wasted and unusable feature of Plex. Appears others have complained but the topic gets closed with no resolution. Had 2 movies planned because they looked interesting but been watching 150 seconds of Ads for 10 minutes. No On Demand movies for me. Ridiculous lack of support, Plex.

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [July 12, 2024, 11:34pm UTC](https://forums.plex.tv/t/ad-quality-too-high/882476/2 "2024-07-12T23:34:23Z")

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a few questions

- Are you on a mobile connection
- which app are you using?
- Do have issues with the preroll before main thing starts
- Did all ads buffer, or did it only start on the 4th ad of the second ad pod
- Can you provide logs?

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**Author:** ![jhusn](https://avatars.discourse-cdn.com/v4/letter/j/3e96dc/32.png) [@jhusn](https://forums.plex.tv/u/jhusn)\
**Post date:** [July 13, 2024, 6:31pm UTC](https://forums.plex.tv/t/ad-quality-too-high/882476/3 "2024-07-13T18:31:03Z")

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- Yes, mobile. The movie will play fine, but the ads will not. I suspect their quality is set to much higher than the movie(s) I am trying to watch.
- Plex for Android
- Live Trailers and Live Movie/TV will play fine, but the Ads that allow for the free content make it unwatchable on mobile devices.
- The 2nd set of Ads for the movie I was trying to watch showed I had 150 seconds of them to watch. After 10 minutes, I was able to type this question up and then I closed out of the movie and watched my own stuff that also streams, but from my home NAS.
- If you believe that will help and can tell me how, I’d love to be able to help. Honestly, it’s the inability for the Ads to play at a lower quality. Everything else in Plex allows for quality adjustment except for the Ads that look pristine when they actually play. Very disappointing.

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [July 15, 2024, 9:08pm UTC](https://forums.plex.tv/t/ad-quality-too-high/882476/4 "2024-07-15T21:08:37Z")

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Here is info on how to get the logs from android. [https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/)

Thank you

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 13, 2024, 9:08pm UTC](https://forums.plex.tv/t/ad-quality-too-high/882476/5 "2024-10-13T21:08:44Z")

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