# Added User can't access Library

**URL:** <https://forums.plex.tv/t/added-user-cant-access-library/756218>\
**Category:** Remote Access\
**Tags:** server-synology, apple-tv, player-mac\
**Created:** [November 8, 2021, 12:04am UTC](https://forums.plex.tv/t/added-user-cant-access-library/756218 "2021-11-08T00:04:04Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![mdwolinski](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mdwolinski/32/259895_2.png) [@mdwolinski](https://forums.plex.tv/u/mdwolinski)\
**Post date:** [November 8, 2021, 12:04am UTC](https://forums.plex.tv/t/added-user-cant-access-library/756218/1 "2021-11-08T00:04:04Z")

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Server Version#: 1.24.5.5173-7000  
Player Version#: latest

Hi all. Been searching for a solution and can’t seem to find anything that would present the problem. While I’ve been using Plex for awhile but only recently went to add my mom as a user and shared the libraries with her account.

 ![Plex Libraries](https://global.discourse-cdn.com/plex/original/4X/2/1/2/2126b78cfd40d3719667a72d9d3ca17d48c7107f.jpeg)

 ![Plex Shared Libraries](https://global.discourse-cdn.com/plex/original/4X/3/5/7/357653c1756ff77e4496a4e6701e6417a4dd5ed2.jpeg)

When we open up Plex, it shows the server (which is on my Synology device) as being there, but she’s getting a Not Authorized.

 ![Plex Not Authorized](https://global.discourse-cdn.com/plex/original/4X/9/c/0/9c0a0314d846631d5c408b399c089d549f5c2fa4.jpeg)

When I’m at her place, I can log out of her account and log in with mine and access the server without any problem, so I’m sure there’s nothing wrong with Remote Access. I’ve gone through and unchecked / rechecked the libraries, etc without any luck.

Feel like I’m just missing something, but any advice is greatly appreciated…

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**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [November 8, 2021, 6:41pm UTC](https://forums.plex.tv/t/added-user-cant-access-library/756218/2 "2021-11-08T18:41:08Z")

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You’ve blocked out the names so I can’t tell if you are using the correct account. Can you PM me clean versions of these images?

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<div class="post-metadata">

**Author:** ![mdwolinski](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mdwolinski/32/259895_2.png) [@mdwolinski](https://forums.plex.tv/u/mdwolinski)\
**Post date:** [November 8, 2021, 9:03pm UTC](https://forums.plex.tv/t/added-user-cant-access-library/756218/3 "2021-11-08T21:03:03Z")

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Images sent. Thanks.

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<div class="post-metadata">

**Author:** ![mdwolinski](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mdwolinski/32/259895_2.png) [@mdwolinski](https://forums.plex.tv/u/mdwolinski)\
**Post date:** [November 24, 2021, 1:55pm UTC](https://forums.plex.tv/t/added-user-cant-access-library/756218/4 "2021-11-24T13:55:07Z")

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For future reference, worked with MovieFan.Plex via direct messages. The end solution that worked ended up being:

> The only thing I can think of is something weird happened when you claimed the server. You can try
> 
> - unclaim your server
> - remove from authorized devices
> - reclaim server
> - update sharing to reflect this new server

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 22, 2022, 1:55pm UTC](https://forums.plex.tv/t/added-user-cant-access-library/756218/5 "2022-02-22T13:55:30Z")

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