# After password reset - Not Authorized error displays **URL:** \ **Category:** Plex Media Server\ **Tags:** server-qnap\ **Created:** [August 25, 2022, 1:15am UTC](https://forums.plex.tv/t/after-password-reset-not-authorized-error-displays/806528 "2022-08-25T01:15:49Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Chrisbogy](https://avatars.discourse-cdn.com/v4/letter/c/58956e/32.png) [@Chrisbogy](https://forums.plex.tv/u/Chrisbogy)\ **Post date:** [August 25, 2022, 1:15am UTC](https://forums.plex.tv/t/after-password-reset-not-authorized-error-displays/806528/1 "2022-08-25T01:15:49Z")
Server Version#: 1.28.2 Player Version#: QNAP: TS-435D I received an email from PLEX ([noreply@plex.tv](mailto:noreply@plex.tv)) about a data breach and it suggested to change my password, so I went to the Plex website and requested a password change but now when I try and login to my Plex server via IP address :32400 I’m receiving the error, “Not Authorized You do not have access to this server” The Plex server was working perfectly up until I changed my password. I’ve tried logging in to the Plex server using Firefox, Chrome and Edge, the latest versions as of 8/24/2020 but I receive the same error on all of them. I rebooted my QNAP - that didn’t work I shut down the server running on the QNAP - that didn’t work I changed my password again - that didn’t work I can access [app.plex.tv](http://app.plex.tv) with my new password but obviously by Plex server is not showing up. Probably a dumb move, but in my frustration I uninstalled Plex, restarted my QNAP then reinstalled Plex, figuring I could set it up again as a new server but I’m still getting the same error as above. “Not Authorized You do not have access to this server”. Any suggestions? I’ve even willing to start a new Plex server from scratch. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 25, 2022, 4:23am UTC](https://forums.plex.tv/t/after-password-reset-not-authorized-error-displays/806528/2 "2022-08-25T04:23:01Z")
Come read through over here. > [@Cannot access QNAP Plex Since resetting password](https://forums.plex.tv/t/cannot-access-qnap-plex-since-resetting-password/806549): > > I received the email and followed all the instructions as direction and boy am I sorry I did so. I’ve got very strong passwords so I probably should have let it be, but here we are. I cannot even see my server name listed on my plex homepage, much less being told I need to claim it again. Can someone from Plex please help me figure out what is going on . Following your instructions got me here. I would appreciate your help getting my server back. Thanks. ---
**Author:** ![Chrisbogy](https://avatars.discourse-cdn.com/v4/letter/c/58956e/32.png) [@Chrisbogy](https://forums.plex.tv/u/Chrisbogy)\ **Post date:** [August 25, 2022, 3:01pm UTC](https://forums.plex.tv/t/after-password-reset-not-authorized-error-displays/806528/3 "2022-08-25T15:01:17Z")
ChuckPa, That thread is not useful as no solution is provided. 😭 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 23, 2022, 3:01pm UTC](https://forums.plex.tv/t/after-password-reset-not-authorized-error-displays/806528/4 "2022-11-23T15:01:38Z")
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