# Agents - no trailers

**URL:** <https://forums.plex.tv/t/agents-no-trailers/615341>\
**Category:** Metadata & Adding Files\
**Tags:** server-qnap\
**Created:** [July 20, 2020, 2:46pm UTC](https://forums.plex.tv/t/agents-no-trailers/615341 "2020-07-20T14:46:09Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![www007](https://avatars.discourse-cdn.com/v4/letter/w/3da27b/32.png) [@www007](https://forums.plex.tv/u/www007)\
**Post date:** [July 20, 2020, 2:46pm UTC](https://forums.plex.tv/t/agents-no-trailers/615341/1 "2020-07-20T14:46:09Z")

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since the last update no trailers are included in the agents The Movie Database and Plex Movie

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [July 20, 2020, 6:47pm UTC](https://forums.plex.tv/t/agents-no-trailers/615341/2 "2020-07-20T18:47:14Z")

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mind sharing some details on your setup/situation?  
like… what version of Plex Media Server do you have installed (host OS/platform + PMS version; e.g. latest public release is 1.19.4, latest beta is 1.19.5)

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**Author:** ![www007](https://avatars.discourse-cdn.com/v4/letter/w/3da27b/32.png) [@www007](https://forums.plex.tv/u/www007)\
**Post date:** [July 20, 2020, 7:16pm UTC](https://forums.plex.tv/t/agents-no-trailers/615341/3 "2020-07-20T19:16:35Z")

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My Qnap is Version 4.3.4.1129 and Plex Media Server is Version 1.19.4.2935

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [July 20, 2020, 8:25pm UTC](https://forums.plex.tv/t/agents-no-trailers/615341/4 "2020-07-20T20:25:31Z")

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Is this about Plex missing your local trailers or online trailers which are part of Plex Pass?  
In some Plex clients, the trailers are not listed as “extra” but have their own dedicated button  
 ![Play Trailer](https://global.discourse-cdn.com/plex/original/3X/c/2/c206f406b2a707d31222aee4d2b83388c10befff.png)

If that’s not it… can you verify `Find trailers and extras automatically (Plex Pass required)` is still checked in the advanced settings of your library (or the agent settings)?

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**Author:** ![www007](https://avatars.discourse-cdn.com/v4/letter/w/3da27b/32.png) [@www007](https://forums.plex.tv/u/www007)\
**Post date:** [July 20, 2020, 10:23pm UTC](https://forums.plex.tv/t/agents-no-trailers/615341/5 "2020-07-20T22:23:27Z")

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Thank you very much. It helped. There was no hook in the agents’ settings for the trailers

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 18, 2020, 10:23pm UTC](https://forums.plex.tv/t/agents-no-trailers/615341/6 "2020-10-18T22:23:30Z")

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