# Agents not working fix solution

**URL:** <https://forums.plex.tv/t/agents-not-working-fix-solution/203502>\
**Category:** General Discussions\
**Created:** [August 23, 2017, 12:09pm UTC](https://forums.plex.tv/t/agents-not-working-fix-solution/203502 "2017-08-23T12:09:32Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Seveen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/seveen/32/316624_2.png) [@Seveen](https://forums.plex.tv/u/Seveen)\
**Post date:** [August 23, 2017, 12:09pm UTC](https://forums.plex.tv/t/agents-not-working-fix-solution/203502/1 "2017-08-23T12:09:32Z")

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is just me or the agents are not working? i have new media on my server but the metadata is not pulled, when i press on the wheel on any agent nothing happen, but the info button works, also i noticed in my library if the agent Plex Movie is selected no additional information are available, i think i have this problem in the last 24 hours

Some update: i noticed now that Fix incorrect match on movies is not working either.

I don’t know what is going on

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**Author:** ![Seveen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/seveen/32/316624_2.png) [@Seveen](https://forums.plex.tv/u/Seveen)\
**Post date:** [August 23, 2017, 4:30pm UTC](https://forums.plex.tv/t/agents-not-working-fix-solution/203502/3 "2017-08-23T16:30:34Z")

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@trumpy81 i did uninstall, but i cant upgrade to the latest version because my samsung TV then will not work with trailers (i wait for Orca with a release for 2013 model), but yesterday i installed google drive and for some reason i hide the content inside the AppData, i will put back as they were and i will come with a update

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**Author:** ![Seveen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/seveen/32/316624_2.png) [@Seveen](https://forums.plex.tv/u/Seveen)\
**Post date:** [August 23, 2017, 4:49pm UTC](https://forums.plex.tv/t/agents-not-working-fix-solution/203502/4 "2017-08-23T16:49:30Z")

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Update: so is look like the folders C:\Users\YOUR USER NAME\AppData were hidden and i don’t know why but is look like if they are hidden PMS cant fetch the metadata so i restore them to default state meaning all content inside AppData to set on show, and all is fine now .:D, still don’t know why should be a problem since other software are not affected, maybe developers will consider this in the future, i am not sure if is a bug or not or is designed that way

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [August 23, 2017, 5:54pm UTC](https://forums.plex.tv/t/agents-not-working-fix-solution/203502/5 "2017-08-23T17:54:57Z")

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The folder `C:\Users` is always hidden on Windows.  
But its _content_ is not.

If it was hidden on your system, then someone applied ‘inheritance’ the wrong way.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 11:42pm UTC](https://forums.plex.tv/t/agents-not-working-fix-solution/203502/6 "2020-01-07T23:42:26Z")

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