# An error occurred trying to play file. Error code: s1001 (Network) **URL:** \ **Category:** Plex Media Server\ **Tags:** server-nvidia-shield\ **Created:** [December 24, 2025, 12:33pm UTC](https://forums.plex.tv/t/an-error-occurred-trying-to-play-file-error-code-s1001-network/934779 "2025-12-24T12:33:24Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![psychopike](https://avatars.discourse-cdn.com/v4/letter/p/7feea3/32.png) [@psychopike](https://forums.plex.tv/u/psychopike)\ **Post date:** [December 24, 2025, 12:33pm UTC](https://forums.plex.tv/t/an-error-occurred-trying-to-play-file-error-code-s1001-network/934779/1 "2025-12-24T12:33:24Z")
![Screenshot 2025-12-24 at 13.29.27](https://global.discourse-cdn.com/plex/original/4X/4/1/3/413f6fed595c949b957d4adf53b6aba6a53e0f3a.jpeg) Been successfully running a PMS on my Nvidia Shield for more than a year, suddenly out of the blue some files are refusing to play on other devices (Firefox or Safari on Macbook Air, Android phone/tablet). Direct play on TV is fine, many files just give me the error code s1001 and won’t even start up. I’ve already deleted both my Plex app and PMS (several times) on my Shield and re-installed em but it doesn’t change anything. Any clue what’s going on? ---
**Author:** ![psychopike](https://avatars.discourse-cdn.com/v4/letter/p/7feea3/32.png) [@psychopike](https://forums.plex.tv/u/psychopike)\ **Post date:** [December 24, 2025, 1:29pm UTC](https://forums.plex.tv/t/an-error-occurred-trying-to-play-file-error-code-s1001-network/934779/2 "2025-12-24T13:29:15Z")
Every file I add also says “audio none video none” but when I add the same files on a different PMS on my Macbook they work fine, so I guess it’s on the Nvidia Shield side of things failing to recognize the files (but still playing them fine on my TV but not when they’re to be transcoded). ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 24, 2025, 2:41pm UTC](https://forums.plex.tv/t/an-error-occurred-trying-to-play-file-error-code-s1001-network/934779/3 "2025-12-24T14:41:07Z")
Stop Plex, in your plex folder rename `Codecs` to `Codecs.old` and restart plex. Give it 5 minutes and try to play something. ---
**Author:** ![psychopike](https://avatars.discourse-cdn.com/v4/letter/p/7feea3/32.png) [@psychopike](https://forums.plex.tv/u/psychopike)\ **Post date:** [December 24, 2025, 4:13pm UTC](https://forums.plex.tv/t/an-error-occurred-trying-to-play-file-error-code-s1001-network/934779/4 "2025-12-24T16:13:36Z")
I don’t see any way of accessing my Codecs on Shield… ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 24, 2025, 4:57pm UTC](https://forums.plex.tv/t/an-error-occurred-trying-to-play-file-error-code-s1001-network/934779/5 "2025-12-24T16:57:20Z")
Im not as familiar with command line on a shield, @ChuckPa I know you have worked on non-PC Plex, any ideas? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 25, 2025, 12:44am UTC](https://forums.plex.tv/t/an-error-occurred-trying-to-play-file-error-code-s1001-network/934779/6 "2025-12-25T00:44:54Z")
To get into the shield requires use of `adb` You ask adb to give you a shell, which is effectively SSH into the Nvidia Once in the shield (you’ll be command prompt) You can then see where things are stored. You’ll find the PMS files with the `find` command. Here you can see my Nvidia, PMS not installed, as a vanilla reference. ```auto mdarcy:/storage $ df Filesystem 1K-blocks Used Available Use% Mounted on /dev/root 2031548 1853160 162004 92% / tmpfs 1508352 900 1507452 1% /dev tmpfs 1508352 0 1508352 0% /mnt /dev/block/dm-1 535568 273968 250720 53% /vendor tmpfs 1508352 0 1508352 0% /apex /dev/block/mmcblk0p19 61360 2768 56572 5% /cache /dev/block/mmcblk0p32 12203000 2794032 9261512 24% /data /dev/fuse 12203000 2794032 9261512 24% /storage/emulated /dev/fuse 732473856 5632 732468224 1% /storage/08E5-1F6A /dev/fuse 117181523968 79602685760 37578838208 68% /storage/GLOCKNER/plex /dev/fuse 117181523968 79602685760 37578838208 68% /storage/GLOCKNER/media mdarcy:/storage $ ``` It’s a bare bones environment in there. No frills or tools to help. Only commands you have are build into the shell. ---
**Author:** ![psychopike](https://avatars.discourse-cdn.com/v4/letter/p/7feea3/32.png) [@psychopike](https://forums.plex.tv/u/psychopike)\ **Post date:** [December 25, 2025, 10:09pm UTC](https://forums.plex.tv/t/an-error-occurred-trying-to-play-file-error-code-s1001-network/934779/7 "2025-12-25T22:09:44Z")
No clue what most of this means but I did a factory reset and that seems to have fixed it. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 25, 2026, 10:09pm UTC](https://forums.plex.tv/t/an-error-occurred-trying-to-play-file-error-code-s1001-network/934779/8 "2026-03-25T22:09:57Z")
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