# An unexpected playback problem occurred **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [October 25, 2021, 8:49am UTC](https://forums.plex.tv/t/an-unexpected-playback-problem-occurred/752957 "2021-10-25T08:49:53Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![benherbert\_mail.com](https://avatars.discourse-cdn.com/v4/letter/b/8c91f0/32.png) [@benherbert\_mail.com](https://forums.plex.tv/u/benherbert_mail.com)\ **Post date:** [October 25, 2021, 8:49am UTC](https://forums.plex.tv/t/an-unexpected-playback-problem-occurred/752957/1 "2021-10-25T08:49:53Z")
Server Version#: 4.68.0 Player Version#:5.25.2 Hi guys, I’ve got a friend that accesses my plex server from their house. Recently, they’ve updated their LG 55C7V and since then they’re receiving this error every time they try to play something via Plex. They can see the content on my server, it just wont let them play anything. They have 3 TV’s in the house that access Plex and this is the only one that has a problem, the other LG and Samsung have no issues at all so I’m fairly sure it’s a problem with the TV. Any advice on how I can fix this? ---
**Author:** ![BioHazardousX](https://avatars.discourse-cdn.com/v4/letter/b/278dde/32.png) [@BioHazardousX](https://forums.plex.tv/u/BioHazardousX)\ **Post date:** [November 30, 2021, 2:50pm UTC](https://forums.plex.tv/t/an-unexpected-playback-problem-occurred/752957/2 "2021-11-30T14:50:40Z")
I’m curious if your issue is the same as what some others are experiencing. Trying to see how far back this issue goes. Looks like you’re running a windows server. Are you doing hardware transcoding? If so, try disabling hardware acceleration setting in the PMS \> Transcode settings area and see if the issue persists. It could be that your other TVs are direct playing and this other TV not working is transcoding media, which would be why some devices are working and another one isn’t. Though you saying it won’t let them playback anything is a bit odd as the issue I’m seeing is related to VC1 media only so far in my tests. VC1 can be seen in the media “Get Info” option in the little … drop down menu, which should bring up this window and show you the codec the media was encoded with: ![image](https://global.discourse-cdn.com/plex/original/4X/e/3/f/e3f2573f41bef82ac7da75b0d7d8438f13a21a41.png) If your issue turns out to be transcoding, please join my forum post and let us know: > [@PMS Crashes when Transcoding VC1 Source Files with Hardware Acceleration Enabled "Playback Error - An unexpected playback problem occurred"](https://forums.plex.tv/t/pms-crashes-when-transcoding-vc1-source-files-with-hardware-acceleration-enabled-playback-error-an-unexpected-playback-problem-occurred/760936): > > Server Version#:6.9.2 unRAID - PMS 1.25.0.5246 Player Version#: Any player, tested on multiple platforms Error Messages Seen: Playback Error - An unexpected playback problem occurred An error occurred trying to play " ". - Error code: s1002 (Network) A user reported an issue to me with playback kicking out an error that started in the last week. We’re using the Binhex Plex Pass docker with unRAID to manage Plex, and it checks for updates daily and auto-updates if available. I don’t have … ---
**Author:** ![benherbert\_mail.com](https://avatars.discourse-cdn.com/v4/letter/b/8c91f0/32.png) [@benherbert\_mail.com](https://forums.plex.tv/u/benherbert_mail.com)\ **Post date:** [November 30, 2021, 3:50pm UTC](https://forums.plex.tv/t/an-unexpected-playback-problem-occurred/752957/3 "2021-11-30T15:50:40Z")
I don’t have the option for hardware transcoding, I think because I’m not a premium pass subscriber? I am using a Windows Server. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 28, 2022, 3:51pm UTC](https://forums.plex.tv/t/an-unexpected-playback-problem-occurred/752957/4 "2022-02-28T15:51:17Z")
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