And...BOOM...Two usernames. Can we merge?

Hey friends, I’ve had a Plex server on my PC for a few years now and it works really well. I sent a recent Plex Pass email to my husband to see if he was interested in the upgrade.

Today he purchased a lifetime pass - but - he made a new account. Is there a way to merge our accounts? How can I use our server now? I’ve tweaked everything to where things work great and I really don’t want to start from scratch :frowning:

He said he could try to cancel the subscription and repurchase it from my account. I’m hoping that won’t be necessary.

thanks for any insight

Men: Can’t live with 'em - or shove 'em in a chipper…lol

Probably an easy fix… help should arrive soon…
(I’m the warm-up act)

:slight_smile:

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Heehee :slight_smile: I know I should’ve just bought it myself, but he’s been taking care of the dish/directv renewal crapola the past few years. I manage the library of stuff we watch via Plex. Since the Plex Pass will give us more options with local stations and dvr, I sent it over to him to check out.

I forgot to mention it would be easiest to keep it under our current Plex account. I’m even willing to add him to the picture :slight_smile:

I’ve seen @OttoKerner resolve a million of these things, so… the flare has been fired.

It should be an easy thing, but you don’t want to make a wrong move.
The server is just the server - taking ownership of it… is better left to someone who is not me.

I think more help is arriving.

If something in Accounting has to be handled - it will be soon enough.

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you can’t merge accounts, but you might try contacting billing to either request a refund or transfer.

If they don’t/won’t, you could simply go to your server, sign out of your account, then sign in your husbands.

Of course, if you have any shared users, you will need to reinvite them/re-share the libraries, and I assume they will lose any of their history.

That would be logical - if it weren’t for all that history and stuff being held in a Mayonnaise Jar on Funk and Wagnall’s front porch. Anything that can survive a Plex Dance will surely be account related… at least I think/hope so.

Fact is - I don’t know.
I have one server and one account and - being a Man - is pretty amazing in itself.

:smiley:

I can’t do anything here. Please contact https://www.plex.tv/contact/?option=plex-pass-billing

Ok. I sent them a message. I can access both emails from here, so hopefully they can confirm things and do a switcheroo!

Customer service was great! Of course, they needed to carefully verify everything to ensure I wasn’t trying to pull anything, but as soon as they received it, they moved the Plex pass to my account. Thank you!

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