# Android app: Can't get app past splash screen

**URL:** <https://forums.plex.tv/t/android-app-cant-get-app-past-splash-screen/873006>\
**Category:** Plex Players\
**Tags:** android-mobile-legacy\
**Created:** [March 23, 2024, 7:37pm UTC](https://forums.plex.tv/t/android-app-cant-get-app-past-splash-screen/873006 "2024-03-23T19:37:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![alhabetl](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@alhabetl](https://forums.plex.tv/u/alhabetl)\
**Post date:** [March 23, 2024, 7:37pm UTC](https://forums.plex.tv/t/android-app-cant-get-app-past-splash-screen/873006/1 "2024-03-23T19:37:20Z")

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Server Version#: 1.40.1.8227  
Player Version#: 10.11.0.183

Android device: Pixel 7  
Android version: 14 (March 5, 2024 Update)

When attempting to open Android app, the app gets permanently stuck on splash screen.

I’ve tried to clear user data for the app, no change. I uninstalled and reinstalled the app, no change. Plex seems to be working everywhere else (and it should have lost my user data when I uninstalled), so I don’t think it’s a server issue. Anyone else having this issue?

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**Author:** ![alhabetl](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@alhabetl](https://forums.plex.tv/u/alhabetl)\
**Post date:** [March 23, 2024, 7:41pm UTC](https://forums.plex.tv/t/android-app-cant-get-app-past-splash-screen/873006/2 "2024-03-23T19:41:04Z")

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I just noticed when I try to access app.plex.tv from Chrome on this device, it freezes and I get the dialog that Chrome is not responding. I assume the Plex app uses Chrome in some way so maybe this is related?

Chrome 123.0.6312.40

I can also access Plex in Chrome directly by going to serverIp:serverPort, seems the freezing is related to app.plex.tv only.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 21, 2024, 7:41pm UTC](https://forums.plex.tv/t/android-app-cant-get-app-past-splash-screen/873006/3 "2024-06-21T19:41:42Z")

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