# Android Cannot Play Live TV **URL:** \ **Category:** Live TV & DVR\ **Tags:** android-mobile-legacy\ **Created:** [April 14, 2020, 1:21am UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941 "2020-04-14T01:21:06Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![mostlychris](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@mostlychris](https://forums.plex.tv/u/mostlychris)\ **Post date:** [April 14, 2020, 1:21am UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/1 "2020-04-14T01:21:07Z")
Server Version#: 1.18.7.2434 (Synology NAS) Player Version#: 7.30.2.16712 Tuner Make/Model: HD Homerun Quatro Guide/Lineup name: Using XMLTV?: Channel number/Name: There were a number of posts related to this topic but all were closed to comments. I just installed and HD Homerun Quatro and am using the Plex Live TV and DVR. I can play everything fine on the web and my Roku players. However, I cannot play live tv on my android mobile. I have tried the audio fixes and other things mentioned in the other threads. I was also not able to play recorded content on my mobile until I turned off closed captions. However, there is no way to do this in the live tv section. How can I play live TV via the Plex app on my Android mobile? ---
**Author:** ![KarlMcC](https://avatars.discourse-cdn.com/v4/letter/k/35a633/32.png) [@KarlMcC](https://forums.plex.tv/u/KarlMcC)\ **Post date:** [April 14, 2020, 9:44am UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/2 "2020-04-14T09:44:14Z")
Server Version#: 1.19.1.2645 (Synology NAS) Player Version Client 1 Android 10#: 7.31.0.16605 (Beta) Player Version Client 2 Android 9#: 7.30.2.16712 Same issue here, Live TV won’t play on either of my Android devices but works via Win10 Plex player and web browser. The same error message appears on both Android devices - “An error occurred while attempting to play this video…”. I’ve attached server logs, the error consistently being Transcoder related. Client log from the Android device running the beta software also uploaded. @sa2000 @DaveBinM copying you in to flag this issue. Thanks [Plex Android Client 7.31.0.16605.txt.zip](https://forums.plex.tv/uploads/short-url/snzAWJYfc5rtRZF7XBNT96x2Aei.zip) (163.1 KB) [Plex Media Server Logs\_2020-04-14\_10-11-34.zip](https://forums.plex.tv/uploads/short-url/dT357Li4X8WnADL4HwPEyNuay1w.zip) (103.8 KB) ---
**Author:** ![Acronis95](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/acronis95/32/139192_2.png) [@Acronis95](https://forums.plex.tv/u/Acronis95)\ **Post date:** [April 16, 2020, 2:24am UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/3 "2020-04-16T02:24:31Z")
Same issue with the same release of software. ---
**Author:** ![KarlMcC](https://avatars.discourse-cdn.com/v4/letter/k/35a633/32.png) [@KarlMcC](https://forums.plex.tv/u/KarlMcC)\ **Post date:** [April 16, 2020, 2:27pm UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/4 "2020-04-16T14:27:43Z")
I’ve found a fix for mine after trawling through threads… Found this one which is Android-TV and Nvidia Shield related but the [Android logs](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/) were showing a similar error - > [@An error occurred while attempting to play this video. Please try restarting both the Plex Media Server and this app](https://forums.plex.tv/t/an-error-occurred-while-attempting-to-play-this-video-please-try-restarting-both-the-plex-media-server-and-this-app/544636/236): > > [FFmpeg] [ERROR] [tls @ 0x82abd060] The certificate’s owner does not match hostname [plex1.MYDOMAIN.com](http://plex1.mydomain.com/) Errors like this tend to indicate a custom certificate or a custom URL. Our certificate won’t match a custom URL so that would explain the SSL failure. In the new player as we now validate SSL on playback connections, the old player didn’t validate the certificate/hostname, so seems something isn’t quite right there. We’ll discuss internally how best to handle t… Which led me to changing Settings \> Network \> Secure connections from Preferred to Disabled, which is OK for me as I only use the server via a LAN, and Live TV immediately started working again. ---
**Author:** ![mostlychris](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@mostlychris](https://forums.plex.tv/u/mostlychris)\ **Post date:** [April 17, 2020, 2:27pm UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/5 "2020-04-17T14:27:09Z")
Thanks @KarlMcC. I am trying this out and appears to work. I set it back to preferred and things worked for a bit and then stopped so I just left it disabled. We’ll see how it plays out. ---
**Author:** ![cjnmedia](https://avatars.discourse-cdn.com/v4/letter/c/eb8c5e/32.png) [@cjnmedia](https://forums.plex.tv/u/cjnmedia)\ **Post date:** [April 17, 2020, 11:10pm UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/6 "2020-04-17T23:10:44Z")
Playing “Live TV & DVR” fails with popup error: > An error occurred while attempting to play this video. Please try restarting both the Plex Media Server and this app. in these scenarios: Android (OnePlus 6T on OS10, arm64v8a) - fails version 7.30.1 and 7.31.0 - works with 7.27.1 and 7.29.1 FireStick 4k (OS version 6.2.7.1, armv7a) - fails version 7.30.1 - works with 7.27.1 (did not try 7.29.1) Note that on both 7.27.1 and 7.29.1 on both devices I can find no option for switching to the old/new player. > Which led me to changing Settings \> Network \> Secure connections from Preferred to Disabled, which is OK for me as I only use the server via a LAN, and Live TV immediately started working again. On the Android app there is no Settings \> Network, but there is a Settings \> Advanced \> Allow insecure connections, which I’ve not tried. My network tuner device is an HDHomeRun HDHR3-US, which plays and records OTA just fine. ---
**Author:** ![mostlychris](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@mostlychris](https://forums.plex.tv/u/mostlychris)\ **Post date:** [April 18, 2020, 12:51am UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/7 "2020-04-18T00:51:36Z")
@cjnmedia, Those settings mentioned in the solution are on the server itself, not the app. ---
**Author:** ![cpalenshus](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cpalenshus/32/152619_2.png) [@cpalenshus](https://forums.plex.tv/u/cpalenshus)\ **Post date:** [April 18, 2020, 1:17am UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/8 "2020-04-18T01:17:43Z")
Same thing here. Man, this issue has been frustrating. To get around it, I’ve had to turn off the new player experience. I’m having the exact same problem on my FireTV 4k, both MiBox3s, and my LG V30 phone. I’ve attached my log from my MiBox3 after getting the same error here. But I also just tried to change the Settings \> Network \> Secure Connections on the server to Disabled (thank you mostlychris! I had no idea the posts above referred to the server settings). Then I had to go to the Plex Player and change the Advanced Setting \> Allow Insecure Connections from Never to On Same Network. Now it seems to be working okay. Hopefully it lasts. The new player experience is so much nicer than the old one. I hated having to disable it! [MiBox3 Log.txt](https://forums.plex.tv/uploads/short-url/tAagGyrIijcP2CjTMmxkH44cm2x.txt) (1.2 MB) ---
**Author:** ![cjnmedia](https://avatars.discourse-cdn.com/v4/letter/c/eb8c5e/32.png) [@cjnmedia](https://forums.plex.tv/u/cjnmedia)\ **Post date:** [April 19, 2020, 2:46pm UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/9 "2020-04-19T14:46:14Z")
I’ve installed [Plex for Android 7.31.0.16542-beta](https://forums.plex.tv/t/android-mobile-beta-release-notes/154125/301) and the issue is resolved (without changing the Secure Connections setting). ---
**Author:** ![HakunaMatmata](https://avatars.discourse-cdn.com/v4/letter/h/71c47a/32.png) [@HakunaMatmata](https://forums.plex.tv/u/HakunaMatmata)\ **Post date:** [May 1, 2020, 1:10pm UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/10 "2020-05-01T13:10:29Z")
Same here, could we please get a fix with a RC version plex team? Thank you ---
**Author:** ![HakunaMatmata](https://avatars.discourse-cdn.com/v4/letter/h/71c47a/32.png) [@HakunaMatmata](https://forums.plex.tv/u/HakunaMatmata)\ **Post date:** [July 4, 2020, 8:23pm UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/11 "2020-07-04T20:23:48Z")
any news? ---
**Author:** ![cjnmedia](https://avatars.discourse-cdn.com/v4/letter/c/eb8c5e/32.png) [@cjnmedia](https://forums.plex.tv/u/cjnmedia)\ **Post date:** [July 4, 2020, 10:16pm UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/12 "2020-07-04T22:16:57Z")
I’m running 8.2.1.18636 from the play store on my phone, and works. On my FireTV I’m currently running version 7.3.1.0.16542 which works. I just upgraded the FireTV to v8.2.1.18636, and it works. What version and device are you having problms with? ---
**Author:** ![HakunaMatmata](https://avatars.discourse-cdn.com/v4/letter/h/71c47a/32.png) [@HakunaMatmata](https://forums.plex.tv/u/HakunaMatmata)\ **Post date:** [July 7, 2020, 7:53am UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/13 "2020-07-07T07:53:24Z")
8.2.1.18636, same error as before when using HTTPS, no error when I shut HTTPS down on my server. I guess the problem might be server side as I have the same problem with a LG WebOS app. Still no answer from Plex team, nice to pay a premium… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 5, 2020, 7:53am UTC](https://forums.plex.tv/t/android-cannot-play-live-tv/573941/14 "2020-10-05T07:53:32Z")
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