# Android: Plex app and Chrome Plex web freezes on launch

**URL:** <https://forums.plex.tv/t/android-plex-app-and-chrome-plex-web-freezes-on-launch/838884>\
**Category:** Plex Players\
**Tags:** android-mobile-legacy, plex-web\
**Created:** [April 23, 2023, 12:22pm UTC](https://forums.plex.tv/t/android-plex-app-and-chrome-plex-web-freezes-on-launch/838884 "2023-04-23T12:22:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rockpilp](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rockpilp/32/242136_2.png) [@rockpilp](https://forums.plex.tv/u/rockpilp)\
**Post date:** [April 23, 2023, 12:22pm UTC](https://forums.plex.tv/t/android-plex-app-and-chrome-plex-web-freezes-on-launch/838884/1 "2023-04-23T12:22:23Z")

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Server Version#: 1.32.0.6973  
Player Version#: 9.20.1.919  
Chrome: 112.0  
Android 11 OnePlus 8T

When I try to connect to Plex web from Chrome, the browser freezes on the loading screen (menus and other tabs are unresponsive). I’ve tried clearing the cache.

This happens on my own server and [app.plex.tv](http://app.plex.tv).

On Firefox Plex web runs fine, as do my other clients.

At the same time, the Android Plex app also fails to start, similarly stuck on the launch screen. I’ve cleared the app’s storage, also to no avail.

I imagine the native app may use a Chrome Web view so the two issues are related.

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**Author:** ![rockpilp](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rockpilp/32/242136_2.png) [@rockpilp](https://forums.plex.tv/u/rockpilp)\
**Post date:** [April 24, 2023, 4:30am UTC](https://forums.plex.tv/t/android-plex-app-and-chrome-plex-web-freezes-on-launch/838884/2 "2023-04-24T04:30:42Z")

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I had not restarted the phone in a while. Doing so fixed my issue. Sorry for the unnecessary post.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 23, 2023, 4:31am UTC](https://forums.plex.tv/t/android-plex-app-and-chrome-plex-web-freezes-on-launch/838884/3 "2023-07-23T04:31:11Z")

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