# Android plex app shows server OFFLINE when server running **URL:** \ **Category:** Plex Players\ **Tags:** server-windows, android-mobile-legacy\ **Created:** [June 6, 2022, 10:08pm UTC](https://forums.plex.tv/t/android-plex-app-shows-server-offline-when-server-running/796001 "2022-06-06T22:08:40Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![emanueol](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/emanueol/32/278718_2.png) [@emanueol](https://forums.plex.tv/u/emanueol)\ **Post date:** [June 6, 2022, 10:08pm UTC](https://forums.plex.tv/t/android-plex-app-shows-server-offline-when-server-running/796001/1 "2022-06-06T22:08:40Z")
Server Version#: Version 1.26.2.5797 Player Version#: 9.3.0.32977 on Oneplus 8 Pro phone with Android 12 1. just installed plex server on my windows 10 laptop. 2. just installed on my oneplus 8 pro android phone latest plex app. 3. connected usb disk with my media to my laptop (drive H:) 4. laptop \> can open ok and watch movies [http://127.0.0.1:32400/web/index.html](http://127.0.0.1:32400/web/index.html) problem: 5. on my phone \> plex app \> server appears OFFLINE. –my environment: msi laptop \> wired ethernet to powerline box (which also have wifi): 192.168.1.101 mobile oneplus 8 pro connected to same powerline box but wifi 2.4GHz channel 192.168.1.94 So both IPs on same sub-net 192.168.1 I also have the free ZoneAlarm firewall and antivirus on laptop: - How can I fix the problem of Plex android app showing server OFFLINE ? - shall i need to add some config on zonealarm ? - any suggestion please ? Thanks, Emanuel ---
**Author:** ![botanikrock](https://avatars.discourse-cdn.com/v4/letter/b/a88e4f/32.png) [@botanikrock](https://forums.plex.tv/u/botanikrock)\ **Post date:** [June 19, 2022, 9:42am UTC](https://forums.plex.tv/t/android-plex-app-shows-server-offline-when-server-running/796001/2 "2022-06-19T09:42:25Z")
Similar story here. +1 Have desktop PC with Windows and Plex server on it, server is up and fine. I know last for sure because i have Smart TV with Plex client which is good(without considering the problems that do not touch the subject) I recently paid Plex Pass and decided to give mobile app a try. And, like TC app, it shows my server as offline PS: sry for bad english 😉 ---
**Author:** ![pl41822](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pl41822](https://forums.plex.tv/u/pl41822)\ **Post date:** [July 9, 2022, 2:45am UTC](https://forums.plex.tv/t/android-plex-app-shows-server-offline-when-server-running/796001/3 "2022-07-09T02:45:07Z")
I keep complaining about this also. A couple of times clearing the cache on the android app cleared up the problem for a day or two. But it always comes back. I keep getting told my mobile device is not on my home network, which makes no sense to me. And that I need to open a port on my router so my mobile device can “see” my laptop. ---
**Author:** ![sixxnet](https://avatars.discourse-cdn.com/v4/letter/s/d9b06d/32.png) [@sixxnet](https://forums.plex.tv/u/sixxnet)\ **Post date:** [July 9, 2022, 2:56am UTC](https://forums.plex.tv/t/android-plex-app-shows-server-offline-when-server-running/796001/4 "2022-07-09T02:56:50Z")
Make sure the av/firewall is not blocking port 32400/tcp on the server. ---
**Author:** ![pl41822](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pl41822](https://forums.plex.tv/u/pl41822)\ **Post date:** [July 11, 2022, 12:01am UTC](https://forums.plex.tv/t/android-plex-app-shows-server-offline-when-server-running/796001/5 "2022-07-11T00:01:57Z")
I finally broke down and set up port forwarding for 32400 on my router. But still not working. But now you saying I need to look at Windows firewall / anti virus product? I am not running anything which doesn’t already come with Windows 10. What do I need to look for to allow that port on my pc? ---
**Author:** ![sixxnet](https://avatars.discourse-cdn.com/v4/letter/s/d9b06d/32.png) [@sixxnet](https://forums.plex.tv/u/sixxnet)\ **Post date:** [July 11, 2022, 1:00am UTC](https://forums.plex.tv/t/android-plex-app-shows-server-offline-when-server-running/796001/6 "2022-07-11T01:00:08Z")
I was responding to the thread owner who is running ZoneAlarm. ---
**Author:** ![pl41822](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pl41822](https://forums.plex.tv/u/pl41822)\ **Post date:** [July 11, 2022, 9:28pm UTC](https://forums.plex.tv/t/android-plex-app-shows-server-offline-when-server-running/796001/7 "2022-07-11T21:28:14Z")
Oops, sorry. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 9, 2022, 9:28pm UTC](https://forums.plex.tv/t/android-plex-app-shows-server-offline-when-server-running/796001/8 "2022-10-09T21:28:52Z")
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