Android TV: Able to see my library but videos don't play

Plex Players Streaming Devices
1

Server Version#: 1.18.2.2058
Player Version#: 7.25.3.14365

Until recently on my Android TV, I think before the new player was launched, I was able to play videos without any issues but off late I am unable to do so. I can view my library but when I try to pay the videos I get the following error.

IMG_20191209_082722
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I can confirm that there is no VPN issues and Wi-Fi is working perfectly. I can play videos without any issues on my Android phone, though.

Attaching server logs. The latest Plex Media Server log shows what happens when I try to play the Wonder Woman 1984 trailer.

Plex Media Server Logs_2019-12-09_22-09-04.zip (2.2 MB)

2

what happens if you turn off the new player in the settings?

3

I don’t know since when, but all my movies are being transcoded to play. All those movies have been reproduced with direct play before without any problem.

The weird thing is that my TV shows plays as usual without transcoding.

In addition, some movies show that message and are impossible to play.

Nvidia Shield 2017: 8.0.2 (32.5.205.81)
Plex Server: 1.18.2.2058
Player Version: 7.25.3.14365

4

Sorry for the late reply. I was a bit busy this week.

After switching the the old player, I am able to play all videos again properly. With the new player enabled, there seems to be some transcoding operation taking place that prevents the videos from playing.

5

For me the problem persists, with and without the new player

6

you guys should be posting logs, immediatly after recreating the issue you have on the shield/android tv, otherwise you likely wont end up with much help

the " Android TV & Fire TV" section

7

I did post server logs in my OP. Attaching Android TV logs and server logs in this one.

Mi TV 4C Pro Plex logs.txt (1.1 MB) Plex Media Server Logs_2019-12-14_07-50-28.zip (2.2 MB)

8

are you using a VPN on your system? or just mentioning their is no VPN involved at all

did you manually edit the android profile on your PMS at all?

9

I am not using a VPN at all. Not on the Plex Media Server on my laptop nor on the Plex app on my Mi TV 4C Pro. I haven’t done any manual edits for anything as well.

10

I am having the same issue on my airTV mini. Ive had it for 3 months and just in the past few weeks its been unusable with that same pop up for every video.

11

is the log file with the new player or the old player enabled?

12

The logs are with the new player enabled.

13

are you using anything else besides a VPN that manipulates the traffic? pihole or similar?

@anon18523487 can you have a look at his log? seems odd

12-12 22:51:08.649  e: Error fetching https://plex.tv/api/v2/home/users?auth_token=...null-:
12-12 22:51:08.705  e: [PlexHome] Error parsing user list.
12-12 22:51:09.712  e: [AndroidProfile] Error parsing Android profile returned by MyPlex.
12-12 22:51:09.714  e: An exception occurred: com.fasterxml.jackson.databind.exc.MismatchedInputException: No content to map due to end-of-input
12-12 22:51:09.750  e: Stacktrace: com.fasterxml.jackson.databind.exc.MismatchedInputException: No content to map due to end-of-input
12-12 22:51:09.750  e: [AndroidProfile] Error fetching Android profile from MyPlex.
12-12 22:52:08.106  e: [EventSource] Error detected: Failed to connect to http://127.0.0.1:46297/:/eventsource/notifications?X-Plex-Token=...null-uwvMSvepyey5-ciKVV.
12-12 22:52:09.660  e: Error fetching http://127.0.0.1:32500/?includeTypeFirst=1&X-Plex-Token=...null-uwvMSvepyey5-ciKVV:
14

From what I can find about your TV, it is not an official Android TV. It runs Xiaomi’s MuiOS. Our app is only supported on official Android TV devices. If you sideloaded the app, then YMMV.

15

It is an official Android TV running Android 9. I installed the Plex app from the Google Play Store on my Android TV.

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16

I found what is my problem…

I have the plex server in docker and some weeks ago I changed it to bridge network as described here:
https://github.com/plexinc/pms-docker/blob/master/docker-compose-bridge.yml.template

But only with port 32400 because is the only required:
https://support.plex.tv/articles/201543147-what-network-ports-do-i-need-to-allow-through-my-firewall/

Today I found this:
https://forums.plex.tv/t/bridge-mode-prevents-direct-play-stream/179979

Well, if I change it to host mode all works again, movies and TV Shows, but I don’t have any bandwidth limit as sugested in that thread, so I don’t know what is wrong

I would research a bit more…

Edit to say that Kodi with PlexKodiConnect works perfect in bridge mode, it’s the plex app what doesn’t (mobile and shield tv)

17

Hmm. That doesn’t fit with what I found. Maybe I looked up the wrong device. Is this on every file or just certain ones?

18

I happens for all the videos I play in the new player. The old player plays all videos just fine.

All my videos are encoded with h264 and AAC.

19

I have the same problem as OP. It is the new player. I reverted to old player and problem gone. Of course old player has major bugs wrt the subtitles. But new player has those same bugs…

20

Sorry I was away for a while due to some personal reasons. Is there any solution for this issue?