# Android tv issue **URL:** \ **Category:** General Discussions\ **Tags:** android-tv\ **Created:** [June 27, 2021, 6:28pm UTC](https://forums.plex.tv/t/android-tv-issue/725110 "2021-06-27T18:28:32Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![phahad8\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@phahad8\_gmail\_com](https://forums.plex.tv/u/phahad8_gmail_com)\ **Post date:** [June 27, 2021, 6:28pm UTC](https://forums.plex.tv/t/android-tv-issue/725110/1 "2021-06-27T18:28:32Z")
How can I fix “an error occurred while attempting to play this video. Please check your connection and try again “ ---
**Author:** ![slim26](https://avatars.discourse-cdn.com/v4/letter/s/439d5e/32.png) [@slim26](https://forums.plex.tv/u/slim26)\ **Post date:** [June 27, 2021, 10:01pm UTC](https://forums.plex.tv/t/android-tv-issue/725110/2 "2021-06-27T22:01:30Z")
I am also having this error on Google Chromecast with Google TV. I can not watch any video anymore and I can not stream live tv. Odd enough, I can play music fine. Videos was working fine up until last night, so Plex must have broken the app via an update or something. All other clients (web client, webOS, Android) are fine. This is not acceptable to jam out an update that completely breaks the client. I want to watch a movie tonight, so please get this fixed pronto, Plex. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [June 28, 2021, 2:05am UTC](https://forums.plex.tv/t/android-tv-issue/725110/3 "2021-06-28T02:05:25Z")
There is a problem with Android devices. However, it is not affecting all devices and is hard to replicate. If possible, please supply some additional details: Plex Android app version and device. Available via [Authorized Devices](https://app.plex.tv/desktop/#!/settings/devices/android) App setting for Allow Insecure Connections (Never / on same network / Always) Plex Media Server version What settings do you have in Settings → Network for the following: - Secure Connections (required / preferred / disabled) - Strict TLS Configuration (checked / not checked) Plex Media [Server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) files would also help. [Settings](https://app.plex.tv/desktop/#!/settings/web/general) → Troubleshooting → Download Logs. Please attach the entire zip file to the thread. ---
**Author:** ![slim26](https://avatars.discourse-cdn.com/v4/letter/s/439d5e/32.png) [@slim26](https://forums.plex.tv/u/slim26)\ **Post date:** [June 28, 2021, 4:16am UTC](https://forums.plex.tv/t/android-tv-issue/725110/4 "2021-06-28T04:16:34Z")
I found the issue - at least for me. Plex must have f’d up the HDMI pass-through on their last update (solid job testing). I messed around with settings for hours — Google TV settings: Display & Sound - Advanced – If I check all 4 settings (including the 2 that is says are unsupported (atmos and aac) ) . then bam – all good. Specifically I found it has something to do with AAC. Although it says unsupported for me, checking it fixes the problem. Plex please fix this… you f’d up the audio pass-through and Google TV users have no way to revert your bugs. ---
**Author:** ![phahad8\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@phahad8\_gmail\_com](https://forums.plex.tv/u/phahad8_gmail_com)\ **Post date:** [June 28, 2021, 9:43am UTC](https://forums.plex.tv/t/android-tv-issue/725110/5 "2021-06-28T09:43:48Z")
Thank you 🙏🏾 my brother It’s help me ---
**Author:** ![slim26](https://avatars.discourse-cdn.com/v4/letter/s/439d5e/32.png) [@slim26](https://forums.plex.tv/u/slim26)\ **Post date:** [June 28, 2021, 11:54am UTC](https://forums.plex.tv/t/android-tv-issue/725110/6 "2021-06-28T11:54:50Z")
Did it fix it for you as it did for me ? ---
**Author:** ![phahad8\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@phahad8\_gmail\_com](https://forums.plex.tv/u/phahad8_gmail_com)\ **Post date:** [June 28, 2021, 2:06pm UTC](https://forums.plex.tv/t/android-tv-issue/725110/7 "2021-06-28T14:06:28Z")
No sir The recommended of fordguy help me .when I disable the secure connection from the server of plex ---
**Author:** ![socram](https://avatars.discourse-cdn.com/v4/letter/s/e8c25b/32.png) [@socram](https://forums.plex.tv/u/socram)\ **Post date:** [September 11, 2021, 8:38pm UTC](https://forums.plex.tv/t/android-tv-issue/725110/8 "2021-09-11T20:38:21Z")
I’m having the same issues (as probably everyone does). Do you know which (old) version is working because both settings did not fix it for me. Kind regards socram update: I uploaded a [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and hope this helps to solve the issue. [plex\_server.log](https://forums.plex.tv/uploads/short-url/xpbj2iv5z5v2gmnTsbyvUiGtIkU.log) (75.8 KB) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 10, 2021, 8:38pm UTC](https://forums.plex.tv/t/android-tv-issue/725110/9 "2021-12-10T20:38:22Z")
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