# Another problem getting remote access working again **URL:** \ **Category:** Remote Access\ **Tags:** server-linux\ **Created:** [June 24, 2026, 10:16pm UTC](https://forums.plex.tv/t/another-problem-getting-remote-access-working-again/939986 "2026-06-24T22:16:52Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Ian\_S\_R](https://avatars.discourse-cdn.com/v4/letter/i/ccd318/32.png) [@Ian\_S\_R](https://forums.plex.tv/u/Ian_S_R)\ **Post date:** [June 24, 2026, 10:16pm UTC](https://forums.plex.tv/t/another-problem-getting-remote-access-working-again/939986/1 "2026-06-24T22:16:52Z")
Server Version 1.43.2.10687 Having this problem after doing a reinstall of plex on a new Raspberry Pi install. "Not available outside your network Your server is signed in to Plex, but is not reachable from outside your network.[Learn more](https://support.plex.tv/articles/200289506/?utm_source=Plex%20Apps&utm_medium=Plex%20Web&utm_campaign=Plex%20Apps) You currently have Remote Access enabled through a manually-specified port. If you wish to disable Remote Access, you will need to remove your manual port forwarding from your router." Turned off UPnP. Have manually specified port 25354 in Plex. Have a manual port forward on the router 192.168.0.\_\_:32400 → wan: 25354 Open port checker says it can see it. I can access the plex server settings from another pc on the internal network but not the media library. I can access my media library directly from the server. I have also tried turning off the manual port, the manual forwarding on the router, and re-enabling UPnp with the same results. [Plex Media Server Logs\_2026-06-23\_21-07-26.zip](https://forums.plex.tv/uploads/short-url/x9tDeiebR3mcs8b0NeNp32aBz31.zip) (738.5 KB) ---
**Author:** ![ericll75](https://avatars.discourse-cdn.com/v4/letter/e/b19c9b/32.png) [@ericll75](https://forums.plex.tv/u/ericll75)\ **Post date:** [June 24, 2026, 11:56pm UTC](https://forums.plex.tv/t/another-problem-getting-remote-access-working-again/939986/2 "2026-06-24T23:56:38Z")
Completely deleting the contents of the Cache directory fixed this for me (when I enabled remote access, it would turn green for several seconds before turning back to red). If you do this, be sure to back up the directory first! Unfortunately, after that I ran into the whole “CERT: Error acquiring new certificate: Failed to upload CSR: 429” error requesting certificate after that.. but the remote access page still stays green now at least… even though the server isn’t actually remotely accessible, presumably because of the missing certificate… ---
**Author:** ![Ian\_S\_R](https://avatars.discourse-cdn.com/v4/letter/i/ccd318/32.png) [@Ian\_S\_R](https://forums.plex.tv/u/Ian_S_R)\ **Post date:** [June 25, 2026, 12:59am UTC](https://forums.plex.tv/t/another-problem-getting-remote-access-working-again/939986/3 "2026-06-25T00:59:51Z")
That didn’t change anything for me, but thanks for the suggestion. ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [June 25, 2026, 1:39am UTC](https://forums.plex.tv/t/another-problem-getting-remote-access-working-again/939986/4 "2026-06-25T01:39:01Z")
Making sure your port forward is actually forwarding from the WAN:25354 → serverip:32400. ---
**Author:** ![ericll75](https://avatars.discourse-cdn.com/v4/letter/e/b19c9b/32.png) [@ericll75](https://forums.plex.tv/u/ericll75)\ **Post date:** [June 25, 2026, 2:15am UTC](https://forums.plex.tv/t/another-problem-getting-remote-access-working-again/939986/5 "2026-06-25T02:15:33Z")
Seeing this in your log: WARN - [CERT] TLS connection from 192.168.0.9:61657 came in with unrecognized plex.direct SNI name ‘192-168-0-87.55eec5f293aa4de0bfe19baa24cab78a.plex.direct’; using installed plex.direct cert DEBUG - CERT: incomplete TLS handshake from 192.168.0.9:61657: tlsv1 alert unknown ca (SSL routines) Granted, those are errors from an internal network address. The log looks like it could be a TLS handshake failure though. What version of openssl are you running? I don’t know if the version has anything to do w it though (I believe you want to be running a version greater than 3.0.0, but don’t quote me on it) .. but this seems like a certificate or TLS issue to me, at least if your server is actually accessible from the outside (you mentioned that you used open port checker, so I assume it is). That’s my other two cents! ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [June 25, 2026, 2:30am UTC](https://forums.plex.tv/t/another-problem-getting-remote-access-working-again/939986/6 "2026-06-25T02:30:07Z")
Whatever device/client x.x.x.9 is, it has bad server information stored and needs it’s customizations cleared. Permission issues: ```auto Codecs: Failed to delete old directory at '"/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Codecs/46f74ab-560174306fe167a5978a79dd-linux-aarch64"': Permission denied and ERROR - [Req#2f7/PhotoTranscoder] SafelyWriteFile: failed to create "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/PhotoTranscoder/24/2423498482acda452cd3c01791f802e2f0186034.jpg.tmp.f813bed4-5dba-46f9-9310-354144c0ccd3": generic:13 ``` ---
**Author:** ![Ian\_S\_R](https://avatars.discourse-cdn.com/v4/letter/i/ccd318/32.png) [@Ian\_S\_R](https://forums.plex.tv/u/Ian_S_R)\ **Post date:** [June 25, 2026, 11:05am UTC](https://forums.plex.tv/t/another-problem-getting-remote-access-working-again/939986/7 "2026-06-25T11:05:57Z")
Double checked. It is. ---
**Author:** ![Ian\_S\_R](https://avatars.discourse-cdn.com/v4/letter/i/ccd318/32.png) [@Ian\_S\_R](https://forums.plex.tv/u/Ian_S_R)\ **Post date:** [June 25, 2026, 11:07am UTC](https://forums.plex.tv/t/another-problem-getting-remote-access-working-again/939986/8 "2026-06-25T11:07:21Z")
I have 3.5.6 ---
**Author:** ![Ian\_S\_R](https://avatars.discourse-cdn.com/v4/letter/i/ccd318/32.png) [@Ian\_S\_R](https://forums.plex.tv/u/Ian_S_R)\ **Post date:** [June 25, 2026, 11:10am UTC](https://forums.plex.tv/t/another-problem-getting-remote-access-working-again/939986/9 "2026-06-25T11:10:45Z")
I removed and reauthorized my laptop. I’ve uploaded current logs. [Plex Media Server Logs\_2026-06-25\_05-10-11.zip](https://forums.plex.tv/uploads/short-url/rcTNq6SsvmnBURTMxf4bYJ5NfCD.zip) (2.4 MB) ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [June 25, 2026, 1:37pm UTC](https://forums.plex.tv/t/another-problem-getting-remote-access-working-again/939986/10 "2026-06-25T13:37:07Z")
Port Checker may say it is open but the traffic is not getting to the server. The Reinstall of Plex doesn’t seem to have gone cleanly. Did you copy files from a previous install? Probably the biggest thing affecting you is the mismatched machine identifier for the server. Not sure where to go from here, I would wipe it and start fresh. Remove any server entries from Authorized devices and reclaim. ---
**Author:** ![Ian\_S\_R](https://avatars.discourse-cdn.com/v4/letter/i/ccd318/32.png) [@Ian\_S\_R](https://forums.plex.tv/u/Ian_S_R)\ **Post date:** [June 29, 2026, 6:40pm UTC](https://forums.plex.tv/t/another-problem-getting-remote-access-working-again/939986/11 "2026-06-29T18:40:34Z")
Started fresh twice and finally got it to stick. Copying over the whole file system after the install as suggested by Plex corrupts the install. I’ve copied over individual directories: metadata, media, and plug-in support. Everything is back to normal now except the settings for home accounts are missing as well as collections. The home accounts show up but all settings are gone. Collections show up on the main movie screen but clicking results in an “Unexpected error occurred.” ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 27, 2026, 6:41pm UTC](https://forums.plex.tv/t/another-problem-getting-remote-access-working-again/939986/12 "2026-09-27T18:41:06Z")
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