# “API rate limit exceeded” When Getting Certificate
**URL:** https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844
**Category:** Remote Access
**Tags:** server-linux
**Created:** [February 11, 2022, 11:29am UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844 "2022-02-11T11:29:46Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@ondarocks](https://forums.plex.tv/u/ondarocks)
#### Post date: [February 11, 2022, 11:29am UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/1 "2022-02-11T11:29:46Z")
Server Version#: 1.25.5.5492
Player Version#:
I see there are other topics but they have been closed… I am receiving the api rate exceeded error. This is NEW to me.
Have no idea how to solve this
TimeFeb 11, 2022 13:35:50.002
LevelError
Thread0x7fc26ecf9b38
MessageCERT: Error acquiring new certificate: Failed to upload CSR: 429, \
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### Author:  [@ondarocks](https://forums.plex.tv/u/ondarocks)
#### Post date: [February 11, 2022, 1:14pm UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/2 "2022-02-11T13:14:28Z")
Anyone? Please?
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### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [February 11, 2022, 1:20pm UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/3 "2022-02-11T13:20:38Z")
Your account list two servers, and the active one has a name starting with `Richie's M...`
Is that the one?
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### Author:  [@ondarocks](https://forums.plex.tv/u/ondarocks)
#### Post date: [February 11, 2022, 1:23pm UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/4 "2022-02-11T13:23:37Z")
Richie’s Music & Movies is currently inactive…
Richie’s Music & Movies (Cloud) is active
Thanks for Replying Dane!
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### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [February 11, 2022, 1:25pm UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/5 "2022-02-11T13:25:07Z")
> [@ondarocks](#):
>
> Richie’s Music & Movies (Cloud) is active
So that’s the one?
The other is not listed on your account, but instead an old one named `vmi139558` that has not been seen for almost 3 years
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### Author:  [@ondarocks](https://forums.plex.tv/u/ondarocks)
#### Post date: [February 11, 2022, 1:25pm UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/6 "2022-02-11T13:25:56Z")
Richie’s Music & Movies (Cloud) is it!!
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### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [February 11, 2022, 1:26pm UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/7 "2022-02-11T13:26:58Z")
Please restart your PMS
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### Author:  [@ondarocks](https://forums.plex.tv/u/ondarocks)
#### Post date: [February 11, 2022, 1:27pm UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/8 "2022-02-11T13:27:58Z")
Restart done
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### Author:  [@dane22](https://forums.plex.tv/u/dane22)
#### Post date: [February 11, 2022, 1:28pm UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/9 "2022-02-11T13:28:19Z")
And a new certificate should have been generated
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### Author:  [@ondarocks](https://forums.plex.tv/u/ondarocks)
#### Post date: [February 11, 2022, 1:29pm UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/10 "2022-02-11T13:29:01Z")
Seems to be working!
YOU ROCK!!
Thanks!
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### Author:  [@lukemz](https://forums.plex.tv/u/lukemz)
#### Post date: [February 13, 2022, 4:29am UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/11 "2022-02-13T04:29:39Z")
I seem to have a similar issue, at least from what I can tell.
CERT: incomplete TLS handshake from 127.0.0.1:42562: sslv3 alert certificate expired
CERT: Error acquiring new certificate: Failed to upload CSR: 429, \
Can anyone help me out ?
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [February 13, 2022, 5:41am UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/12 "2022-02-13T05:41:14Z")
@lukemz
Your certificate was stuck. I reset it
1. Stop Plex
2. Wait about 5 minutes and start the server
3. It should clear the 429 and give you a new certificate.
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### Author:  [@lukemz](https://forums.plex.tv/u/lukemz)
#### Post date: [February 13, 2022, 5:51am UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/13 "2022-02-13T05:51:03Z")
Chuck you’re a hero. Good to see you’re still with Plex. Thanks for the help on yet another issue.
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### Author:  [@stecks77](https://forums.plex.tv/u/stecks77)
#### Post date: [February 21, 2022, 10:19pm UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/14 "2022-02-21T22:19:09Z")
I may be having a similar issue. I’m struggling to get remote access working and when I looked at my [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) I noticed this error:
CERT: Error acquiring new certificate: Failed to upload CSR: 429, \
Here are my logs in case there’s something else going on.
[Plex Media Server Logs\_2022-02-21\_14-12-41.zip](https://forums.plex.tv/uploads/short-url/okV4AYlZHPOLme7QzX6jPGDrGof.zip) (1.9 MB)
I can’t access the PMS outside my local network, which is running on a Synology NAS. I recently replaced my modem and upgraded my router, and from what I can tell Synology IP is static and port forwarding is setup correctly.
I would really appreciate some help.
Thank you,
Brian
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [February 22, 2022, 1:03am UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/15 "2022-02-22T01:03:39Z")
@stecks77
I have resolved your certificate issue.
Restart the server.
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### Author:  [@stecks77](https://forums.plex.tv/u/stecks77)
#### Post date: [February 22, 2022, 2:25am UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/16 "2022-02-22T02:25:59Z")
@ChuckPa Success! THANK YOU
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### Author:  [@stecks77](https://forums.plex.tv/u/stecks77)
#### Post date: [March 14, 2022, 11:56am UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/17 "2022-03-14T11:56:57Z")
Hi Chuck,
For some reason I’m unable to access my PMS outside the local network again. I don’t have access to my logs since I’m truly remote this time, but I don’t believe any of my settings have changed. My router has assigned a static IP to the NAS, port forwarding is setup, and UNnP is enabled. Could you please reset my certificate to see of that’s the issue?
Brian
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### Author:  [@RMACXX17](https://forums.plex.tv/u/RMACXX17)
#### Post date: [March 28, 2022, 2:26am UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/18 "2022-03-28T02:26:25Z")
hello Chuck. can you see if my cert is stuck?
[Plex Media Server Logs\_2022-03-27\_22-22-26.zip](https://forums.plex.tv/uploads/short-url/z81MkapziwCDk9br2wuPzQydsmF.zip) (1.5 MB)
I had secured connections yesterday but now everything is insecure. I recently switched to a new server.
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [March 28, 2022, 2:57am UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/19 "2022-03-28T02:57:30Z")
@RMACXX17
Your “M1” server was rate limited.
1. I removed the rate limit
2. I reset the certificate.
You have used 19 certificates in the last 30 days. You should need 1 each 90 days.
Please get into your `Cache` directory and verify all files are owned by, and read/write for, the plex user.
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### Author:  [@RMACXX17](https://forums.plex.tv/u/RMACXX17)
#### Post date: [March 28, 2022, 3:16am UTC](https://forums.plex.tv/t/api-rate-limit-exceeded-when-getting-certificate/775844/20 "2022-03-28T03:16:01Z")
Thanks sir, I appreciate you. I’m back online!
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