# App doesn't allow enabling some features even with Plex Pass

**URL:** <https://forums.plex.tv/t/app-doesnt-allow-enabling-some-features-even-with-plex-pass/896596>\
**Category:** General Discussions\
**Tags:** apple-tv\
**Created:** [November 24, 2024, 1:57am UTC](https://forums.plex.tv/t/app-doesnt-allow-enabling-some-features-even-with-plex-pass/896596 "2024-11-24T01:57:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ourcore](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ourcore/32/110002_2.png) [@ourcore](https://forums.plex.tv/u/ourcore)\
**Post date:** [November 24, 2024, 1:57am UTC](https://forums.plex.tv/t/app-doesnt-allow-enabling-some-features-even-with-plex-pass/896596/1 "2024-11-24T01:57:06Z")

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I’m happy to see that auto-skipping intros and some other features were finally added to the Apple TV app, but now I can’t enable them, even though I have Plex Pass. Do I need to jump through some hoop to do so it or is this a bug? My server and apps are all using the same account. Thanks in advance

 ![IMG_4906](https://global.discourse-cdn.com/plex/original/4X/f/b/c/fbcc772d7f8163450b3f45b729740b7f0a272715.jpeg)  
 ![IMG_4907](https://global.discourse-cdn.com/plex/original/4X/0/7/f/07f543f4e894cda13a53edfb8d686d1d282e9612.jpeg)  
 ![SCR-20241123-scni](https://global.discourse-cdn.com/plex/original/4X/6/0/4/604ae2e871143bcc5587da0db57c48cd32dd41fd.png)

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**Author:** ![ourcore](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ourcore/32/110002_2.png) [@ourcore](https://forums.plex.tv/u/ourcore)\
**Post date:** [November 24, 2024, 5:47am UTC](https://forums.plex.tv/t/app-doesnt-allow-enabling-some-features-even-with-plex-pass/896596/2 "2024-11-24T05:47:12Z")

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Guess it’s a bug because I tried on another Apple TV and it let me enable auto-skipping

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [November 24, 2024, 1:44pm UTC](https://forums.plex.tv/t/app-doesnt-allow-enabling-some-features-even-with-plex-pass/896596/3 "2024-11-24T13:44:12Z")

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Did you only recently get your Plex Pass?  
It might be worth to sign-out and back into the Plex app on the Apple TV in question.

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**Author:** ![ourcore](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ourcore/32/110002_2.png) [@ourcore](https://forums.plex.tv/u/ourcore)\
**Post date:** [November 24, 2024, 3:18pm UTC](https://forums.plex.tv/t/app-doesnt-allow-enabling-some-features-even-with-plex-pass/896596/4 "2024-11-24T15:18:25Z")

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It’s several years old, but I came back to say that logging out and back in let me enable the features. Thanks

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 22, 2025, 3:19pm UTC](https://forums.plex.tv/t/app-doesnt-allow-enabling-some-features-even-with-plex-pass/896596/5 "2025-02-22T15:19:25Z")

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