# App.plex.tv not loading **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, android-tv, plex-web, samsung-smart-hub\ **Created:** [December 23, 2021, 12:34am UTC](https://forums.plex.tv/t/app-plex-tv-not-loading/765918 "2021-12-23T00:34:45Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 23, 2021, 12:42am UTC](https://forums.plex.tv/t/app-plex-tv-not-loading/765918/2 "2021-12-23T00:42:32Z")
Not sure what outage you’re referring at. If this is an older Samsung, you might be impacted by those devices no longer getting updated certificates for secure communication. > [@Important information about Plex for smart TVs after September 30, 2021](https://forums.plex.tv/t/important-information-about-plex-for-smart-tvs-after-september-30-2021/746506): > > UPDATE: It appears that all Tizen-based Samsung sets are likely affected by the cert change and will thus need the app and server configured to allow insecure connections. On September 30, 2021, some older smart TVs (some Samsung, LG, Vizio, Hisense, and other unsupported TV platforms) will no longer be able to use secure connections to communicate with Plex Media Servers. These devices are no longer supported by their manufacturers, and won’t be receiving an update needed to continue making se… > [@Old Samsung TV no link codes](https://forums.plex.tv/t/old-samsung-tv-no-link-codes/765146): > > So, your old Samsung TV suddenly can’t connect, and when reinstalling, the link codes shows as blanks! If so read ahead… Basics Some facts: Samsung Smart Hub TVs were manufactured before 2016 The client on your TV, that has a version starting with 1.2x.something – if so, note that the client was not made by Plex, but by a 3rd Party. So in short, the Smart-TV part of your TV is getting old, and is no longer supported by Samsung! Above means, that no further updates to the TV firmware w… # As for Plex Web… do you experience issues with the web app not loading or is this about failing to access your server/libraries from outside your home network? Not quite sure I understand the issue you’ve described. --- _[View the full topic](https://forums.plex.tv/t/app-plex-tv-not-loading/765918)._