# App Re-installation help

**URL:** <https://forums.plex.tv/t/app-re-installation-help/764582>\
**Category:** General Discussions\
**Created:** [December 15, 2021, 8:18pm UTC](https://forums.plex.tv/t/app-re-installation-help/764582 "2021-12-15T20:18:49Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![rocketman1980\_aol\_com](https://avatars.discourse-cdn.com/v4/letter/r/90db22/32.png) [@rocketman1980\_aol\_com](https://forums.plex.tv/u/rocketman1980_aol_com)\
**Post date:** [December 15, 2021, 8:18pm UTC](https://forums.plex.tv/t/app-re-installation-help/764582/1 "2021-12-15T20:18:49Z")

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I had the Plex app successfully installed on my Samsung TV and using for the last month or so. It was inadvertently deleted yesterday. I re-installed the app but when the code screen comes up the four boxes are gray. No code is being shown. I have set connections to allow insecure connections.

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [December 15, 2021, 8:26pm UTC](https://forums.plex.tv/t/app-re-installation-help/764582/2 "2021-12-15T20:26:11Z")

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If you are using the older third party Samsung SmartHub app then you need to use the proxy as the app by itself does not support the current security for authentication.

> [@Plex.tv/link not generating code on samsung smart tv](https://forums.plex.tv/t/plex-tv-link-not-generating-code-on-samsung-smart-tv/763431/42):
>
> please use version 0.3.0 of the proxy, located here: Verified and working on E-Series. Please report back if this also works on F-Series and H-Series Happy (early) X-Mas slight_smile

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**Author:** ![rocketman1980\_aol\_com](https://avatars.discourse-cdn.com/v4/letter/r/90db22/32.png) [@rocketman1980\_aol\_com](https://forums.plex.tv/u/rocketman1980_aol_com)\
**Post date:** [December 15, 2021, 8:31pm UTC](https://forums.plex.tv/t/app-re-installation-help/764582/3 "2021-12-15T20:31:08Z")

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I din’t understand where to change proxy?

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [December 15, 2021, 8:36pm UTC](https://forums.plex.tv/t/app-re-installation-help/764582/4 "2021-12-15T20:36:18Z")

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It something you need to install and run. I would ask for help installing it in that other forum topic. It is not something we make and I am not able to help with installing it.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 15, 2022, 8:36pm UTC](https://forums.plex.tv/t/app-re-installation-help/764582/5 "2022-03-15T20:36:48Z")

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