Plex app for tvOS v.1.18.1 (7207)
Apologies if this is already a thread. I was unable to find one on this topic.
Issue: (This following issue did not happen before both the tvOS 11 and complementary Plex updates.)
In Apple TV Plex app almost all videos will no longer play unless I first go into the menu of that media item and select -> settings -> quality -> convert automatically.
The default always seems to be set to “play original quality”. On the plex media server (v.188.8.131.5285) setting -> Web (top tab) -> Quality (side menu) I have already set the default as “Automatically adjust quality” (for web) and then further down under the “Home Streaming” section, selected the “Use recommended setting” check box, which describes its function as “All compatible videos will play at original quality. Incompatible videos will be converted at maximum quality. I also have set my server to use all the hardware power it possibly can, never had an issue of this sort before on my network. Nothing has changed since these recent software updates (October 2017) ...and so now I am curious as to why on the Apple TV app (and for that matter the iOS app as well) the setting keeps defaulting to “play original quality” which actually is preventing the video from playing altogether. The Apple TV app attempts to play the media but without success instead stopping with the message “something went wrong, please try again later”. ... Needless to say, no amount of “trying again” or waiting until “later” comes, fixes the problem.
Obviously the work around I have found is simply what I am detailing here; to make sure to set that specific media item’s quality setting to “convert automatically”. While this is a temporary fix, it does not feel like a solution, an actual solve would be most welcome; something like the ability to set the default to “convert automatically” across All Media, at the very least. (Yes, I have the “Auto Adjust Quality” to “On” in the main settings menu of the Apple TV Plex app as well) - another little bug I noticed while writing this and checking the settings was that in that same menu the “Play Smaller Videos at Original Quality” item is default set to “On”... no matter how many times I set it to “Off” it resets back to “On”.
Incidentally I noticed the opposite of this problem on an Android thread, that the app defaults to convert automatically and the user there seemed to want it to “play at original quality” I thought of warning them that they may not want that if it stops videos playing as it does with me.
Apologies for the length - I was attempting to be precise and thorough about the issue.