# Apple TV: Couldn't retrieve the play queue
**URL:** https://forums.plex.tv/t/apple-tv-couldnt-retrieve-the-play-queue/855534
**Category:** Plex Players
**Tags:** apple-tv
**Created:** [October 2, 2023, 10:26am UTC](https://forums.plex.tv/t/apple-tv-couldnt-retrieve-the-play-queue/855534 "2023-10-02T10:26:03Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@mukkematti](https://forums.plex.tv/u/mukkematti)
#### Post date: [October 2, 2023, 10:26am UTC](https://forums.plex.tv/t/apple-tv-couldnt-retrieve-the-play-queue/855534/1 "2023-10-02T10:26:03Z")
Server Version#: 1.32.7.7571
Player Version#: the newest from the app store
I have an Apple TV 4K (1. Gen) and since about 1 Week I can not play any movies on my plex client, because it throws the error “Couldn’t retrieve the play queue” at me.
Reinstalling, logging out and in, deactivating sync… noting helped. I know, that there are threads around discussing this issue, but none of it helped. Are there any new informations on this error? If not, I probably end up buying the new Fire TV Stick 4K Max…
EDIT:
There are just certain files, that won’t play. However files encoded with the same specs as others are not playing, while other, with the same settings, do play.
for example:
Movie X: 5GB, Video Stream x265 10bit, 2 EAC3 Streams - Won’t play
Movie Y: 7GB, Video Stream x265 10bit, 2 EAC3 Streams - Will play
EDIT 2:
Got this Error-Message when trying to play:
```auto
[Req#2b2] (Capabilities) Platform 'tvOS' not matched by plugin platform requirements
```
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [December 31, 2023, 10:26am UTC](https://forums.plex.tv/t/apple-tv-couldnt-retrieve-the-play-queue/855534/2 "2023-12-31T10:26:23Z")
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