# Apple TV no longer loads content

**URL:** <https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525>\
**Category:** Apps & Creations\
**Created:** [March 12, 2015, 2:55am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525 "2015-03-12T02:55:52Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![johnniemo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnniemo/32/11251_2.png) [@johnniemo](https://forums.plex.tv/u/johnniemo)\
**Post date:** [March 12, 2015, 2:55am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/1 "2015-03-12T02:55:52Z")

</div>

ATV model: **ATV 3, Firmware 7.1(7003) Model a1427**

_- Note that this was just updated as an attempt to fix with no luck. &nbsp;Previous version wasn't logged but was circa December 2013._

The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS): **192.168.0.173**

The local IP address of the device that PlexConnect is installed on: **192.168.0.173**

The device and operating system (including version number) that PlexConnect is installed on: **Windows 7 Home Premium Service Pack 1**

The device and operating system (including version number) that the Plex media server (PMS) is installed on: **Same PC**

The Plex media server (PMS) version number you are running ( **do not put 'latest'** ):&nbsp; **Version 0.9.11.14 \<-- was recently updated.**

The local IP address of the device that the Plex media server (PMS) is installed on: **192.168.0.173**

The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork.: **0.5-dev**

The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c):

**[PlexConnect]**

**port\_pms = 32400**

**port\_webserver = 80**

**ip\_plexconnect = 0.0.0.0**

**certfile = ./assets/certificates/trailers.pem**

**ip\_dnsmaster = 8.8.8.8**

**loglevel = High**

**enable\_dnsserver = True**

**logpath = .**

**ip\_pms = 192.168.178.10**

**enable\_plexgdm = True**

**hosttointercept = trailers.apple.com**

**port\_ssl = 443**

**enable\_webserver\_ssl = True**

**prevent\_atv\_update = True**

**port\_dnsserver = 53**

**enable\_plexconnect\_autodetect = True**

A&nbsp; **detailed description of the issue** &nbsp;(the clearer you can make this the better):

Note that everything used to work just fine until I tried to setup plexconnect to run automatically at boot time. &nbsp;During that process I somehow broke it. &nbsp;The steps I took were undocumented, but largely following what is written here:&nbsp;[https://github.com/iBaa/PlexConnect/wiki/Win-autostart](https://github.com/iBaa/PlexConnect/wiki/Win-autostart)

What I see now is that the connection gets established between the server and the appletv, however it will not serve movies. &nbsp;It also will not show the "album art" anymore. &nbsp;Sometimes it won't even present the information at all - it just times out and fails. &nbsp;

I have since gone and removed PyWin32 and re-installed Python 2.7.9. &nbsp;Previous to this issue (the day before) I just updated my PMS. &nbsp;I can't rule out that was the cause unfortunately. &nbsp;

To fix I've tried a thousand reboots, logging in and out of MyPlex on the AppleTv, updating the firmware on the AppleTv, and re-followed all the setup steps for PlexConnect. &nbsp;Still no luck. &nbsp;All other Plex apps still work locally and remotely. &nbsp;That is why I think this must be Plexconnect related. &nbsp;

Note that originally I had this issue, which now doesn't happen anymore. &nbsp;Either way the result is the same:

![post-260908-0-90683900-1426046130_thumb.](https://forums.plex.tv/uploads/monthly_03_2015/post-260908-0-90683900-1426046130_thumb.png)

Here is the link to my logfile:

[https://dl.dropboxusercontent.com/u/10090627/PlexConnect.log.post.txt](https://dl.dropboxusercontent.com/u/10090627/PlexConnect.log.post.txt)

---

<div class="post-metadata">

**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\
**Post date:** [March 12, 2015, 3:21am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/2 "2015-03-12T03:21:27Z")

</div>

Does your PMS have multiple network cards or is it connected to a VPN? I ask this because the reply to the aTV says the media is on 169.254.43.139 and not an ip in your subnet.  
  
  
Maybe try setting enable\_plexgdm = False and set you ip\_pms = 192.168.0.173

---

<div class="post-metadata">

**Author:** ![johnniemo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnniemo/32/11251_2.png) [@johnniemo](https://forums.plex.tv/u/johnniemo)\
**Post date:** [March 12, 2015, 3:30am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/3 "2015-03-12T03:30:00Z")

</div>

No, my PMS has a single network card and there is nothing fancy here on the network side. &nbsp;Single router on a home network. &nbsp;No VPN.

I tried your suggestion and nothing changed. &nbsp;What is the plexdgm?

---

<div class="post-metadata">

**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\
**Post date:** [March 12, 2015, 7:47am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/4 "2015-03-12T07:47:34Z")

</div>

plexgdm is the method used for auto discovery of your plex server

Did you restart plexconnect after making the change?

Can you post a new log and settings.cfg file now that you have this setting

---

<div class="post-metadata">

**Author:** ![johnniemo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnniemo/32/11251_2.png) [@johnniemo](https://forums.plex.tv/u/johnniemo)\
**Post date:** [March 13, 2015, 2:01am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/5 "2015-03-13T02:01:21Z")

</div>

Yes I restarted. &nbsp;Here is the settings.cfg

[PlexConnect]

enable\_plexgdm = False

ip\_pms = 192.168.0.173

port\_pms = 32400

enable\_dnsserver = True

port\_dnsserver = 53

ip\_dnsmaster = 8.8.8.8

prevent\_atv\_update = True

enable\_plexconnect\_autodetect = True

ip\_plexconnect = 0.0.0.0

hosttointercept = trailers.apple.com

port\_webserver = 80

enable\_webserver\_ssl = True

port\_ssl = 443

certfile = ./assets/certificates/trailers.pem

allow\_gzip\_atv = False

allow\_gzip\_pmslocal = False

allow\_gzip\_pmsremote = True

loglevel = High

logpath = .

&nbsp;

&nbsp;

Now here is the weird thing. &nbsp;Despite loglevel being set to High, it is not nearly as verbose as before. &nbsp;I can't figure out what is going wrong. &nbsp;Also, the Plex window on aTV doesn't even start anymore. &nbsp;It just says "Trailers not available"

&nbsp;

Here is the logfile:

19:57:18 PlexConnect: started: 19:57:18

19:57:18 PlexConnect: Version: 0.5-dev

19:57:18 PlexConnect: Python: 2.7.9 (default, Dec 10 2014, 12:24:55) [MSC v.1500 32 bit (Intel)]

19:57:18 PlexConnect: Host OS: win32

19:57:18 PlexConnect: PILBackgrounds: Is PIL installed? False

19:57:18 Settings: getsetting enable\_plexconnect\_autodetect=True

19:57:18 PlexConnect: IP\_self: 192.168.0.173

19:57:18 Settings: getsetting hosttointercept=trailers.apple.com

19:57:18 Settings: getsetting enable\_dnsserver=True

19:57:18 DNSServer: started: 19:57:18

19:57:18 Settings: getsetting port\_dnsserver=53

19:57:18 Settings: getsetting ip\_dnsmaster=8.8.8.8

19:57:18 Settings: getsetting prevent\_atv\_update=True

19:57:18 DNSServer: \*\*\*

19:57:18 DNSServer: DNSServer: Serving DNS on 192.168.0.173 port 53.

19:57:18 DNSServer: intercept: ['trailers.apple.com'] =\> 192.168.0.173

19:57:18 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1

19:57:18 DNSServer: forward other to higher level DNS: 8.8.8.8

19:57:18 DNSServer: \*\*\*

19:57:19 Settings: getsetting enable\_webserver\_ssl=True

19:57:19 WebServer: started: 19:57:19

19:57:19 Settings: getsetting port\_webserver=80

19:57:19 WebServer: \*\*\*

19:57:19 WebServer: WebServer: Serving HTTP on 192.168.0.173 port 80.

19:57:19 WebServer: \*\*\*

19:57:19 WebServer: started: 19:57:19

19:57:19 Settings: getsetting port\_ssl=443

19:57:19 Settings: getsetting certfile=./assets/certificates/trailers.pem

19:57:19 Settings: getsetting certfile=./assets/certificates/trailers.pem

19:57:19 WebServer: \*\*\*

19:57:19 WebServer: WebServer: Serving HTTPS on 192.168.0.173 port 443.

19:57:19 WebServer: \*\*\*

19:58:23 DNSServer: DNS request received!

19:58:23 DNSServer: Source: ('192.168.0.146', 58403)

19:58:23 DNSServer: Domain: p2-buy.itunes-apple.com.akadns.net

19:58:23 DNSServer: \*\*\*forward request

19:58:23 DNSServer: -\> DNS response from higher level

19:58:25 DNSServer: DNS request received!

19:58:25 DNSServer: Source: ('192.168.0.146', 60975)

19:58:25 DNSServer: Domain: trailers.apple.com

19:58:25 DNSServer: \*\*\*intercept request

19:58:25 DNSServer: -\> DNS response: 192.168.0.173

19:58:52 PlexConnect: Shutting down.

19:58:53 WebServer: Shutting down (HTTP).

19:58:53 WebServer: Shutting down (HTTPS).

19:58:55 DNSServer: Shutting down.

19:58:55 PlexConnect: shutdown

---

<div class="post-metadata">

**Author:** ![johnniemo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnniemo/32/11251_2.png) [@johnniemo](https://forums.plex.tv/u/johnniemo)\
**Post date:** [March 13, 2015, 2:09am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/6 "2015-03-13T02:09:52Z")

</div>

Perhaps even more odd is that the order of the resources in the settings file has changed. &nbsp;I have no idea why that is happening. &nbsp;This used to just work.....

---

<div class="post-metadata">

**Author:** ![LukethDragon](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lukethdragon/32/13879_2.png) [@LukethDragon](https://forums.plex.tv/u/LukethDragon)\
**Post date:** [March 13, 2015, 2:17am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/7 "2015-03-13T02:17:48Z")

</div>

Bummer, I just made a post myself that sounds similar, I didn't see this thread yesterday when I was searching. Only difference is I didn't get the error you initially had.

Does your ATV still have internet connectivity despite not loading Plex?

---

<div class="post-metadata">

**Author:** ![johnniemo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnniemo/32/11251_2.png) [@johnniemo](https://forums.plex.tv/u/johnniemo)\
**Post date:** [March 13, 2015, 2:22am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/8 "2015-03-13T02:22:48Z")

</div>

I reverted back to my original installation of plexconnect (from Jan 2014) and it produces this logfile. &nbsp;I feel like something somewhere has become corrupted, but every re-install nets the same result.

20:18:59 PlexConnect: started: 20:18:59

20:18:59 PlexConnect: IP\_self: 192.168.0.173

20:18:59 DNSServer: started: 20:18:59

20:18:59 DNSServer: \*\*\*

20:18:59 DNSServer: DNSServer: Serving DNS on 192.168.0.173 port 53.

20:18:59 DNSServer: \*\*\*

20:18:59 WebServer: started: 20:18:59

20:18:59 WebServer: \*\*\*

20:18:59 WebServer: WebServer: Serving HTTP on 192.168.0.173 port 80.

20:18:59 WebServer: \*\*\*

20:18:59 WebServer: started: 20:18:59

20:19:00 WebServer: \*\*\*

20:19:00 WebServer: WebServer: Serving HTTPS on 192.168.0.173 port 443.

20:19:00 WebServer: \*\*\*

20:19:21 PlexAPI: \*\*\*

20:19:21 PlexAPI: looking up Plex Media Server

20:19:21 PlexAPI: \*\*\*

20:19:22 PlexAPI: GDM: Servers discovered: 1

20:19:22 PlexAPI: Servers (local+MyPlex): 1

20:19:22 PlexAPI: No Response from Plex Media Server

20:19:22 PlexAPI: We failed to reach a server. Reason: Unauthorized

20:19:25 PlexAPI: No Response from Plex Media Server

20:19:25 PlexAPI: We failed to reach a server. Reason: Unauthorized

20:19:25 PlexAPI: No Response from Plex Media Server

20:19:25 PlexAPI: We failed to reach a server. Reason: Unauthorized

20:19:25 PlexAPI: No Response from Plex Media Server

20:19:25 PlexAPI: We failed to reach a server. Reason: Unauthorized

20:19:28 PlexAPI: No Response from Plex Media Server

20:19:28 PlexAPI: We failed to reach a server. Reason: Unauthorized

20:20:04 PlexAPI: Authentication failed

20:20:04 PlexAPI: \*\*\*

20:20:04 PlexAPI: looking up Plex Media Server

20:20:04 PlexAPI: \*\*\*

20:20:05 PlexAPI: GDM: Servers discovered: 1

20:20:05 PlexAPI: Servers (local+MyPlex): 1

20:20:44 PlexAPI: Authentication failed

20:20:44 PlexAPI: \*\*\*

20:20:44 PlexAPI: looking up Plex Media Server

20:20:44 PlexAPI: \*\*\*

20:20:45 PlexAPI: GDM: Servers discovered: 1

20:20:45 PlexAPI: Servers (local+MyPlex): 1

20:20:52 PlexAPI: No Response from Plex Media Server

20:20:52 PlexAPI: We failed to reach a server. Reason: Unauthorized

20:21:16 PlexConnect: Shutting down.

20:21:17 WebServer: Shutting down.

20:21:17 WebServer: Shutting down.

---

<div class="post-metadata">

**Author:** ![johnniemo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnniemo/32/11251_2.png) [@johnniemo](https://forums.plex.tv/u/johnniemo)\
**Post date:** [March 13, 2015, 2:27am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/9 "2015-03-13T02:27:28Z")

</div>

> Bummer, I just made a post myself that sounds similar, I didn't see this thread yesterday when I was searching. Only difference is I didn't get the error you initially had.
> 
> Does your ATV still have internet connectivity despite not loading Plex?

Yes, everything else still works - including netflix.

I've changed a lot of things on my network lately, but the Plexconnect didn't start failing until after all of that. &nbsp;(i.e. it worked throughout up until a couple days ago) &nbsp;Other can installing those python extensions and trying to setup my PC to auto-login (to auto start the PMS), I didn't do anything else and it broke.

---

<div class="post-metadata">

**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\
**Post date:** [March 13, 2015, 2:52am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/10 "2015-03-13T02:52:25Z")

</div>

Have you enabled Plex Home on PMS?&nbsp; if yes thats why the issue in the older version as the authentication method changed.

Discovery of PMS only happens when you try and access Plexconnect (Trailers)

---

<div class="post-metadata">

**Author:** ![johnniemo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnniemo/32/11251_2.png) [@johnniemo](https://forums.plex.tv/u/johnniemo)\
**Post date:** [March 13, 2015, 2:59am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/11 "2015-03-13T02:59:37Z")

</div>

I'm not sure what Plex Home is exactly, but I can access my PMS off-site is that is what you mean. &nbsp;But that does make sense.

---

<div class="post-metadata">

**Author:** ![johnniemo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnniemo/32/11251_2.png) [@johnniemo](https://forums.plex.tv/u/johnniemo)\
**Post date:** [March 13, 2015, 3:52am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/12 "2015-03-13T03:52:11Z")

</div>

This may be random, but I notice that my PlexConnect-master folder is tagged as read only..... &nbsp;When I try to change it I'm asked to log in as the adminstrator.... however my account has administrator privilege. &nbsp;In the end it will not alter the setting. I'm starting to think my issue may be related to administrator privilege.

---

<div class="post-metadata">

**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\
**Post date:** [March 13, 2015, 4:11am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/13 "2015-03-13T04:11:22Z")

</div>

Plex Home is the new PlexPass feature for Quick User Change, Managed Users, Pin's etc&nbsp; (So not to do with remote access).

You do need the folder to be Read Write so log files pyc files etc are able to be created.

---

<div class="post-metadata">

**Author:** ![johnniemo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnniemo/32/11251_2.png) [@johnniemo](https://forums.plex.tv/u/johnniemo)\
**Post date:** [March 13, 2015, 4:43am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/14 "2015-03-13T04:43:00Z")

</div>

I have no idea what happened, but the system won't allow me to change the permissions on that folder. &nbsp;I remove the read only property, only to be prompted to continue as administrator. &nbsp;I do so and it looks like it works, but it is set to read only again when I check. &nbsp;I'm really starting to think that I have screwed up my account somehow and that is the root issue. &nbsp;Since I was playing with the account settings, it's the only thing that makes sense.

---

<div class="post-metadata">

**Author:** ![johnniemo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnniemo/32/11251_2.png) [@johnniemo](https://forums.plex.tv/u/johnniemo)\
**Post date:** [March 14, 2015, 4:23am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/15 "2015-03-14T04:23:47Z")

</div>

Well I've ironed out the issues with permissions and I'm relatively confident it is all correct. &nbsp;I think one issue I was experiencing was running the PlexConnect.py file as root. &nbsp;I created a batch file which runs it with administrator permissions (but I was forgetting to run it that way). &nbsp;Regardless, my issue still exists.

To answer your other question - yes I am using Plex Home. &nbsp;I have a PIN and users and all that.

I'm back to being stumped again. &nbsp;No change in results from what I've had all along. &nbsp;And I still don't know why I can't generate a verbose version of the log file. &nbsp;

Settings.cfg

[PlexConnect]

enable\_plexgdm = False

ip\_pms = 192.168.0.173

port\_pms = 32400

enable\_dnsserver = True

port\_dnsserver = 53

ip\_dnsmaster = 8.8.8.8

prevent\_atv\_update = True

enable\_plexconnect\_autodetect = True

ip\_plexconnect = 0.0.0.0

hosttointercept = trailers.apple.com

port\_webserver = 80

enable\_webserver\_ssl = True

port\_ssl = 443

certfile = ./assets/certificates/trailers.pem

allow\_gzip\_atv = False

allow\_gzip\_pmslocal = False

allow\_gzip\_pmsremote = True

loglevel = High

logpath = .

&nbsp;

Logfile:

22:18:24 PlexConnect: started: 22:18:24

22:18:24 PlexConnect: Version: 0.5-dev

22:18:24 PlexConnect: Python: 2.7.9 (default, Dec 10 2014, 12:24:55) [MSC v.1500 32 bit (Intel)]

22:18:24 PlexConnect: Host OS: win32

22:18:24 PlexConnect: PILBackgrounds: Is PIL installed? False

22:18:24 Settings: getsetting enable\_plexconnect\_autodetect=True

22:18:24 PlexConnect: IP\_self: 192.168.0.173

22:18:24 Settings: getsetting hosttointercept=trailers.apple.com

22:18:24 Settings: getsetting enable\_dnsserver=True

22:18:24 DNSServer: started: 22:18:24

22:18:24 Settings: getsetting port\_dnsserver=53

22:18:24 Settings: getsetting ip\_dnsmaster=8.8.8.8

22:18:24 Settings: getsetting prevent\_atv\_update=True

22:18:24 DNSServer: \*\*\*

22:18:24 DNSServer: DNSServer: Serving DNS on 192.168.0.173 port 53.

22:18:24 DNSServer: intercept: ['trailers.apple.com'] =\> 192.168.0.173

22:18:24 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1

22:18:24 DNSServer: forward other to higher level DNS: 8.8.8.8

22:18:24 DNSServer: \*\*\*

22:18:24 Settings: getsetting enable\_webserver\_ssl=True

22:18:24 WebServer: started: 22:18:24

22:18:24 Settings: getsetting port\_webserver=80

22:18:24 WebServer: \*\*\*

22:18:24 WebServer: WebServer: Serving HTTP on 192.168.0.173 port 80.

22:18:24 WebServer: \*\*\*

22:18:24 WebServer: started: 22:18:24

22:18:24 Settings: getsetting port\_ssl=443

22:18:24 Settings: getsetting certfile=./assets/certificates/trailers.pem

22:18:24 Settings: getsetting certfile=./assets/certificates/trailers.pem

22:18:25 WebServer: \*\*\*

22:18:25 WebServer: WebServer: Serving HTTPS on 192.168.0.173 port 443.

22:18:25 WebServer: \*\*\*

22:21:26 DNSServer: DNS request received!

22:21:26 DNSServer: Source: ('192.168.0.146', 57750)

22:21:26 DNSServer: Domain: www.isg-apple.com.akadns.net

22:21:26 DNSServer: \*\*\*forward request

22:21:26 DNSServer: -\> DNS response from higher level

22:21:26 DNSServer: DNS request received!

22:21:26 DNSServer: Source: ('192.168.0.146', 54149)

22:21:26 DNSServer: Domain: init.itunes.apple.com

22:21:26 DNSServer: \*\*\*forward request

22:21:26 DNSServer: -\> DNS response from higher level

22:21:27 DNSServer: DNS request received!

22:21:27 DNSServer: Source: ('192.168.0.146', 52092)

22:21:27 DNSServer: Domain: xp.apple.com

22:21:27 DNSServer: \*\*\*forward request

22:21:27 DNSServer: -\> DNS response from higher level

22:21:27 DNSServer: DNS request received!

22:21:27 DNSServer: Source: ('192.168.0.146', 62872)

22:21:27 DNSServer: Domain: p2-buy.itunes.apple.com

22:21:27 DNSServer: \*\*\*forward request

22:21:27 DNSServer: -\> DNS response from higher level

22:21:27 DNSServer: DNS request received!

22:21:27 DNSServer: Source: ('192.168.0.146', 49848)

22:21:27 DNSServer: Domain: mesu.apple.com

22:21:27 DNSServer: \*\*\*restrain request

22:21:27 DNSServer: -\> DNS response: 192.168.0.173

22:21:28 DNSServer: DNS request received!

22:21:28 DNSServer: Source: ('192.168.0.146', 57750)

22:21:28 DNSServer: Domain: www.apple.com

22:21:28 DNSServer: \*\*\*forward request

22:21:28 DNSServer: -\> DNS response from higher level

22:21:28 DNSServer: DNS request received!

22:21:28 DNSServer: Source: ('192.168.0.146', 61925)

22:21:28 DNSServer: Domain: apple.com

22:21:28 DNSServer: \*\*\*forward request

22:21:28 DNSServer: -\> DNS response from higher level

22:21:40 DNSServer: DNS request received!

22:21:40 DNSServer: Source: ('192.168.0.146', 65369)

22:21:40 DNSServer: Domain: trailers.apple.com

22:21:40 DNSServer: \*\*\*intercept request

22:21:40 DNSServer: -\> DNS response: 192.168.0.173

22:21:42 DNSServer: DNS request received!

22:21:42 DNSServer: Source: ('192.168.0.146', 55879)

22:21:42 DNSServer: Domain: configuration.apple.com

22:21:42 DNSServer: \*\*\*forward request

22:21:42 DNSServer: -\> DNS response from higher level

22:22:12 PlexConnect: Shutting down.

22:22:12 DNSServer: Shutting down.

22:22:13 WebServer: Shutting down (HTTPS).

22:22:13 WebServer: Shutting down (HTTP).

22:22:13 PlexConnect: shutdown

---

<div class="post-metadata">

**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\
**Post date:** [March 14, 2015, 7:49am UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/16 "2015-03-14T07:49:29Z")

</div>

From the log shown, it should be

- either certificates

- or firewall preventing access to :80/:443.

---

<div class="post-metadata">

**Author:** ![johnniemo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnniemo/32/11251_2.png) [@johnniemo](https://forums.plex.tv/u/johnniemo)\
**Post date:** [March 14, 2015, 5:34pm UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/17 "2015-03-14T17:34:00Z")

</div>

I disabled the firewall on my PC and it made no difference. &nbsp;As a hail mary I tried opening up the router's port range for those values within the LAN and also no difference.

Regarding certificates, I've re-generated them a couple times. &nbsp;I follow the process here:

[https://github.com/iBaa/PlexConnect/wiki/Install-Guide-Windows-Certificates](https://github.com/iBaa/PlexConnect/wiki/Install-Guide-Windows-Certificates)

In the past it seemed like there was some iphone utility to do this, but now you simply add the profile and it gathers the certificate over wifi, yes? &nbsp;

What in the log file is making you suspect certificates?

---

<div class="post-metadata">

**Author:** ![johnniemo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnniemo/32/11251_2.png) [@johnniemo](https://forums.plex.tv/u/johnniemo)\
**Post date:** [March 14, 2015, 5:50pm UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/18 "2015-03-14T17:50:13Z")

</div>

So I regenerated certificates.

Also took a deep look in to firewalls. &nbsp;I discovered a second firewall on my computer. &nbsp;I run ESET and it was disabled, but Windows was still sticking up a firewall. &nbsp;I disabled that and my Plex Connect started but could not find media content (i.e. PMS). &nbsp;This is roughly the same place I've been stuck all along, just sometimes it doesn't make it this far.

One positive development - my log file started working again. &nbsp;So here is a much bigger logfile.

[https://dl.dropboxusercontent.com/u/10090627/PlexConnect.log.2.txt](https://dl.dropboxusercontent.com/u/10090627/PlexConnect.log.2.txt)

I'm back to this:

11:46:08 XMLConverter: Initial Command: Discover  
11:46:08 Settings: getsetting enable\_plexgdm=False  
11:46:08 Settings: getsetting ip\_pms=192.168.0.173  
11:46:08 Settings: getsetting port\_pms=32400  
11:46:08 PlexAPI: URL: [http://192.168.0.173:32400/servers](http://192.168.0.173:32400/servers)  
11:46:08 PlexAPI: xargs: {}  
11:46:08 PlexAPI: No Response from Plex Media Server  
11:46:08 PlexAPI: We failed to reach a server. Reason: Unauthorized  
11:46:08 PlexAPI: Servers (local, plex.tv, MyPlex): 1

---

<div class="post-metadata">

**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\
**Post date:** [March 14, 2015, 8:15pm UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/19 "2015-03-14T20:15:05Z")

</div>

Well... now you got a working connection between aTV and PlexConnect. I would call it improvement. :-)

11:46:08 Settings: getsetting enable\_plexgdm=False

11:46:08 Settings: getsetting ip\_pms=192.168.0.173  
11:46:08 Settings: getsetting port\_pms=32400  
11:46:08 PlexAPI: URL: [http://192.168.0.173:32400/servers](http://192.168.0.173:32400/servers)  
11:46:08 PlexAPI: xargs: {}  
11:46:08 PlexAPI: No Response from Plex Media Server  
11:46:08 PlexAPI: We failed to reach a server. Reason: Unauthorized

Did you sign in to myPlex on your aTV/PlexConnect/Settings?

Unfortunately non-GDM discovery doesn't really work with PMSs that "require authentication"... either switch to GDM (is there a reason you don't use it?) or fully tie it to myPlex (ie with publishing and all that).

---

<div class="post-metadata">

**Author:** ![johnniemo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnniemo/32/11251_2.png) [@johnniemo](https://forums.plex.tv/u/johnniemo)\
**Post date:** [March 14, 2015, 11:20pm UTC](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525/20 "2015-03-14T23:20:26Z")

</div>

Yes... an improvement! &nbsp;I appreciate your help. (and everyone else)

So I disabled GDM because an earlier poster suggested I try to disable it. &nbsp;If you see in the logfile attached, It is seeking something at&nbsp;169.254.43.139:32400. &nbsp;We decided this could be GDM screwing it up. &nbsp;It is doing that again. &nbsp;I have no idea what that IP is or where it is coming from.

On the plus side, I now see the server, and get the content displayed as blank boxes. &nbsp;It gets the show titles, but no cover art. &nbsp;It also still won't play anything. &nbsp;Overall response is also very slow. &nbsp;This feels like progress, but really we're just gotten back to where I started ;)

The good news is I understand this stuff more and more!

[https://dl.dropboxusercontent.com/u/10090627/PlexConnect.log.3.txt](https://dl.dropboxusercontent.com/u/10090627/PlexConnect.log.3.txt)

[Next page](https://forums.plex.tv/t/apple-tv-no-longer-loads-content/96525.md?page=2)