# Apple TV no longer working with

**URL:** <https://forums.plex.tv/t/apple-tv-no-longer-working-with/863741>\
**Category:** Plex Media Server\
**Tags:** apple-tv\
**Created:** [December 22, 2023, 11:40pm UTC](https://forums.plex.tv/t/apple-tv-no-longer-working-with/863741 "2023-12-22T23:40:59Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Bruce\_msn\_com](https://avatars.discourse-cdn.com/v4/letter/b/7ba0ec/32.png) [@Bruce\_msn\_com](https://forums.plex.tv/u/Bruce_msn_com)\
**Post date:** [December 22, 2023, 11:40pm UTC](https://forums.plex.tv/t/apple-tv-no-longer-working-with/863741/1 "2023-12-22T23:40:59Z")

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Server Version#: 4.116.1  
Player Version#: 8.29(7486)

Mac Mini M1 Samoa 14.1.2  
WDMycloud Ex4100 NAS

I get the following message when trying to use Apple TV with Plex;

Bruce’s Plex is currently unavailable  
Please verify that the server is running and has a network connection. It teels me to go to [https://support.plex.tv](https://support.plex.tv).

I have tried to find an answer to the problem and can’t find anything to solve it.

I have this problem on three different Apple TV’s , newest editions. They all worked at one time.  
I am able to access the Plex server from iPhone, iPad, Windows Laptop, other Macs and remote users. At some point the Apple TV’s just stopped being apple to connect to the Plex Server.

Any Ideas?

Thanks,  
Bruce

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**Author:** ![tmart61](https://avatars.discourse-cdn.com/v4/letter/t/a587f6/32.png) [@tmart61](https://forums.plex.tv/u/tmart61)\
**Post date:** [December 23, 2023, 12:38am UTC](https://forums.plex.tv/t/apple-tv-no-longer-working-with/863741/2 "2023-12-23T00:38:56Z")

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I had a similar problem awhile back. My issue was my subnet mask was not the same between my apple TV and my server. A different subnet mask doesn’t seem to affect other apps, but it did cause a problem with Plex and other apps that tried to access the Plex server (VLC etc.). Occasionally I also find it helps to reboot my router as sometimes the Apple TV seems to lose its handshake with it.  
Anyway, hope this helps.

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**Author:** ![Bruce\_msn\_com](https://avatars.discourse-cdn.com/v4/letter/b/7ba0ec/32.png) [@Bruce\_msn\_com](https://forums.plex.tv/u/Bruce_msn_com)\
**Post date:** [December 27, 2023, 4:14pm UTC](https://forums.plex.tv/t/apple-tv-no-longer-working-with/863741/3 "2023-12-27T16:14:40Z")

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Thanks for the suggestion. I tried to reboot the router several time already and it did not solve the problem. I confirmed that the server and Apple TV are both on the same subnet. What is strange is that I also don’t connect to another server on the same network. When I am given the option of choosing a user I am presented with a user with a name and a lock which I believe was something that Plex did awhile back and which I changed. I don’t see this user option on any other devices.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 26, 2024, 4:15pm UTC](https://forums.plex.tv/t/apple-tv-no-longer-working-with/863741/4 "2024-03-26T16:15:01Z")

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