# AppleTV / Plexconnect issue **URL:** \ **Category:** Apps & Creations\ **Created:** [October 23, 2014, 8:59pm UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716 "2014-10-23T20:59:21Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![bluemoon222](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@bluemoon222](https://forums.plex.tv/u/bluemoon222)\ **Post date:** [November 9, 2014, 3:50pm UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/21 "2014-11-09T15:50:02Z")
OK this is quite a slow process as I am travelling / my brother has asked me to take care of it even though he is local and my father is not really computer literate but here is what I have just managed to discover. 1. The server is working....my father can watch movies via his iPhone 2. I believe he can also share the screen of his iPhone to his ATV 3. The route to the Plex Movies via the Trailers AVATAR is broken (see first post) Before trying new things I thought to revisit previous checks to see if anything had changed: COMMAND   PID           USER   FD   TYPE             DEVICE SIZE/OFF NODE NAME mDNSRespo  42 \_mdnsresponder   97u  IPv6 0xa895102a80938649      0t0  UDP \*:domain mDNSRespo  42 \_mdnsresponder   98u  IPv4 0xa895102a80fab6f1      0t0  TCP \*:domain (LISTEN) mDNSRespo  42 \_mdnsresponder   99u  IPv6 0xa895102a6bea2011      0t0  TCP \*:domain (LISTEN) Python    214           root    4u  IPv4 0xa895102a6bab9589      0t0  UDP macbook-pro:domain macbook-pro:~ gema$    So Python is still active   Next we checked LauchDaemons:   cd /Library/LaunchDaemons macbook-pro:LaunchDaemons gema$ pwd /Library/LaunchDaemons macbook-pro:LaunchDaemons gema$ ls com.adobe.fpsaud.plist com.logmein.logmeinblanker.plist com.logmein.logmeinserver.plist com.logmein.raupdate.plist com.microsoft.office.licensing.helper.plist com.plex.plexconnect.bash.plist com.trusteer.rooks.rooksd.plist macbook-pro:LaunchDaemons gema$ plexconnect still there Now we tried to remove this from LaunchDaemons: macbook-pro:LaunchDaemons gema$ sudo launchctl unload /Library/LaunchDaemons/com.plex.plexconnect.bash.plist launchctl: Error unloading: com.plex.plexconnect.bash macbook-pro:LaunchDaemons gema$   Why has that failed please and what should we try next ? ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 9, 2014, 3:55pm UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/22 "2014-11-09T15:55:40Z")
If you go in the Plexconnect/support/OSX folder via terminal you can enter the following: sudo ./uninstall.bash  This should get rid of it for you. ---
**Author:** ![bluemoon222](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@bluemoon222](https://forums.plex.tv/u/bluemoon222)\ **Post date:** [November 9, 2014, 3:57pm UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/23 "2014-11-09T15:57:00Z")
Thanks....what is the explicit path to that folder please ? ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 9, 2014, 4:09pm UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/24 "2014-11-09T16:09:19Z")
It depends upon what you called you PlexConnect folder and where you placed it e.g. in applications. I find it useful to add an open terminal here to the right click services menu: [http://lifehacker.com/launch-an-os-x-terminal-window-from-a-specific-folder-1466745514](http://lifehacker.com/launch-an-os-x-terminal-window-from-a-specific-folder-1466745514) ---
**Author:** ![bluemoon222](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@bluemoon222](https://forums.plex.tv/u/bluemoon222)\ **Post date:** [November 18, 2014, 11:52am UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/25 "2014-11-18T11:52:21Z")
OK we should be able to make faster progress....my brother has opened up my Dad's machine to me remotely with: [http://www.teamviewer.com/en/download/mac.aspx](http://www.teamviewer.com/en/download/mac.aspx) I can now directly access the machine instead of sending him commands via Skype Chat which was a pretty tortuous  I have now bumped into the following......see attached ---
**Author:** ![bluemoon222](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@bluemoon222](https://forums.plex.tv/u/bluemoon222)\ **Post date:** [November 18, 2014, 11:54am UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/26 "2014-11-18T11:54:18Z")
ah wait....wrong folder ---
**Author:** ![bluemoon222](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@bluemoon222](https://forums.plex.tv/u/bluemoon222)\ **Post date:** [November 18, 2014, 11:56am UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/27 "2014-11-18T11:56:11Z")
Now from the right folder ---
**Author:** ![bluemoon222](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@bluemoon222](https://forums.plex.tv/u/bluemoon222)\ **Post date:** [November 18, 2014, 12:51pm UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/28 "2014-11-18T12:51:19Z")
some more checks ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 18, 2014, 1:06pm UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/29 "2014-11-18T13:06:43Z")
If you try and launch PlexConnect now does it give you the port 53 error? Is internet sharing turned on on that Mac? ---
**Author:** ![bluemoon222](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@bluemoon222](https://forums.plex.tv/u/bluemoon222)\ **Post date:** [November 18, 2014, 1:22pm UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/30 "2014-11-18T13:22:48Z")
See attached ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 18, 2014, 3:03pm UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/31 "2014-11-18T15:03:14Z")
Looks like the permissions on the folder are out of whack, do a chmod on them to 777. Internet sharing can cause issues, is it needed? ---
**Author:** ![bluemoon222](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@bluemoon222](https://forums.plex.tv/u/bluemoon222)\ **Post date:** [November 18, 2014, 3:05pm UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/32 "2014-11-18T15:05:26Z")
Catch 22 I think !! Internet sharing is likely enabled so that I can remotely access the machine from Team Viewer which is how I am collecting this data  Which precise folder are you suggestions I open permissions on ? ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 18, 2014, 11:53pm UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/33 "2014-11-18T23:53:56Z")
Just st do it to the whole PlexConnect folder and its sub folders. Internet sharing shouldn’t be needed for team viewer access. ---
**Author:** ![bluemoon222](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@bluemoon222](https://forums.plex.tv/u/bluemoon222)\ **Post date:** [November 19, 2014, 9:37am UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/34 "2014-11-19T09:37:09Z")
Thanks for the suggestions ! - Sharing is now off - Permissions changed However I still cannot run the Plexconnect Python script ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 19, 2014, 9:58am UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/35 "2014-11-19T09:58:08Z")
Doh, i think you are trying to run it without using the "sudo" command. Should have caught that earlier! ---
**Author:** ![bluemoon222](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@bluemoon222](https://forums.plex.tv/u/bluemoon222)\ **Post date:** [November 19, 2014, 10:25am UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/36 "2014-11-19T10:25:09Z")
See what I got.....need to read the screenshots in reverse timestamp order ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 19, 2014, 10:34am UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/37 "2014-11-19T10:34:42Z")
So are they still getting trailer unavailable, even after rebooting the ATV? Btw you are better attaching the plexconnect.log (found in the main folder) for troubleshooting rather than screenshots of the terminal window output, which might not hold enough information? ---
**Author:** ![bluemoon222](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@bluemoon222](https://forums.plex.tv/u/bluemoon222)\ **Post date:** [November 19, 2014, 10:46am UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/38 "2014-11-19T10:46:50Z")
Have not had the ATV rebooted so not sure on the first one but can ask my Dad to do that and then try again Here is the log....have now figured out how to do the File Transfer from TeamViewer ---
**Author:** ![bluemoon222](https://avatars.discourse-cdn.com/v4/letter/b/3e96dc/32.png) [@bluemoon222](https://forums.plex.tv/u/bluemoon222)\ **Post date:** [November 19, 2014, 11:28am UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/39 "2014-11-19T11:28:17Z")
I re-ran the Python Script and he restarted ATV....he still gets: TRAILERS is unavailable Here is the log ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [November 19, 2014, 11:46am UTC](https://forums.plex.tv/t/appletv-plexconnect-issue/80716/40 "2014-11-19T11:46:07Z")
Even if you are not getting Plex to work in the trailers app you should still be seeing DNS requests from the other applications (PlexConnect just forwards these to allow the applications to work as usual). Are the other apps on the ATV working? If they are then i would say that the ATV does not have its DNS pointing to PlexConnect (192.168.0.7). [Previous page](https://forums.plex.tv/t/appletv-plexconnect-issue/80716.md?page=1) [Next page](https://forums.plex.tv/t/appletv-plexconnect-issue/80716.md?page=3)