243 243 (daemon)
notifyd <67a17b0c297e3785a9e09b8e72f3636a> 135 135 (daemon)
ReportCrash <68e323272a9d37c58ba4cdf1279764c4> 292 343 (daemon)
**End**
displayName
mediaserverd
name
mediaserverd
os_version
iPhone OS 6.1.4 (10B809)
system_ID
version
104
```
So is this low RAM or low space disk ? Because when I do "df -h", there is a lot of space.
Maybe that's why ATV3 doesn't crash on these files, it has 512mb instead of 256 ? That's weird because they are standard 720p files...
EDIT : Some other tests...it doesn't crash when I set streaming quality at 4Mbps. Above that, boom ! But If I play the SAME file from a friend with myplex and set the quality to maximum, no crash ! The is driving me crazy. This morning, I used my ipad/apple tv at job to play the movie from remote, again 1080p @ 20mbps....no crash !
The only place it crash is when I play the file locally and to solve it is to set the quality to 4mbps. What the hell is happening ?!
---
### Author:  [@baa](https://forums.plex.tv/u/baa)
#### Post date: [July 31, 2013, 5:33am UTC](https://forums.plex.tv/t/atv2-crash/39422/9 "2013-07-31T05:33:34Z")
Issue with the PMS transcoder? Any chance to update PMS?
---
### Author:  [@VBPLEX](https://forums.plex.tv/u/VBPLEX)
#### Post date: [July 31, 2013, 11:18am UTC](https://forums.plex.tv/t/atv2-crash/39422/10 "2013-07-31T11:18:07Z")
I'm already at the latest version (without plexpass)
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [August 1, 2013, 3:28am UTC](https://forums.plex.tv/t/atv2-crash/39422/11 "2013-08-01T03:28:22Z")
no body has an idea ? ☹
---
### Author:  [@f00b4r](https://forums.plex.tv/u/f00b4r)
#### Post date: [August 1, 2013, 5:07pm UTC](https://forums.plex.tv/t/atv2-crash/39422/12 "2013-08-01T17:07:26Z")
The file that you can reproduce it with, at what point in the movie does it crash (min:sec)?
If you take a 30 second clip of that time can you still crash it, if so can you post a sample?
---
### Author:  [@Applemediacenter](https://forums.plex.tv/u/Applemediacenter)
#### Post date: [August 2, 2013, 2:11am UTC](https://forums.plex.tv/t/atv2-crash/39422/13 "2013-08-02T02:11:48Z")
Are you getting a low memory warning?
---
### Author:  [@VBPLEX](https://forums.plex.tv/u/VBPLEX)
#### Post date: [August 2, 2013, 2:55am UTC](https://forums.plex.tv/t/atv2-crash/39422/14 "2013-08-02T02:55:54Z")
foob4r, I'll do it tomorrow.
1975jamie : nop ! just crash !
But after spending the evening on this problem i finally FOUND a pattern !
The problem occurs ONLY when I'm wired. No problem at all when it's wireless ! But I NEED to restart the ATV after unplugging the ethernet (that's why it didn't worked in my previous tests). If I just disconnect the wire and configure the wireless, it crashes. If I disconnect the cable, restart the ATV, configure the wireless. No crash !
I tried it with both ATV2 I have, same pattern on both TVs. It's not the cable, I changed it. It was connected to the same switch as PMS.
Now I have the ATV3 of my friend....seems to work no matter how I configure it...same ethernet cable, same switch, same port. Never crash except ONE time I had a "trailers is not available..." at the spot where ATV2 crashes but all other tests worked flawlessly wired or wireless.
What do you think ? I'm confuse...
---
### Author:  [@f00b4r](https://forums.plex.tv/u/f00b4r)
#### Post date: [August 2, 2013, 6:42pm UTC](https://forums.plex.tv/t/atv2-crash/39422/15 "2013-08-02T18:42:24Z")
Do you have some non standard frame sizes set on your network or PMS server, either deliberately or by using a “broadband tuner”?
---
### Author:  [@Applemediacenter](https://forums.plex.tv/u/Applemediacenter)
#### Post date: [August 2, 2013, 6:53pm UTC](https://forums.plex.tv/t/atv2-crash/39422/16 "2013-08-02T18:53:02Z")
Now you say this does it on only some movies. What does other movies you have do? Have you tried taking the mkv movies files and making them mp4 and see if it fixes the crash?
also what kind of machine are you using for the server. mac,window, Linux????
---
### Author:  [@VBPLEX](https://forums.plex.tv/u/VBPLEX)
#### Post date: [August 2, 2013, 7:45pm UTC](https://forums.plex.tv/t/atv2-crash/39422/17 "2013-08-02T19:45:27Z")
foob4r : standard MTU on all devices and switch (1500). No broadband tuner.
1975jamie : no crash when converting these movies to mp4 (at least, the only movie I tried to convert)
my PMS is running on a imac 2008
---
### Author:  [@f00b4r](https://forums.plex.tv/u/f00b4r)
#### Post date: [August 2, 2013, 8:16pm UTC](https://forums.plex.tv/t/atv2-crash/39422/18 "2013-08-02T20:16:39Z")
About that sample file… 🙂
---
### Author:  [@Applemediacenter](https://forums.plex.tv/u/Applemediacenter)
#### Post date: [August 2, 2013, 8:23pm UTC](https://forums.plex.tv/t/atv2-crash/39422/19 "2013-08-02T20:23:37Z")
> foob4r : standard MTU on all devices and switch (1500). No broadband tuner.
>
> 1975jamie : no crash when converting these movies to mp4 (at least, the only movie I tried to convert)
>
> my PMS is running on a imac 2008
I am wondering if it is the file and not the ATV. Now I have seen some files play fine on somethings and not on others. Example I have TV shows and movies that are ripped at 5.1 sound and 480 that play no problem on the atv but skip and sound cut out on my Roku. Then I have movies ripped the same way that play fine on both.
---
### Author:  [@VBPLEX](https://forums.plex.tv/u/VBPLEX)
#### Post date: [August 3, 2013, 2:00am UTC](https://forums.plex.tv/t/atv2-crash/39422/20 "2013-08-03T02:00:33Z")
yeah it's possible and maybe the ATV3 react better with files with problem
I can make a sample or if you like, I can send you the whole file via private link to both of you
what do you prefer ?
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