# Audio configuration not showing

**URL:** <https://forums.plex.tv/t/audio-configuration-not-showing/852608>\
**Category:** General Discussions\
**Created:** [September 5, 2023, 4:52pm UTC](https://forums.plex.tv/t/audio-configuration-not-showing/852608 "2023-09-05T16:52:27Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![spawn1980](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@spawn1980](https://forums.plex.tv/u/spawn1980)\
**Post date:** [September 5, 2023, 4:52pm UTC](https://forums.plex.tv/t/audio-configuration-not-showing/852608/1 "2023-09-05T16:52:27Z")

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#### Version 4.114.3

there used to be an option to change sound device or channels like 5.1 or 7.1. Now its gone  
I have some movies that’s 7.1 but when I play it shows 5.1 on my receiver.. I have quality set at original and maximum there is no limit in remote. The movie audio is (HE-AAC 7.1). any idea how to play this correctly so it may show 7.1?

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [September 5, 2023, 5:21pm UTC](https://forums.plex.tv/t/audio-configuration-not-showing/852608/2 "2023-09-05T17:21:27Z")

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Which Plex client are you using?

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**Author:** ![spawn1980](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@spawn1980](https://forums.plex.tv/u/spawn1980)\
**Post date:** [September 5, 2023, 6:17pm UTC](https://forums.plex.tv/t/audio-configuration-not-showing/852608/3 "2023-09-05T18:17:21Z")

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Windows Plex server

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<div class="post-metadata">

**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [September 5, 2023, 6:31pm UTC](https://forums.plex.tv/t/audio-configuration-not-showing/852608/4 "2023-09-05T18:31:56Z")

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Which client?

Plex Web, Plex Desktop, Plex app on a smart tv, Plex app on a streaming stick?

Edit:

Plex Web does not support multi-channel audio.

Use Plex Desktop ([download](https://www.plex.tv/media-server-downloads/#plex-app), [documentation](https://support.plex.tv/articles/categories/player-apps-platforms/windows-mac-desktop/)) or Plex HTPC ([download](https://www.plex.tv/media-server-downloads/#plex-app), [documentation](https://support.plex.tv/articles/categories/player-apps-platforms/plex-htpc/)) instead.

In Plex Desktop for Windows:

1. Settings → Plex for Windows → Player + Show Advanced
2. Change the Audio Device from Auto Select to the desired device.
3. You will then see additional options regarding output device, channels, etc.

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<div class="post-metadata">

**Author:** ![spawn1980](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@spawn1980](https://forums.plex.tv/u/spawn1980)\
**Post date:** [September 5, 2023, 6:55pm UTC](https://forums.plex.tv/t/audio-configuration-not-showing/852608/5 "2023-09-05T18:55:01Z")

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Plex desktop and Plex app for LG smart TV

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 4, 2023, 6:55pm UTC](https://forums.plex.tv/t/audio-configuration-not-showing/852608/6 "2023-12-04T18:55:09Z")

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