# Audio "cutting out" **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [June 5, 2021, 8:48pm UTC](https://forums.plex.tv/t/audio-cutting-out/720775 "2021-06-05T20:48:35Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![dvdmanvic\_yahoo\_ca](https://avatars.discourse-cdn.com/v4/letter/d/ac91a4/32.png) [@dvdmanvic\_yahoo\_ca](https://forums.plex.tv/u/dvdmanvic_yahoo_ca)\ **Post date:** [June 5, 2021, 8:48pm UTC](https://forums.plex.tv/t/audio-cutting-out/720775/1 "2021-06-05T20:48:35Z")
Server Version#: DSM 6.2.4-25556 Player Version#: Version 4.57.4 I am experiencing audio break up on a few different downloads, audio details as follows, any ideas-please and thank you. I will try playing it on my wd system to see if thats different. Audio ID : 2 Format : AAC LC SBR Format/Info : Advanced Audio Codec Low Complexity with Spectral Band Replication Commercial name : HE-AAC Format settings : Explicit Codec ID : A\_AAC-2 Duration : 1 h 51 min Channel(s) : 2 channels Channel layout : L R Sampling rate : 48.0 kHz Frame rate : 23.438 FPS (2048 SPF) Compression mode : Lossy Language : English Default : Yes Forced : No ---
**Author:** ![dvdmanvic\_yahoo\_ca](https://avatars.discourse-cdn.com/v4/letter/d/ac91a4/32.png) [@dvdmanvic\_yahoo\_ca](https://forums.plex.tv/u/dvdmanvic_yahoo_ca)\ **Post date:** [June 6, 2021, 12:04am UTC](https://forums.plex.tv/t/audio-cutting-out/720775/3 "2021-06-06T00:04:28Z")
Thanks very much attached as requested [Plex Media Server Logs\_2021-06-05\_16-58-33.zip](https://forums.plex.tv/uploads/short-url/7uXD3bt2fbMoOI4pPF6hRUfWM1y.zip) (5.3 MB) [plex audio issue.txt](https://forums.plex.tv/uploads/short-url/3tfw0HGo3weM1ZgUsBoRzKqrJUJ.txt) (3.1 KB) ---
**Author:** ![dvdmanvic\_yahoo\_ca](https://avatars.discourse-cdn.com/v4/letter/d/ac91a4/32.png) [@dvdmanvic\_yahoo\_ca](https://forums.plex.tv/u/dvdmanvic_yahoo_ca)\ **Post date:** [June 6, 2021, 4:39am UTC](https://forums.plex.tv/t/audio-cutting-out/720775/5 "2021-06-06T04:39:22Z")
Fixed it thanks, odd that some mkv files play fine as do avi files but the latter stress my server, so avoid that. thanks again. ---
**Author:** ![dvdmanvic\_yahoo\_ca](https://avatars.discourse-cdn.com/v4/letter/d/ac91a4/32.png) [@dvdmanvic\_yahoo\_ca](https://forums.plex.tv/u/dvdmanvic_yahoo_ca)\ **Post date:** [June 7, 2021, 10:59pm UTC](https://forums.plex.tv/t/audio-cutting-out/720775/7 "2021-06-07T22:59:50Z")
I am sure you know all this, but it did successfully play some avi files last night, very well in fact, at first the cpu load is high but then it settles down to under 50%,(This was on a ds 1817+) I also improved the audio by disabling subtitles so I suspect its may be “seacrhing” the audio in some way. It did not remove the breaking up of the audio but certainly improved it by 50%. I completely take on board your MP4 advice. I have used TMPG version 6 for many years. Thansk very much ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [June 7, 2021, 11:35pm UTC](https://forums.plex.tv/t/audio-cutting-out/720775/8 "2021-06-07T23:35:14Z")
Is that skipping audio AAC? Load the Roku Preview channel for the fix: > [@Plex for Roku](https://forums.plex.tv/t/plex-for-roku/9463/271): > > We’ve released an update to the [Plex preview channel](https://my.roku.com/account/add?channel=plexpreview) - 6.7.25 NEW: Improve scrolling hubs vertically. FIXES: Add a workaround to fix AAC audio stutter in OS 10 by forcing a direct stream. Changing the clock format did not take until channel was restarted. Do not re-enable captions mode while seeking if it was turned off during playback. Display episode air date in OSD. (Watch Together) Fix a crash possible in some situations. Of course, the chances an AVI file will Direct Play on a Roku are: Slim and None so the ‘Fix’ is probably irrelevant for AVIs. If you have other file types that do Direct Play and have AAC audio - the Fix is the Fix. ---
**Author:** ![dvdmanvic\_yahoo\_ca](https://avatars.discourse-cdn.com/v4/letter/d/ac91a4/32.png) [@dvdmanvic\_yahoo\_ca](https://forums.plex.tv/u/dvdmanvic_yahoo_ca)\ **Post date:** [June 8, 2021, 3:04am UTC](https://forums.plex.tv/t/audio-cutting-out/720775/9 "2021-06-08T03:04:54Z")
![image|690x55](upload://9AQtnGMdOXBACSWYVOw6MdcwPFE.jpeg yes you are right, it plays very well though. my avi file ![image](https://global.discourse-cdn.com/plex/original/3X/f/e/fe9c55b08d32c60866fab4bb39e7f9ed6f0edc6a.png) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 6, 2021, 3:05am UTC](https://forums.plex.tv/t/audio-cutting-out/720775/10 "2021-09-06T03:05:42Z")
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