# Automatic subtitle selection doesn't work

**URL:** <https://forums.plex.tv/t/automatic-subtitle-selection-doesnt-work/731625>\
**Category:** Plex Players\
**Tags:** subtitles\
**Created:** [July 25, 2021, 1:59am UTC](https://forums.plex.tv/t/automatic-subtitle-selection-doesnt-work/731625 "2021-07-25T01:59:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![K\_VIN](https://avatars.discourse-cdn.com/v4/letter/k/7c8e57/32.png) [@K\_VIN](https://forums.plex.tv/u/K_VIN)\
**Post date:** [July 25, 2021, 1:59am UTC](https://forums.plex.tv/t/automatic-subtitle-selection-doesnt-work/731625/1 "2021-07-25T01:59:17Z")

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**EDIT** : nvm, for some reason it just took a literal hour for the settings to actually work…

I have several accounts (both local and remote) that use my plex server. I have the exact same subtitle preferences set for all of them (shown with foreign audio, auto select enabled) and it works on every account except one. plex refuses to select subtitles for only this one account. has anyone else experienced this and if so, how did you fix it? (preferably without nuking the account and losing play states) also, just to get some of the inane troubleshooting questions out of the way, no, none of these files have ever had their sub settings manually selected, and yes, the audio/sub tracks are flagged for the correct language. disabling auto select and re-enabling does not work, nor does setting the subs to “always show” instead of “shown with foreign audio.” this account simply refuses to select sub tracks on its own.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [July 25, 2021, 9:31am UTC](https://forums.plex.tv/t/automatic-subtitle-selection-doesnt-work/731625/2 "2021-07-25T09:31:28Z")

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Does this account have _different_ languages selected for audio and subtitles?  
If so, this case doesn’t work, unfortunately.

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**Author:** ![K\_VIN](https://avatars.discourse-cdn.com/v4/letter/k/7c8e57/32.png) [@K\_VIN](https://forums.plex.tv/u/K_VIN)\
**Post date:** [July 26, 2021, 5:31am UTC](https://forums.plex.tv/t/automatic-subtitle-selection-doesnt-work/731625/3 "2021-07-26T05:31:49Z")

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nope, english for both, and as I said, I had also tried “always shown” so they still would have been auto-selected. as I also stated in my edit, it just took an hour for the changes to take effect for some dumb reason. the auto select works fine now.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [July 26, 2021, 10:17am UTC](https://forums.plex.tv/t/automatic-subtitle-selection-doesnt-work/731625/4 "2021-07-26T10:17:26Z")

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> [@K\_VIN](#):
>
> it just took an hour for the changes to take effect

Sometimes you want to force the client to refresh the informatiuon from the user account (which lives on plex.tv).  
Switching user, restarting the client and switching user back seems to usually do the trick.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 24, 2021, 10:17am UTC](https://forums.plex.tv/t/automatic-subtitle-selection-doesnt-work/731625/5 "2021-10-24T10:17:28Z")

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