# Automatic Subtitles does not work for other users

**URL:** <https://forums.plex.tv/t/automatic-subtitles-does-not-work-for-other-users/769214>\
**Category:** General Discussions\
**Tags:** subtitles\
**Created:** [January 8, 2022, 12:04am UTC](https://forums.plex.tv/t/automatic-subtitles-does-not-work-for-other-users/769214 "2022-01-08T00:04:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![tobiastj10\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/t/8e7dd6/32.png) [@tobiastj10\_gmail\_com](https://forums.plex.tv/u/tobiastj10_gmail_com)\
**Post date:** [January 8, 2022, 12:04am UTC](https://forums.plex.tv/t/automatic-subtitles-does-not-work-for-other-users/769214/1 "2022-01-08T00:04:45Z")

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I cannot figure out how the users that connect to my plex server get automatic subtitles on  
I have tried to enable it on a user that’s not my own account but it does not seems to work  
I followed this link [Account Audio/Subtitle Language Settings | Plex Support](https://support.plex.tv/articles/204985278-account-audio-subtitle-language-settings/)

But it works for my account that is the admin acccount

Would be great if you guys have some ideas to why it’s not working

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [January 8, 2022, 1:09am UTC](https://forums.plex.tv/t/automatic-subtitles-does-not-work-for-other-users/769214/2 "2022-01-08T01:09:12Z")

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How did you configure their account’s audio/subtitle language preferences?

# 

Here’s a working example:

 ![Bildschirmfoto 2022-01-08 um 02.07.40](https://global.discourse-cdn.com/plex/original/4X/9/a/d/9ad96b47b690e242cf3fd7e0b18c583ba8b2e571.png)

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [March 31, 2022, 5:55am UTC](https://forums.plex.tv/t/automatic-subtitles-does-not-work-for-other-users/769214/3 "2022-03-31T05:55:05Z")

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A post was split to a new topic: [Subtitles showing despite being disabled](https://forums.plex.tv/t/subtitles-showing-despite-being-disabled/785019)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 29, 2022, 5:55am UTC](https://forums.plex.tv/t/automatic-subtitles-does-not-work-for-other-users/769214/4 "2022-06-29T05:55:15Z")

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