# Avatar not showing

**URL:** <https://forums.plex.tv/t/avatar-not-showing/713742>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [May 3, 2021, 6:27pm UTC](https://forums.plex.tv/t/avatar-not-showing/713742 "2021-05-03T18:27:21Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Fumi88](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fumi88/32/231892_2.png) [@Fumi88](https://forums.plex.tv/u/Fumi88)\
**Post date:** [May 3, 2021, 6:27pm UTC](https://forums.plex.tv/t/avatar-not-showing/713742/1 "2021-05-03T18:27:21Z")

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For some reason my avatar on Plex TV has gone. It still shows up on my subscription account and also in my iOS mobile apps.

When I try to add a photo within my browser on the PlexTV page, it will not let me.

Does anyone know what’s wrong?

Kind Regards

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**Author:** ![ZapRowsdower](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zaprowsdower/32/238108_2.png) [@ZapRowsdower](https://forums.plex.tv/u/ZapRowsdower)\
**Post date:** [May 3, 2021, 8:19pm UTC](https://forums.plex.tv/t/avatar-not-showing/713742/3 "2021-05-03T20:19:02Z")

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Same for me - I posted the same question in a different category: [Profile picture not working?](https://forums.plex.tv/t/profile-picture-not-working/713744)

Glad its not just me breaking stuff (hopefully!).

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**Author:** ![ZapRowsdower](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zaprowsdower/32/238108_2.png) [@ZapRowsdower](https://forums.plex.tv/u/ZapRowsdower)\
**Post date:** [May 3, 2021, 8:57pm UTC](https://forums.plex.tv/t/avatar-not-showing/713742/5 "2021-05-03T20:57:52Z")

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Bingo!

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**Author:** ![Fumi88](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fumi88/32/231892_2.png) [@Fumi88](https://forums.plex.tv/u/Fumi88)\
**Post date:** [May 3, 2021, 9:16pm UTC](https://forums.plex.tv/t/avatar-not-showing/713742/6 "2021-05-03T21:16:21Z")

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Not for me. Refresh briefly shows it then disappears again.

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<div class="post-metadata">

**Author:** ![Fumi88](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/fumi88/32/231892_2.png) [@Fumi88](https://forums.plex.tv/u/Fumi88)\
**Post date:** [May 3, 2021, 9:18pm UTC](https://forums.plex.tv/t/avatar-not-showing/713742/7 "2021-05-03T21:18:38Z")

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Emptied cache. Bingo.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 1, 2021, 9:25pm UTC](https://forums.plex.tv/t/avatar-not-showing/713742/9 "2021-08-01T21:25:46Z")

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