# AVI issues **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux, roku\ **Created:** [February 22, 2023, 2:39am UTC](https://forums.plex.tv/t/avi-issues/831892 "2023-02-22T02:39:09Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![erich\_7719](https://avatars.discourse-cdn.com/v4/letter/e/e19b73/32.png) [@erich\_7719](https://forums.plex.tv/u/erich_7719)\ **Post date:** [February 22, 2023, 2:39am UTC](https://forums.plex.tv/t/avi-issues/831892/1 "2023-02-22T02:39:09Z")
Server Version#: 1.31.0.6654 Player Version#: Web 4.101.1 Player Version#: roku 7.024.8154-127760991-plex Player Version#: android 9.16.1.38616 OS: Debian GNU/Linux 11 (bullseye) x86\_64 Kernel: 5.10.0-21-amd64 CPU: AMD Ryzen 7 2700X (16) @ 3.700GHz GPU: NVIDIA Quadro P2000 Memory: 2811MiB / 64303MiB NVIDIA-SMI 465.31 Driver Version: 465.31 CUDA Version: 11.3 [Logs.zip](https://forums.plex.tv/uploads/short-url/rtbXc0WsPjmzK1IdqVNgx1C7Vui.zip) (346.7 KB) I brief. Over the last few years I have only had to run apt update and upgrade. That is until a week ago. My daughter was trying to watch one of our videos and told me it was not working. Tried the video on my phone and the video worked just fine. During the last week, it looks like this is only effecting my AVI files, which is post 2020. Within the log files the first test is “Ghostbusters” the second test is “Escape Room”. Both are MPEG4 XVID, Ghostbusters is 2 channel MP3 and Escape Room is AC3 audio. It appears that, at least the titles I have tested, the titles added to my library around the time I started using handbrake, and are in MKV containers, are all still working. If any other data is needed to try an figure this out, I am happy to supply it. Thank you in advance. ---
**Author:** ![erich\_7719](https://avatars.discourse-cdn.com/v4/letter/e/e19b73/32.png) [@erich\_7719](https://forums.plex.tv/u/erich_7719)\ **Post date:** [February 23, 2023, 10:15pm UTC](https://forums.plex.tv/t/avi-issues/831892/2 "2023-02-23T22:15:20Z")
If I change the video settings, in the browser app to a resolution less than the original resolution, the videos will play. How do I get these to play, without having to manually adjusting the setting every time? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [February 23, 2023, 11:11pm UTC](https://forums.plex.tv/t/avi-issues/831892/3 "2023-02-23T23:11:32Z")
In the app settings , you have quality settings. You can make your selection there. The app will remember that. ---
**Author:** ![erich\_7719](https://avatars.discourse-cdn.com/v4/letter/e/e19b73/32.png) [@erich\_7719](https://forums.plex.tv/u/erich_7719)\ **Post date:** [February 24, 2023, 5:12am UTC](https://forums.plex.tv/t/avi-issues/831892/4 "2023-02-24T05:12:56Z")
There are over 900 files effected by this. ![dashboard](https://global.discourse-cdn.com/plex/original/4X/6/6/5/6657875b85ce94a6286452831f8e3593650373e2.png) ![playback settings](https://global.discourse-cdn.com/plex/original/4X/e/1/b/e1b87daf0d56fb625a327baf468dd3173345f76e.png) ![playback settings 2](https://global.discourse-cdn.com/plex/original/4X/4/7/b/47b763c20a661745a38e77cf2fc09c428b5d3db6.png) ![media info](https://global.discourse-cdn.com/plex/original/4X/e/5/8/e58d302d3b5a3dd9e71a871c0bb6edb67cfbd165.png) This one, currently, is not playing no matter which setting I use. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [February 24, 2023, 5:26am UTC](https://forums.plex.tv/t/avi-issues/831892/5 "2023-02-24T05:26:32Z")
attempt the playback and get the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please. I will look at them ---
**Author:** ![erich\_7719](https://avatars.discourse-cdn.com/v4/letter/e/e19b73/32.png) [@erich\_7719](https://forums.plex.tv/u/erich_7719)\ **Post date:** [February 24, 2023, 12:43pm UTC](https://forums.plex.tv/t/avi-issues/831892/6 "2023-02-24T12:43:20Z")
Web Player: 4.101.1 on an android phone. After getting home, this morning. I stopped PMS, cleared the logs, started PMS, selected the same file as last night. Initially had the spinning wheel, while PMS was trying to run at 3.3Mbps. Changed the quality to 3Mbps and the file started playing. Stopped playback and restarted playback, and the player was trying to play at 3.3Mbps again. Did these steps twice, once locally and once remotely. Captured separate logs for each, even though, visually, the results were the same. [230224\_PMS\_Logs\_local.tar.gz](https://forums.plex.tv/uploads/short-url/i2RsQqyDfqYDMpaSLZ8o42cMI9z.gz) (544.5 KB) [230224\_PMS\_Logs\_Remote.tar.gz](https://forums.plex.tv/uploads/short-url/ecr42T3G8poxmTCpIJLL0ou0F1A.gz) (485.5 KB) Side note, same video plays fine, at 3.3Mbps, on both Windows APP: 4.29.2 Android APP:3.16.1.38616 Thank you in advance for your time. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [February 24, 2023, 9:00pm UTC](https://forums.plex.tv/t/avi-issues/831892/7 "2023-02-24T21:00:43Z")
This looks to be a problem with XVID codec (which has been a PITA for along time). I only have a couple of those codec in the test library. I’ll look on my backups for more and use them if I do In the future: Please enable [DEBUG logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1). This allows me to give your logs to Engineering directly so they can see what you’re seeing. It also provides a reference for when I attempt to recreate what you decribe. ---
**Author:** ![erich\_7719](https://avatars.discourse-cdn.com/v4/letter/e/e19b73/32.png) [@erich\_7719](https://forums.plex.tv/u/erich_7719)\ **Post date:** [February 25, 2023, 2:50am UTC](https://forums.plex.tv/t/avi-issues/831892/8 "2023-02-25T02:50:09Z")
I am truly sorry about that, I must of not pressed the save changes button. I made sure to do that this time. This is a copy of the logs with debug enabled, following the same process as my last post. [230224\_PMS\_Logs\_Local.tar.gz](https://forums.plex.tv/uploads/short-url/43HeswYY5ZnehzD3FCGvCRYdrV.gz) (333.5 KB) [230224\_PMS\_Logs\_Remote.tar.gz](https://forums.plex.tv/uploads/short-url/jkuHYht2gMBnzjWZPXXaFuVFuXX.gz) (344.1 KB) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 26, 2023, 2:50am UTC](https://forums.plex.tv/t/avi-issues/831892/9 "2023-05-26T02:50:43Z")
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