# Bad Plex EPG Guide Data - **URL:** \ **Category:** Live TV & DVR\ **Tags:** livetv-dvr\ **Created:** [August 5, 2019, 2:42pm UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107 "2019-08-05T14:42:10Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Lexingtonian](https://avatars.discourse-cdn.com/v4/letter/l/a8b319/32.png) [@Lexingtonian](https://forums.plex.tv/u/Lexingtonian)\ **Post date:** [August 5, 2019, 2:42pm UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/1 "2019-08-05T14:42:10Z")
This just started happening recently, just caught it. Plex has stopped naming some new shows with the SnnEnn naming nomenclature and dropping them into the correct SeasonXX folder. I’m getting old shows dumped into a Season 2019 folder. Would love some insight into why this is happening. Plex Version 1.16.3.1433. See attached photos, looks like it’s coming from the new Guide Data sources in the latest version. Thanks in advance - ![34%20AM](https://global.discourse-cdn.com/plex/original/3X/4/0/40c183cacf39f14ac8c74b33bb0ba70f8415a4b0.jpeg) ![14%20AM](https://global.discourse-cdn.com/plex/original/3X/b/e/be378a908eba9725ef422e91b65d31aa81c857ec.png) ---
**Author:** ![Lexingtonian](https://avatars.discourse-cdn.com/v4/letter/l/a8b319/32.png) [@Lexingtonian](https://forums.plex.tv/u/Lexingtonian)\ **Post date:** [August 5, 2019, 2:54pm UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/2 "2019-08-05T14:54:17Z")
What it looks like from the Plex Interface. ![44%20AM](https://global.discourse-cdn.com/plex/original/3X/7/4/74ae79918ce49a7f82757e35230613e7ed634d45.jpeg) ![31%20AM](https://global.discourse-cdn.com/plex/original/3X/f/f/ff0bbf6cdcdc7983353736c099d228feba171fcd.jpeg) ---
**Author:** ![Lexingtonian](https://avatars.discourse-cdn.com/v4/letter/l/a8b319/32.png) [@Lexingtonian](https://forums.plex.tv/u/Lexingtonian)\ **Post date:** [August 5, 2019, 6:18pm UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/3 "2019-08-05T18:18:34Z")
Looks like everything I’m recording beginning August 8th is getting the recording day date instead of the Sxx Exx. Going to have to cancel all my recordings now. I’ve refreshed Guide Data - Submitting ticket to the Plex Dev Team here: > **[Plex EPG Lineup Inaccuracies](https://docs.google.com/forms/d/e/1FAIpQLSf0YIecSlA_pyZzmEttGeIT8ombGVJoIQB20Wa-YXHSv7vhhA/closedform)** > > Are you noticing inaccuracies with the new electronic program guide in Plex Live TV & DVR? You can help us quickly report problems to our metadata partner by providing us with information on your channel lineup. While we will make every effort to... Example: ![12%20PM](https://global.discourse-cdn.com/plex/original/3X/c/6/c6881b1306616035a9abdf203dca610d622ae6d0.jpeg) ---
**Author:** ![Lexingtonian](https://avatars.discourse-cdn.com/v4/letter/l/a8b319/32.png) [@Lexingtonian](https://forums.plex.tv/u/Lexingtonian)\ **Post date:** [August 5, 2019, 6:33pm UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/4 "2019-08-05T18:33:05Z")
This guide data is a bit of a disaster… ![10%20PM](https://global.discourse-cdn.com/plex/original/3X/a/0/a07c4c1e1f391bf6db90888a8bf25875ba1c646f.jpeg) ---
**Author:** ![ColDarra](https://avatars.discourse-cdn.com/v4/letter/c/82dd89/32.png) [@ColDarra](https://forums.plex.tv/u/ColDarra)\ **Post date:** [August 6, 2019, 4:31am UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/5 "2019-08-06T04:31:28Z")
I’m in the UK, my EPG is exactly the same as this too. Surely this has to be a Plex issue rather than the EPG source? Started happening after my last Plex update. ---
**Author:** ![NDInnovations](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ndinnovations/32/143154_2.png) [@NDInnovations](https://forums.plex.tv/u/NDInnovations)\ **Post date:** [August 6, 2019, 5:19am UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/6 "2019-08-06T05:19:56Z")
fyi, currently you have to manually “force refresh” the load of epg data. If you don’t force a full refresh you might not be getting everything available. ymmv. ---
**Author:** ![ColDarra](https://avatars.discourse-cdn.com/v4/letter/c/82dd89/32.png) [@ColDarra](https://forums.plex.tv/u/ColDarra)\ **Post date:** [August 6, 2019, 5:35am UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/7 "2019-08-06T05:35:23Z")
Thanks for the reply Yeah, I’m in early stages of troubleshooting. I’ve manually reset several times, but not getting any more EPG data ☹ I’ve also switched to “Enhanced Guide” and can’t see any difference in information presented to me. ---
**Author:** ![darcilicious](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darcilicious/32/3047_2.png) [@darcilicious](https://forums.plex.tv/u/darcilicious)\ **Post date:** [August 6, 2019, 5:38am UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/8 "2019-08-06T05:38:50Z")
“Reset” or **refresh**? ---
**Author:** ![ColDarra](https://avatars.discourse-cdn.com/v4/letter/c/82dd89/32.png) [@ColDarra](https://forums.plex.tv/u/ColDarra)\ **Post date:** [August 6, 2019, 5:58am UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/9 "2019-08-06T05:58:55Z")
@darcilicious Good catch, I meant refreshed although… I’ve done both. Reset the DVR, even deleting it and reinstalling it. And Refreshed the EPG multiple times. Here is a screenshot of what I am seeing now… ![PLEX%20ISSUES%20WITH%20DVR%20-%20EPG%20SAMPLE](https://global.discourse-cdn.com/plex/original/3X/7/c/7cf3a3e67cd359daf6d89a902c28bd4f56c26b2c.jpeg) ![PLEX%20ISSUES%20WITH%20DVR%202](https://global.discourse-cdn.com/plex/original/3X/1/2/12defcb6118418dbaba2953db3ee323045c8d55e.jpeg) ---
**Author:** ![justinalot](https://avatars.discourse-cdn.com/v4/letter/j/f04885/32.png) [@justinalot](https://forums.plex.tv/u/justinalot)\ **Post date:** [August 6, 2019, 2:57pm UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/10 "2019-08-06T14:57:28Z")
Do you know of a fast way to map the Freesat Channels? Sat Dish has over 700 channels many duplicates, how do I know I mapping the right one? ---
**Author:** ![Lexingtonian](https://avatars.discourse-cdn.com/v4/letter/l/a8b319/32.png) [@Lexingtonian](https://forums.plex.tv/u/Lexingtonian)\ **Post date:** [August 6, 2019, 3:10pm UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/11 "2019-08-06T15:10:51Z")
Probably open a new thread on this question. ---
**Author:** ![Lexingtonian](https://avatars.discourse-cdn.com/v4/letter/l/a8b319/32.png) [@Lexingtonian](https://forums.plex.tv/u/Lexingtonian)\ **Post date:** [August 7, 2019, 7:12pm UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/12 "2019-08-07T19:12:29Z")
I’m very surprised there hasn’t been much response to this issue. Feeling lonely out here 😉 At this point I’m facing canceling all recording schedules until the Guide Data is represented correctly. _cringe_ _wince_ ---
**Author:** ![justinalot](https://avatars.discourse-cdn.com/v4/letter/j/f04885/32.png) [@justinalot](https://forums.plex.tv/u/justinalot)\ **Post date:** [August 8, 2019, 11:30am UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/13 "2019-08-08T11:30:09Z")
Mine has fixed itself today ---
**Author:** ![Coxeroni](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/coxeroni/32/21481_2.png) [@Coxeroni](https://forums.plex.tv/u/Coxeroni)\ **Post date:** [August 8, 2019, 11:32am UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/14 "2019-08-08T11:32:27Z")
There are at least two very long threads with the exact same issues and with presence of a Plex employee: > [@New EPG and release](https://forums.plex.tv/t/new-epg-and-release/425441/506): > > Hi, my EPG is now populating the program information correctly thank you however i have another strange issue related to the new EPG. Under the channel mappings Sky Cinema Hits is incorrectly listed as Sky Cinema Batman and the information it lists is also wrong. [57] > [@UK Channel Issues - 19 DAVE / 25 YESTDAY and other EPG issues](https://forums.plex.tv/t/uk-channel-issues-19-dave-25-yestday-and-other-epg-issues/424600/444): > > Thanks - All looking mostly good in UK Anglia region. Will find out for sure over the next few days > [@New Plex Guide Very Poor in UK](https://forums.plex.tv/t/new-plex-guide-very-poor-in-uk/428287/92): > > The issue seems to be resolved with the problem of Miraculous being incorrect smiley Thanks for the help though, I will note this down for future reference slight_smile I’m just waiting for my 5 year old’s episode of Peppa Pig to finish recording before I try and refresh the guide just in case LOL, but I’m sure my hubby will be glad to have his iPad back rofl ---
**Author:** ![Lexingtonian](https://avatars.discourse-cdn.com/v4/letter/l/a8b319/32.png) [@Lexingtonian](https://forums.plex.tv/u/Lexingtonian)\ **Post date:** [August 8, 2019, 11:53am UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/15 "2019-08-08T11:53:16Z")
Looks like it’s fixing itself now.. Thank goodness. Now to go delete all the Season2019 files.. ![50%20AM](https://global.discourse-cdn.com/plex/original/3X/b/d/bd9e1a850e7a35c8bb2c54b2c137cc0a060235dd.jpeg) ---
**Author:** ![Lexingtonian](https://avatars.discourse-cdn.com/v4/letter/l/a8b319/32.png) [@Lexingtonian](https://forums.plex.tv/u/Lexingtonian)\ **Post date:** [August 8, 2019, 11:54am UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/16 "2019-08-08T11:54:45Z")
Super nice to have presence of a Plex employee. Looks like it’s fixing itself now. Thanks for the rundown and closing of the loop! ---
**Author:** ![Coxeroni](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/coxeroni/32/21481_2.png) [@Coxeroni](https://forums.plex.tv/u/Coxeroni)\ **Post date:** [August 8, 2019, 11:56am UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/17 "2019-08-08T11:56:14Z")
Well, it is probably fixed by Plex and/or the guide provider due to the noise generated in these threads 😉 Here in Germany I still have channels which do not show any guide data at all, seems I need to create some noise myself if I want it to get fixed… ---
**Author:** ![Lexingtonian](https://avatars.discourse-cdn.com/v4/letter/l/a8b319/32.png) [@Lexingtonian](https://forums.plex.tv/u/Lexingtonian)\ **Post date:** [August 8, 2019, 11:58am UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/18 "2019-08-08T11:58:38Z")
I did submit a trouble ticket using the google docs form at the top of my thread. Give it a shot! ---
**Author:** ![Coxeroni](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/coxeroni/32/21481_2.png) [@Coxeroni](https://forums.plex.tv/u/Coxeroni)\ **Post date:** [August 8, 2019, 12:05pm UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/19 "2019-08-08T12:05:20Z")
I did so too, some weeks ago. Live TV via Plex is not uber important to me, so I have time. ---
**Author:** ![Lexingtonian](https://avatars.discourse-cdn.com/v4/letter/l/a8b319/32.png) [@Lexingtonian](https://forums.plex.tv/u/Lexingtonian)\ **Post date:** [August 8, 2019, 12:10pm UTC](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107/20 "2019-08-08T12:10:36Z")
Testing now, it _may_ not be fixed in the guide data for some of my shows. Will report back - [Next page](https://forums.plex.tv/t/bad-plex-epg-guide-data/442107.md?page=2)