# Bad quality when streaming remote
**URL:** https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563
**Category:** Remote Access
**Tags:** apple-tv, player-windows
**Created:** [August 13, 2019, 11:00pm UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563 "2019-08-13T23:00:58Z")
**Posts on this page:** 14
**Page:** 1
### Author:  [@stevenhagerman0715\_gmail\_com](https://forums.plex.tv/u/stevenhagerman0715_gmail_com)
#### Post date: [August 13, 2019, 11:00pm UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/1 "2019-08-13T23:00:59Z")
I recently got PLS set up on my home PC. I mainly use it with my apple TV’s to access and play content on my home PC. When playing media on my apple TV’s everything works great, and they play movies/tv shows in HD quality with no issue.
The issue I am having is playing my content when I am away from home(remote). On my iPad while remote on cellular, I can see all my content through the app, but when I play anything, the resolution is bad. I have tried changing the settings in the app so that cellular streaming is not limited, but nothing has changed.
Some details about my home network…I have a fiber ISP and for routers I am using 2 Google Wifi hubs. The main Hub is in my living room, and the second one is in my office where I have my PC directly connected via Ethernet to the hub. On my PC my download speeds are anywhere from 135 mbps to 170 mbps.
I am a new user and I hope I have given a good amount of details, but if I need to provide any other details for someone to better help me, please let me know! Any suggestions or help would be greatly appreciated.
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### Author:  [@Xhaka](https://forums.plex.tv/u/Xhaka)
#### Post date: [August 13, 2019, 11:40pm UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/2 "2019-08-13T23:40:34Z")
> [@stevenhagerman0715\_gmail\_com](#):
>
> I have tried changing the settings in the app so that cellular streaming is not limited, but nothing has changed.
I think you may also need to check server setting for remote streaming. I have a feeling it’s set at 2Mbps by default.
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### Author:  [@stevenhagerman0715\_gmail\_com](https://forums.plex.tv/u/stevenhagerman0715_gmail_com)
#### Post date: [August 13, 2019, 11:44pm UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/3 "2019-08-13T23:44:14Z")
Remote streaming is enabled in PMS. I can access my entire library remotely on cellular, but the quality is not HD like it is when I’m at home. When I am on my home network on my ipad, even through the app it plays everything normally in HD. So It is just scaling the quality down when I am not at home on wifi.
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### Author:  [@Xhaka](https://forums.plex.tv/u/Xhaka)
#### Post date: [August 13, 2019, 11:46pm UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/4 "2019-08-13T23:46:12Z")
Yeah streaming may be enabled but I thought there was a bandwidth setting on the server itself for remote streams.
Sorry on mobile at the moment so can’t check.
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### Author:  [@stevenhagerman0715\_gmail\_com](https://forums.plex.tv/u/stevenhagerman0715_gmail_com)
#### Post date: [August 14, 2019, 12:01am UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/5 "2019-08-14T00:01:01Z")
Hmm I don’t see a setting for that on the server itself.
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### Author:  [@Tremat82](https://forums.plex.tv/u/Tremat82)
#### Post date: [August 14, 2019, 12:15am UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/6 "2019-08-14T00:15:09Z")
Have you check if your connection is Direct or Indirect? Plex has some problem with their last PMS releases, the remote access will stop working.
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### Author:  [@stevenhagerman0715\_gmail\_com](https://forums.plex.tv/u/stevenhagerman0715_gmail_com)
#### Post date: [August 14, 2019, 12:32am UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/7 "2019-08-14T00:32:01Z")
How do I check this?
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### Author:  [@Tremat82](https://forums.plex.tv/u/Tremat82)
#### Post date: [August 14, 2019, 12:38am UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/8 "2019-08-14T00:38:50Z")
[https://support.plex.tv/articles/200289506-remote-access/](https://support.plex.tv/articles/200289506-remote-access/)
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### Author:  [@stevenhagerman0715\_gmail\_com](https://forums.plex.tv/u/stevenhagerman0715_gmail_com)
#### Post date: [August 14, 2019, 1:00am UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/9 "2019-08-14T01:00:46Z")
It looks like remote access is enabled, but I am not using port forwarding.
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### Author:  [@Tremat82](https://forums.plex.tv/u/Tremat82)
#### Post date: [August 14, 2019, 1:03am UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/10 "2019-08-14T01:03:09Z")
Did you set a Internet upload speed?
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### Author:  [@Xhaka](https://forums.plex.tv/u/Xhaka)
#### Post date: [August 14, 2019, 1:07am UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/11 "2019-08-14T01:07:50Z")
Here is the setting I referred to earlier
“Limit remote stream bitrate”
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### Author:  [@Tremat82](https://forums.plex.tv/u/Tremat82)
#### Post date: [August 14, 2019, 1:26am UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/12 "2019-08-14T01:26:25Z")
Also, read this if it can help:
[https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/)
### Limitations
When relaying a connection through us, there are limitations for the streaming qualities you can use:
- Free users are limited to 1 Mbps maximum for streams
- Plex Pass subscribers are limited to 2 Mbps maximum for streams
If the content you’re trying to stream has a higher bitrate, then your Plex Media Server will need to transcode the content down to fit the limitation.
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### Author:  [@DaveBinM](https://forums.plex.tv/u/DaveBinM)
#### Post date: [August 20, 2019, 5:52am UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/13 "2019-08-20T05:52:27Z")
You also need to check the quality within the iOS app. Under `Settings` --\> `Quality`, there are options for `Home Streaming`, `Remote Streaming`, and `Limit Cellular Data`. If you’re on cellular, the `Limit Cellular Data` value will affect the quality, and if you’re on WiFi, but not at home, then the `Remote Streaming` value is what will be used.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [November 11, 2019, 11:00pm UTC](https://forums.plex.tv/t/bad-quality-when-streaming-remote/445563/14 "2019-11-11T23:00:58Z")
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