# Basic Setup Wizard not popping up after Plex media server installation

**URL:** <https://forums.plex.tv/t/basic-setup-wizard-not-popping-up-after-plex-media-server-installation/893691>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [October 27, 2024, 11:29pm UTC](https://forums.plex.tv/t/basic-setup-wizard-not-popping-up-after-plex-media-server-installation/893691 "2024-10-27T23:29:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![navee547](https://avatars.discourse-cdn.com/v4/letter/n/8491ac/32.png) [@navee547](https://forums.plex.tv/u/navee547)\
**Post date:** [October 27, 2024, 11:29pm UTC](https://forums.plex.tv/t/basic-setup-wizard-not-popping-up-after-plex-media-server-installation/893691/1 "2024-10-27T23:29:06Z")

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Server Version#: plexmediaserver\_1.41.1.9057  
Player Version#: ???

I installed the Plex Media Server using plexmediaserver\_1.41.1.9057-af5eaea7a\_amd64.deb on Ubuntu. When I go to the web page, it does not take me through the Server setup Wizard. I need help.

I am running Ubuntu 24.04

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 28, 2024, 6:25am UTC](https://forums.plex.tv/t/basic-setup-wizard-not-popping-up-after-plex-media-server-installation/893691/2 "2024-10-28T06:25:38Z")

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Are you accessing the machine locally?  
The setup wizard will only show up if you’re accessing the PMS from within the same subnet, using the server’s local IP. If you’re dealing with a remote server, you might need to establish a SSH tunnel or remote desktop session to achieve that.

[https://support.plex.tv/articles/200288586-installation/](https://support.plex.tv/articles/200288586-installation/)

# 

The basic setup wizard will also not show if you already had an installation of PMS on that machine (e.g. using a different Plex account). If that’s the case and you want to start from scratch, make sure to clear the old setup‘s data.

[https://support.plex.tv/articles/201198426-restart-plex-media-server-setup-from-scratch/](https://support.plex.tv/articles/201198426-restart-plex-media-server-setup-from-scratch/)

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<div class="post-metadata">

**Author:** ![navee547](https://avatars.discourse-cdn.com/v4/letter/n/8491ac/32.png) [@navee547](https://forums.plex.tv/u/navee547)\
**Post date:** [October 31, 2024, 1:11am UTC](https://forums.plex.tv/t/basic-setup-wizard-not-popping-up-after-plex-media-server-installation/893691/3 "2024-10-31T01:11:58Z")

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Thanks for the answer @tom80H. I was trying to access the machine from a remote Windows machine as my server was in a separate place. I finally figured out that was the issue and was able to go to the server and configure the server.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 29, 2025, 1:12am UTC](https://forums.plex.tv/t/basic-setup-wizard-not-popping-up-after-plex-media-server-installation/893691/4 "2025-01-29T01:12:35Z")

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