# Bill paying problems **URL:** \ **Category:** General Discussions\ **Created:** [June 5, 2018, 9:50pm UTC](https://forums.plex.tv/t/bill-paying-problems/237940 "2018-06-05T21:50:58Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![jpclemmer](https://avatars.discourse-cdn.com/v4/letter/j/a6a055/32.png) [@jpclemmer](https://forums.plex.tv/u/jpclemmer)\ **Post date:** [June 5, 2018, 9:50pm UTC](https://forums.plex.tv/t/bill-paying-problems/237940/1 "2018-06-05T21:50:58Z")
So I have been paying for a Plex Pass since 2016. never had a problem. Now all my credit cards are being labeled as fraud by Plex. \*\*Cory (Plex, Inc.) Jun 5, 8:57 AM PDT Very sorry you are having trouble. Looking at your \*\*\*\*\*\*\*\*\*\*\* account, it does appear that a transaction attempt was rejected by our gateway for possible “Fraud”. When transaction or payment verification attempts are made, our payment processor works together with another third-party service provider to check for risks associated with that transaction or payment method. In your case, there was found to be a high enough risk chance that the attempt was rejected. Unfortunately, we don’t have any details about precisely why a high chance of risk was found and we’re unable to override this fraud protection.\*\* I have used the same card since 2016. Now that something on Plex’s end has changed I can no longer pay for the Plex Pass. I am not the only one either. > **[r/PleX - Plex Pass Rejecting Cards Due To Fraud](https://www.reddit.com/r/PleX/comments/8nk4qu/plex_pass_rejecting_cards_due_to_fraud/#bottom-comments)** > > 8 votes and 13 comments so far on Reddit Could Plex consider fixing it on their end instead of forcing me to make a PayPal account just to give them 5$ a month? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 5, 2018, 10:28pm UTC](https://forums.plex.tv/t/bill-paying-problems/237940/2 "2018-06-05T22:28:16Z")
[https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) ---
**Author:** ![jpclemmer](https://avatars.discourse-cdn.com/v4/letter/j/a6a055/32.png) [@jpclemmer](https://forums.plex.tv/u/jpclemmer)\ **Post date:** [June 5, 2018, 10:48pm UTC](https://forums.plex.tv/t/bill-paying-problems/237940/3 "2018-06-05T22:48:50Z")
Did that already. I posted their response. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 1:08am UTC](https://forums.plex.tv/t/bill-paying-problems/237940/4 "2020-01-08T01:08:28Z")