# Black Screen: PS5 playback error **URL:** \ **Category:** Plex Players\ **Tags:** playstation\ **Created:** [March 8, 2022, 12:12am UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738 "2022-03-08T00:12:19Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Justinelmasian](https://avatars.discourse-cdn.com/v4/letter/j/c5a1d2/32.png) [@Justinelmasian](https://forums.plex.tv/u/Justinelmasian)\ **Post date:** [March 8, 2022, 12:12am UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/1 "2022-03-08T00:12:19Z")
On my PS5 when I go to watch certain episode of a show it just pops up as a black screen and it never loads but if I try on my phone or computer there is no issue. What is going on and how do I fix it? ---
**Author:** ![jokebreath](https://avatars.discourse-cdn.com/v4/letter/j/c37758/32.png) [@jokebreath](https://forums.plex.tv/u/jokebreath)\ **Post date:** [March 10, 2022, 9:51pm UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/2 "2022-03-10T21:51:22Z")
I had this same issue and had to uninstall/reinstall the PS5 app. But now I am unable to rewind or fast forward. Also, when playing a file from the beginning, it will stop and buffer forever after about 15 minutes of playback. After that, I have to back out, play again. Then the same thing will happen after that every 3-5 minutes. The app has become almost completely unusable. ---
**Author:** ![ctumbles](https://avatars.discourse-cdn.com/v4/letter/c/3bc359/32.png) [@ctumbles](https://forums.plex.tv/u/ctumbles)\ **Post date:** [March 12, 2022, 1:17am UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/3 "2022-03-12T01:17:32Z")
I am having the same issue with live TV DVR content. Ripped movies seem to stream fine. This is only affecting the PS5 client as well. Uninstall/reinstall the app did not correct the issue either. ---
**Author:** ![chyyran](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chyyran/32/256376_2.png) [@chyyran](https://forums.plex.tv/u/chyyran)\ **Post date:** [March 14, 2022, 2:40am UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/4 "2022-03-14T02:40:30Z")
Been having this problem since PMS 1.25 for regular TV shows on a NAS. Reinstalling the PS5 app does not help. The only way to fix it is by downgrading PMS to 1.24. This only affects the PS5 app, other clients play fine. ---
**Author:** ![Perfect\_Form](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/perfect_form/32/151551_2.png) [@Perfect\_Form](https://forums.plex.tv/u/Perfect_Form)\ **Post date:** [March 18, 2022, 1:30am UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/5 "2022-03-18T01:30:22Z")
I have the same issue on PS5 since the last server update. I’m only seeing a black screen after the initial buffering. There is no progress shown on the playback bar. On the server I can see the video track is progressing on the playback bar on the dashboard. This only affects the PlayStation app. There is no issue with playback through a web browser, the Windows Store app, Google Play app, or Roku app. ---
**Author:** ![ctumbles](https://avatars.discourse-cdn.com/v4/letter/c/3bc359/32.png) [@ctumbles](https://forums.plex.tv/u/ctumbles)\ **Post date:** [March 24, 2022, 8:34pm UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/6 "2022-03-24T20:34:01Z")
Does anyone have a fix or an update on this issue? This was reported over two weeks ago and there doesn’t seem to be progress on a fix reported. ---
**Author:** ![tallguynb](https://avatars.discourse-cdn.com/v4/letter/t/49beb7/32.png) [@tallguynb](https://forums.plex.tv/u/tallguynb)\ **Post date:** [March 27, 2022, 1:29am UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/7 "2022-03-27T01:29:20Z")
I’m having this same issue, but for some reason movies work perfectly fine. Tv shows go black like the buffering won’t start. This is only for my local server. Remote files work fine, it’s so strange why movies work but tv shows won’t. This is on the latest PS5 firmware, updated today. ---
**Author:** ![Zandrama](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zandrama/32/11597_2.png) [@Zandrama](https://forums.plex.tv/u/Zandrama)\ **Post date:** [March 28, 2022, 1:55am UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/8 "2022-03-28T01:55:03Z")
I am also having this problem. On all other devices it plays just fine. Only the Ps5 that has this issue. The workaround I have had is to playback at lower quality. But since this is affecting videos that already has pretty low quality, this isn’t rly an option in the long run. ---
**Author:** ![JinxSwe](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jinxswe/32/273607_2.png) [@JinxSwe](https://forums.plex.tv/u/JinxSwe)\ **Post date:** [April 4, 2022, 11:04am UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/9 "2022-04-04T11:04:42Z")
Gonna bump this. Having big problems on PS5. Can no longer watch things on it. Can see all the info for stuff, but can’t watch it. ---
**Author:** ![Nozomu0](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@Nozomu0](https://forums.plex.tv/u/Nozomu0)\ **Post date:** [April 6, 2022, 2:01pm UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/10 "2022-04-06T14:01:36Z")
Having this same problem only fix is to lower quality or change the Burn Subtitles option from “Automatic” to “Only Image Formats”. This has the side effect of making certain shows subtitles very messy to read. It’s almost been a month and still nothing on this issue and it’s getting annoying now. ---
**Author:** ![Perfect\_Form](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/perfect_form/32/151551_2.png) [@Perfect\_Form](https://forums.plex.tv/u/Perfect_Form)\ **Post date:** [April 6, 2022, 2:18pm UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/11 "2022-04-06T14:18:53Z")
I see that some people have mentioned lowering the playback quality as a workaround to get the videos to play. I just want to add that most of the videos I am having issues with are already low resolution and cannot be adjusted to play at lower quality. ---
**Author:** ![sixxzero8](https://avatars.discourse-cdn.com/v4/letter/s/0ea827/32.png) [@sixxzero8](https://forums.plex.tv/u/sixxzero8)\ **Post date:** [April 8, 2022, 10:41am UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/12 "2022-04-08T10:41:40Z")
I’m using plex server version 1.25.5.5492 and it’s working fine, try downgrading your server. ---
**Author:** ![Perfect\_Form](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/perfect_form/32/151551_2.png) [@Perfect\_Form](https://forums.plex.tv/u/Perfect_Form)\ **Post date:** [April 8, 2022, 12:59pm UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/13 "2022-04-08T12:59:27Z")
Sounds like a possible temporary workaround, but as the PS5 app is the only one having this issue they just need to update the PS5 app. Honestly, I don’t know what they haven’t already. ---
**Author:** ![chyyran](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chyyran/32/256376_2.png) [@chyyran](https://forums.plex.tv/u/chyyran)\ **Post date:** [April 10, 2022, 6:06am UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/14 "2022-04-10T06:06:14Z")
Yeah I’ve been stuck on 1.24 for months now. Crazy that this is still an issue. ---
**Author:** ![Zandrama](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zandrama/32/11597_2.png) [@Zandrama](https://forums.plex.tv/u/Zandrama)\ **Post date:** [April 19, 2022, 3:26am UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/15 "2022-04-19T03:26:47Z")
I just downgraded my server a couple of days ago and now I don’t have this issue. BUT! We shouldn’t have to do that. Can’t belive this is still an issue that doesn’t seem to get fixed by the team. ---
**Author:** ![JinxSwe](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jinxswe/32/273607_2.png) [@JinxSwe](https://forums.plex.tv/u/JinxSwe)\ **Post date:** [April 30, 2022, 8:41am UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/16 "2022-04-30T08:41:42Z")
Well what sucks is that I’m on Truenas and its really hard to rollback an upgrade. For some reason this does not effect .mkv formats. So right now I have to reencode all my .mp4 and older stuff. ---
**Author:** ![Zandrama](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zandrama/32/11597_2.png) [@Zandrama](https://forums.plex.tv/u/Zandrama)\ **Post date:** [May 2, 2022, 10:22pm UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/17 "2022-05-02T22:22:38Z")
Has anyone checked if this has been fixed with the latest update? I don’t wanna install the update yet before I have confirmation that they have fixed the issues 😛 ---
**Author:** ![Wszebor](https://avatars.discourse-cdn.com/v4/letter/w/bc79bd/32.png) [@Wszebor](https://forums.plex.tv/u/Wszebor)\ **Post date:** [May 13, 2022, 12:46pm UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/18 "2022-05-13T12:46:43Z")
I downgraded PMS from version 1.26.0.5715 to 1.25.5.5492 and the not working files with black screen are working again. ---
**Author:** ![sinthesys](https://avatars.discourse-cdn.com/v4/letter/s/8baadc/32.png) [@sinthesys](https://forums.plex.tv/u/sinthesys)\ **Post date:** [June 3, 2022, 3:26pm UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/19 "2022-06-03T15:26:38Z")
I downgraded to 1.24 and it now works. When will Plex fix this ■■■■ while they take our money. ---
**Author:** ![Perfect\_Form](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/perfect_form/32/151551_2.png) [@Perfect\_Form](https://forums.plex.tv/u/Perfect_Form)\ **Post date:** [June 4, 2022, 12:47am UTC](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738/20 "2022-06-04T00:47:14Z")
Well, the file system on my server had an catastrophic failure and I lost all my content. I see no need to setup a new Plex server. Good luck to everyone else. [Next page](https://forums.plex.tv/t/black-screen-ps5-playback-error/779738.md?page=2)