# Breach / Password reset =\> Switch user not working

**URL:** <https://forums.plex.tv/t/breach-password-reset-switch-user-not-working/930618>\
**Category:** Plex Labs\
**Tags:** plexamp\
**Created:** [September 9, 2025, 7:34pm UTC](https://forums.plex.tv/t/breach-password-reset-switch-user-not-working/930618 "2025-09-09T19:34:51Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [September 10, 2025, 4:55am UTC](https://forums.plex.tv/t/breach-password-reset-switch-user-not-working/930618/2 "2025-09-10T04:55:14Z")

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Maybe your server software version needs updating: [Plex Media Server - Security Update - #3 by PlexInfo](https://forums.plex.tv/t/plex-media-server-security-update/928341/3)

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