# Broken "Personal Media" agent/scanner

**URL:** <https://forums.plex.tv/t/broken-personal-media-agent-scanner/895433>\
**Category:** Metadata & Adding Files\
**Tags:** library-management, metadata\
**Created:** [November 14, 2024, 4:13pm UTC](https://forums.plex.tv/t/broken-personal-media-agent-scanner/895433 "2024-11-14T16:13:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![InQuize](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/inquize/32/241330_2.png) [@InQuize](https://forums.plex.tv/u/InQuize)\
**Post date:** [November 14, 2024, 4:13pm UTC](https://forums.plex.tv/t/broken-personal-media-agent-scanner/895433/1 "2024-11-14T16:13:15Z")

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Server Version#: 1.41.1.9057  
Player Version#: 1.99.0.210-2d92b948

Hello.

My “Other Videos” type libraries were set to:  
Scanner: “Plex Video Files”  
Agent: “Personal Media”

It worked as expected by NOT modifiying my carefully set (in underlying filesystem) filenames and importing titles as-is.

In recent updates, something breaks backwards compatibility yet again and I find myself unable to edit properties of any similar type library, presented with “Your changes could not be saved.” dialog error.  
Logs show that my combination of scanner & agent is apparently illegal now:

```auto
[Req#25bc] Errors in PUT request: <html><head><title>Bad Request</title></head><body><h1>400 Bad Request</h1></body></html>new scanner needs to be paired with new agent 

```

Now, I am only able to select these combinations (scanner + agent):

- “Plex Video Files” + “Plex Personal Media”
- “Plex Video Files Scanner” + “Personal Media”

and both of them instead of original filename produce title based on some container tag string, not sure “Movie Name” or “Comment” as seen via [MediaInfo app](https://mediaarea.net/en/MediaInfo).  
Looks like my only choices are to break my metadata or never be able to edit library properties. Not sure how to proceed…

Honestly, 3rd option of writing own scanner&agent (in hopes that nothing touches established metadata in the future) is what I was thinking about for years, if this is still possible. Maybe someone may point me in the right direction how to clone existing ones so I could modify for my usecase? or there is still zero docs on this and I’m on my own?

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<div class="post-metadata">

**Author:** ![InQuize](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/inquize/32/241330_2.png) [@InQuize](https://forums.plex.tv/u/InQuize)\
**Post date:** [November 14, 2024, 6:29pm UTC](https://forums.plex.tv/t/broken-personal-media-agent-scanner/895433/2 "2024-11-14T18:29:39Z")

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Thoubleshooting further, I find out that following scanner+agent combination:

> [@InQuize](#):
>
> “Plex Video Files Scanner” + “Personal Media”

produces original filesystem names in titles, but only after I trash media at question from the library and re-import.

Manually trigerring “Refresh metadata” item button or even “Refresh all metadata” library button does not fix titles left from another agent+scanner combination.

However, refreshing metadata without trashing works when I change combination the other way around, to “Plex Video Files”+“Plex Personal Media” (the one that messes up titles in the first place).

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 12, 2025, 6:30pm UTC](https://forums.plex.tv/t/broken-personal-media-agent-scanner/895433/3 "2025-02-12T18:30:25Z")

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