# Browser timeout when opening Plex web **URL:** \ **Category:** Plex Players\ **Tags:** plex-web\ **Created:** [February 3, 2025, 8:00pm UTC](https://forums.plex.tv/t/browser-timeout-when-opening-plex-web/904510 "2025-02-03T20:00:13Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![madbrain](https://avatars.discourse-cdn.com/v4/letter/m/c89c15/32.png) [@madbrain](https://forums.plex.tv/u/madbrain)\ **Post date:** [February 3, 2025, 8:00pm UTC](https://forums.plex.tv/t/browser-timeout-when-opening-plex-web/904510/1 "2025-02-03T20:00:13Z")
Server Version#: 1.41.3.9314 Player Version#: no idea, I cannot open it 1. I login to plex.tv successfully 2. I click “Open Plex” 3. I get this : ![image](https://global.discourse-cdn.com/plex/original/4X/c/e/6/ce633de707a9d3d510ac6e6c32380ae95a7cad0e.png) I have tried in multiple browsers, new profiles, private & incognito windows. Nothing helps. I am just not able to open Plex web. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 3, 2025, 8:01pm UTC](https://forums.plex.tv/t/browser-timeout-when-opening-plex-web/904510/2 "2025-02-03T20:01:32Z")
Try [https://app.plex.tv](https://app.plex.tv) if your browser adds automatically any port numbers, subfolders or other parameters to the URL, remove them. Disable any “blocking” web browser add-ins for the domain plex.tv. ---
**Author:** ![madbrain](https://avatars.discourse-cdn.com/v4/letter/m/c89c15/32.png) [@madbrain](https://forums.plex.tv/u/madbrain)\ **Post date:** [February 3, 2025, 8:14pm UTC](https://forums.plex.tv/t/browser-timeout-when-opening-plex-web/904510/3 "2025-02-03T20:14:59Z")
There are no add-ons installed. I tried with new, virgin Chrome and Firefox browser profiles, with all default settings. The problem is unchanged. It seems like a server side issue. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 3, 2025, 8:15pm UTC](https://forums.plex.tv/t/browser-timeout-when-opening-plex-web/904510/4 "2025-02-03T20:15:49Z")
> [@madbrain](#): > > There are no add-ons installed. Oh? ![grafik](https://global.discourse-cdn.com/plex/original/4X/1/3/3/1337ff60260672795a1e096fb73a4dc6a492af08.png) ---
**Author:** ![madbrain](https://avatars.discourse-cdn.com/v4/letter/m/c89c15/32.png) [@madbrain](https://forums.plex.tv/u/madbrain)\ **Post date:** [February 3, 2025, 8:25pm UTC](https://forums.plex.tv/t/browser-timeout-when-opening-plex-web/904510/5 "2025-02-03T20:25:47Z")
There were add-ons in the browser I took the screenshot from , but as I stated, I tried separately in new browser profiles, and gotten the exact same result. Here are the screenshots for those. Here it is with a brand new Firefox profile . ![image](https://global.discourse-cdn.com/plex/original/4X/9/5/1/951ac7c8b3dab3d39b41603c64ec2b773c68c81e.png) And Chrome incognito window : ![image](https://global.discourse-cdn.com/plex/original/4X/9/6/9/969e459a38b2d8b87ea725782f5e85c90316fbca.png) ---
**Author:** ![jasperwillem](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jasperwillem/32/4291_2.png) [@jasperwillem](https://forums.plex.tv/u/jasperwillem)\ **Post date:** [February 3, 2025, 8:57pm UTC](https://forums.plex.tv/t/browser-timeout-when-opening-plex-web/904510/6 "2025-02-03T20:57:19Z")
Same here for a few hours already, I can load in direct from my server IP. See several reports at down-detector: ![image](https://global.discourse-cdn.com/plex/original/4X/5/4/8/54837d3f3ab4e3f2e70534ea2d5072b88818e522.png) EDGE without any extensions. ![image](https://global.discourse-cdn.com/plex/original/4X/7/d/3/7d34bc174e0bd0987ef651b000de5eb442d685a5.png) ---
**Author:** ![RxBrad](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rxbrad/32/204436_2.png) [@RxBrad](https://forums.plex.tv/u/RxBrad)\ **Post date:** [February 3, 2025, 9:01pm UTC](https://forums.plex.tv/t/browser-timeout-when-opening-plex-web/904510/7 "2025-02-03T21:01:21Z")
It’s related to this… which has been going on all day today: > [@Plex forwarding to app-qa.plex.tv - login warns it isn't hosted by plex](https://forums.plex.tv/t/plex-forwarding-to-app-qa-plex-tv-login-warns-it-isnt-hosted-by-plex/904486/1): > > Hello. When I try going to the plex web on a browser, it redirects to app-qa.plex.tv The login window warns me this isn’t owned by plex. What is this? what’s going on? Have tried various browsers, incognito tabs to omit extensions etc. What is this. I get it when going to [http://app.plex.tv/web/app](http://app.plex.tv/web/app) [image] My years-old [https://app.plex.tv/desktop](https://app.plex.tv/desktop) bookmark has been timing out all day today. This works, though: [https://app.plex.tv/desktop/#!/](https://app.plex.tv/desktop/#!/) ---
**Author:** ![fordcunningham](https://avatars.discourse-cdn.com/v4/letter/f/958977/32.png) [@fordcunningham](https://forums.plex.tv/u/fordcunningham)\ **Post date:** [February 3, 2025, 10:01pm UTC](https://forums.plex.tv/t/browser-timeout-when-opening-plex-web/904510/8 "2025-02-03T22:01:04Z")
I am having the same issue and i noticed that the URL had a port of 8080 on it in the browser. Once i removed the :8080 It connected fine. I am not sure yet where the port of 8080 is coming from. also, if notice that i can connect to settings from the drop down in the upper right and it will connect. then i can click the home icon in the upper left and get to my home page. This method also does not append the port :8080. Maybe some plex redirect? i have this link on multiple computers and multiple browsers. I have also typed in plex.tv, put in my user name and pass then clicked the open Plex button and it times out with the app.plex.tv:8080 URL. Again if i remove the :8080 it will connect. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 4, 2025, 10:01pm UTC](https://forums.plex.tv/t/browser-timeout-when-opening-plex-web/904510/9 "2025-05-04T22:01:29Z")
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