# BUG - Audio problems during playback

**URL:** <https://forums.plex.tv/t/bug-audio-problems-during-playback/866863>\
**Category:** Plex Players\
**Tags:** smart-tv, samsung-tizen\
**Created:** [January 20, 2024, 7:42am UTC](https://forums.plex.tv/t/bug-audio-problems-during-playback/866863 "2024-01-20T07:42:38Z")\
**Posts on this page:** 1\
**Showing post:** 7

<div class="post-metadata">

**Author:** ![Insomnic\_1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/insomnic_1/32/215416_2.png) [@Insomnic\_1](https://forums.plex.tv/u/Insomnic_1)\
**Post date:** [September 10, 2024, 9:04pm UTC](https://forums.plex.tv/t/bug-audio-problems-during-playback/866863/7 "2024-09-10T21:04:18Z")

</div>

Here are the details about how to grab [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and you can upload them right here in the forum post (hit the upload button): [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)

Run the video that has the problem - let it flake out… wait a few minutes and then grab the logs from the server.

These forums sometimes automatically create hyper links to common pages so you probably didn’t notice it automatically linked your phrase “[server logs”](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) to that page - that’s easy to miss (did it to mine in this post too). They do that with a few of them - like [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) you only have to type the phrase and it links to the info automatically… I didn’t create that link. It’s easy to miss though.

It can also help if you grab the media info from the “view xml” option and post it here (click the 3 dots to get the sub menu and choose “get info”):

 ![Screen Shot 2024-09-10 at 3.59.13 PM](https://global.discourse-cdn.com/plex/original/4X/b/6/c/b6ce5b2f2bc9a56b0c70f4a053687ae13f4403f2.png)

You can also create a test file using one of the files that has the problem but might be best to wait and see if someone asks for it: [https://support.plex.tv/articles/201035968-generating-sample-files-from-media/](https://support.plex.tv/articles/201035968-generating-sample-files-from-media/) or at least

---

_[View the full topic](https://forums.plex.tv/t/bug-audio-problems-during-playback/866863)._