# \[BUG\] Cannot claim server

**URL:** <https://forums.plex.tv/t/bug-cannot-claim-server/147377>\
**Category:** General Discussions\
**Created:** [June 8, 2016, 11:04am UTC](https://forums.plex.tv/t/bug-cannot-claim-server/147377 "2016-06-08T11:04:35Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![karbowiak](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/karbowiak/32/82103_2.png) [@karbowiak](https://forums.plex.tv/u/karbowiak)\
**Post date:** [June 8, 2016, 11:04am UTC](https://forums.plex.tv/t/bug-cannot-claim-server/147377/1 "2016-06-08T11:04:35Z")

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Hi!

I just reinstalled my Plex server (Version 0.9.16.6) and upon it’s return, it tells me that it is an unclaimed and unsecure server.

So i login, and i click Claim Server under Settings -\> General

But nothing happens - so i turned on Verbose Logging, and checked out the log, and noticed the following:

```auto
Jun 08, 2016 13:00:35 [0x7f82d6fff700] DEBUG - Request: [192.168.1.227:54057] POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxxxxxxxx (9 live) GZIP
Jun 08, 2016 13:00:35 [0x7f82d6fff700] DEBUG - HTTP requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxxxxxxx
Jun 08, 2016 13:00:35 [0x7f82d6fff700] DEBUG - MyPlex: Did token exchange for claim (returnCode: 403)
Jun 08, 2016 13:00:35 [0x7f82d6fff700] ERROR - XML: Entity: line 1:
Jun 08, 2016 13:00:35 [0x7f82d6fff700] ERROR - XML: parser
Jun 08, 2016 13:00:35 [0x7f82d6fff700] ERROR - XML: error :
Jun 08, 2016 13:00:35 [0x7f82d6fff700] ERROR - XML: Start tag expected, '<' not found
Jun 08, 2016 13:00:35 [0x7f82d6fff700] ERROR - XML:
Jun 08, 2016 13:00:35 [0x7f82d6fff700] ERROR - XML: ^
Jun 08, 2016 13:00:35 [0x7f82d6fff700] ERROR - Error parsing content.
Jun 08, 2016 13:00:35 [0x7f82d6fff700] ERROR - MyPlex: Exception parsing XML:

Jun 08, 2016 13:00:35 [0x7f82d6fff700] DEBUG - MyPlex: Got a token poked, let's act on it.
Jun 08, 2016 13:00:35 [0x7f82d6fff700] DEBUG - Sync: onMyPlexSignOut
Jun 08, 2016 13:00:35 [0x7f82e07fe700] DEBUG - Completed: [192.168.1.227:54057] POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxxxxxxxx (9 live) GZIP 231ms 557 bytes 200 (pipelined: 5)

```

So it seems that there is something up with the claim API, because i can get to it perfectly fine, both via Plex’s Claim Server button, but also via Postman (Altho it says i’m missing some headers, didn’t investigate further, was more to see if the API actually gave a response)

So i’m at a loss now.

HALP

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**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\
**Post date:** [June 8, 2016, 11:06am UTC](https://forums.plex.tv/t/bug-cannot-claim-server/147377/2 "2016-06-08T11:06:45Z")

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I think this is related to a parsing bug that’s been fixed in 0.9.17.0. There’s a thread with a link to the latest beta build for Plex Pass holders.

> **[Plex Media Server - Transcoder Preview: 0.9.17.1](https://forums.plex.tv/discussion/219652/plex-media-server-transcoder-preview-0-9-17-1/p1)**
>
> Hello, forum users! It’s time again for an update to Plex’s transcoding and analysis backend. This is a special forums-only preview release; the changes in this build will be included in the next regular release once any new issues are handled. ...

Make sure to read the notes in the first post, because not all operating systems are supported with the newest versions.

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**Author:** ![karbowiak](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/karbowiak/32/82103_2.png) [@karbowiak](https://forums.plex.tv/u/karbowiak)\
**Post date:** [June 8, 2016, 11:15am UTC](https://forums.plex.tv/t/bug-cannot-claim-server/147377/3 "2016-06-08T11:15:06Z")

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Yay, that did it - thanks ! 🙂

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**Author:** ![dirty7732](https://avatars.discourse-cdn.com/v4/letter/d/bbce88/32.png) [@dirty7732](https://forums.plex.tv/u/dirty7732)\
**Post date:** [July 16, 2016, 10:45pm UTC](https://forums.plex.tv/t/bug-cannot-claim-server/147377/4 "2016-07-16T22:45:15Z")

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Did not work for me ☹

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 9:27pm UTC](https://forums.plex.tv/t/bug-cannot-claim-server/147377/5 "2020-01-07T21:27:30Z")

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