# \[BUG\] - DVR UTF-8 Not proper encoding **URL:** \ **Category:** Live TV & DVR\ **Tags:** livetv-dvr, server-linux, openmediavault\ **Created:** [February 5, 2022, 11:17am UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792 "2022-02-05T11:17:12Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![stoufiler](https://avatars.discourse-cdn.com/v4/letter/s/53a042/32.png) [@stoufiler](https://forums.plex.tv/u/stoufiler)\ **Post date:** [February 5, 2022, 11:17am UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792/1 "2022-02-05T11:17:12Z")
Server Version#: Latest Player Version#: Latest Tuner Make/Model: Hauppauge DualHD Guide/Lineup name: Using XMLTV?: No, use the wizard Channel number/Name: TF1 Séries Films → 21 Hello, I have received my Hauppauge DualHD tuner, it is well recognize by OMV (OpenMediaVault) and in Plex Server as well, but when i’m looking for channel I got this error inside /var/log/syslog ```auto Feb 5 11:49:51 Plex Media Server[1470157]: Entity: line 2: parser error : Input is not proper UTF-8, indicate encoding ! Feb 5 11:49:52 Plex Media Server[1470157]: Bytes: 0xE9 0x72 0x69 0x65 Feb 5 11:49:52 Plex Media Server[1470157]: tainer size="39"> **Author:** ![stoufiler](https://avatars.discourse-cdn.com/v4/letter/s/53a042/32.png) [@stoufiler](https://forums.plex.tv/u/stoufiler)\ **Post date:** [February 6, 2022, 5:25pm UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792/2 "2022-02-06T17:25:21Z") I test DVB-T on Plex on Windows and it works So, clearly the linux version doesn’t encode well channel names ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 7, 2022, 3:14pm UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792/3 "2022-02-07T15:14:20Z")
> [@stoufiler](#): > > ll, but when i’m looking for channel I got this error inside /var/log/syslog Thanks for reporting the issue. I have got the log files that you sent in. I am trying to relate the above syslog errors to the Plex Media Server and Plex Tuner Service log files At the time - 11:49:51 there was a channel scan which found 39 channels There are no errors in the server and tuner logs relating to this. At the time the Plex Media Server process asked the Plex Tuner Service for the list of channels - this was at 11:49:51 ```auto Feb 05, 2022 11:49:51.956 [0x7fa87a135b38] DEBUG - [Grabber] HTTP requesting GET http://127.0.0.1:32600/devices/compound_device072dvb%23v4l%23%2fsys%2fdevices%2fpci0000%3a00%2f0000%3a00%3a14.0%2fusb1%2f1-5%2f1-5%3a1.0%3a0014319079/channels Feb 05, 2022 11:49:51.959 [0x7fa87af60b38] DEBUG - [HttpClient] HTTP/1.1 (0.0s) 200 response from GET http://127.0.0.1:32600/devices/compound_device072dvb%23v4l%23%2fsys%2fdevices%2fpci0000%3a00%2f0000%3a00%3a14.0%2fusb1%2f1-5%2f1-5%3a1.0%3a0014319079/channels (reused) ``` Could you run these 3 curl commands on the server and get me the 3 response files that the Plex Tuner Service returns. Please zip and attach the 3 files ```auto curl -o req1.xml http://127.0.0.1:32600/devices/compound_device072dvb%23v4l%23%2fsys%2fdevices%2fpci0000%3a00%2f0000%3a00%3a14.0%2fusb1%2f1-5%2f1-5%3a1.0%3a0014319079 curl -o req2.xml http://127.0.0.1:32600/devices/compound_device072dvb%23v4l%23%2fsys%2fdevices%2fpci0000%3a00%2f0000%3a00%3a14.0%2fusb1%2f1-5%2f1-5%3a1.0%3a0014319079/scanners curl -o req3.xml http://127.0.0.1:32600/devices/compound_device072dvb%23v4l%23%2fsys%2fdevices%2fpci0000%3a00%2f0000%3a00%3a14.0%2fusb1%2f1-5%2f1-5%3a1.0%3a0014319079/channels ``` These were the requests sent by the server process to the PTS process at the time I see from the logs that you are using xmltv provider for EPG - is this what you normally use ? or do you also use a lineup for the post code when setting up the DVR? Is this what you use ? `https://xmltvfr.fr/xmltv/xmltv_tnt.xml` Can you tell me at what point in time during setup do you get this error screen ? Is it after the channel scan completing ? ![image (11)](https://global.discourse-cdn.com/plex/original/4X/d/c/b/dcbdbb23059ee6f8b463a7a74b60c5278382c078.png) Do you have a timestamp for when this got displayed so I can relate it to what is in the logs ? Would it be possible for you to also enable verbose browser console network logging and send me zipped .har file captured at the time of the error screen after a scan as well as the server and tuner service logs as before ![image](https://global.discourse-cdn.com/plex/original/4X/5/0/4/504e650c2be2c76c9d809a24e4980f8aa5ad1ede.jpeg) ---
**Author:** ![stoufiler](https://avatars.discourse-cdn.com/v4/letter/s/53a042/32.png) [@stoufiler](https://forums.plex.tv/u/stoufiler)\ **Post date:** [February 7, 2022, 5:01pm UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792/4 "2022-02-07T17:01:45Z")
Hello, Thank you for your reply ! Here are the answers to your questions : I used the xmltv provider from [xmltv.fr](http://xmltv.fr) just for testing but I plan to use my location with the postal code I get “No Channels Found” error right after scanning channels The error was displayed: 07/02/2022 - 17:48 In the “Plex Tuner Service” log file lines 727, 3549, 8776, 14291 could be interesting. I deduce that it is receiving string names with a special character You will find in the PJ file everything you asked me the req.xml files, the HAR file and the two log files thank you for your time Edited by sa2000 to remove attachment ; please always send har files by private message ---
**Author:** ![stoufiler](https://avatars.discourse-cdn.com/v4/letter/s/53a042/32.png) [@stoufiler](https://forums.plex.tv/u/stoufiler)\ **Post date:** [February 8, 2022, 11:20am UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792/5 "2022-02-08T11:20:11Z")
Hello, I come to the news. I read the topic at this address [Plex finds 978 channels during scan, but lists only 19-20](https://forums.plex.tv/t/plex-finds-978-channels-during-scan-but-lists-only-19-20/719271) The person was talking about using a specific version namely **1.22.3.4523-d0ce30438**. So I downloaded it by running the command: ```auto wget https://downloads.plex.tv/plex-media-server-new/1.22.3.4523-d0ce30438/debian/plexmediaserver_1.22.3.4523-d0ce30438_amd64.deb ``` and I installed it by doing: ```auto dpkg -i plexmediaserver_1.22.3.4523-d0ce30438_amd64.deb ``` Once the installation was complete, I immediately launched a channel scan and bingo everything worked ![image](https://global.discourse-cdn.com/plex/original/4X/2/2/2/2226148f90c74a57df096716ec38302ecd2a57a8.png) ![image](https://global.discourse-cdn.com/plex/original/4X/0/c/1/0c1633459a919d52c3942d8248dd6ac2dbfbdbb3.png) We can see channels 20/24/25 contains accented characters ![image](https://global.discourse-cdn.com/plex/original/4X/6/8/9/6890e655bf44cfce5f09ed920d55cbbe8304d13e.jpeg) The solution would be within this version I think PS : I don’t use this time [xmltv.fr](http://xmltv.fr) i’ve juste set my postal code thanks in advance Stoufiler ---
**Author:** ![chrisBlum](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chrisblum/32/257498_2.png) [@chrisBlum](https://forums.plex.tv/u/chrisBlum)\ **Post date:** [February 8, 2022, 12:42pm UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792/6 "2022-02-08T12:42:37Z")
FYI - the Red Hat / Fedora / CentOS link to that version is [https://downloads.plex.tv/plex-media-server-new/1.22.3.4523-d0ce30438/redhat/plexmediaserver-1.22.3.4523-d0ce30438.x86\_64.rpm](https://downloads.plex.tv/plex-media-server-new/1.22.3.4523-d0ce30438/redhat/plexmediaserver-1.22.3.4523-d0ce30438.x86_64.rpm) ---
**Author:** ![stoufiler](https://avatars.discourse-cdn.com/v4/letter/s/53a042/32.png) [@stoufiler](https://forums.plex.tv/u/stoufiler)\ **Post date:** [February 8, 2022, 12:55pm UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792/7 "2022-02-08T12:55:54Z")
Think that the problem appear at this version : [Plex Media Server - #430 by emilybersin](https://forums.plex.tv/t/plex-media-server/30447/430) ---
**Author:** ![stoufiler](https://avatars.discourse-cdn.com/v4/letter/s/53a042/32.png) [@stoufiler](https://forums.plex.tv/u/stoufiler)\ **Post date:** [February 9, 2022, 3:01pm UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792/8 "2022-02-09T15:01:29Z")
Got some news You can search channels with version 1.22.3.4523 and you can upgrade to latest version where bug still occurs. It will works but if you want to scan another channels you need to rollback to 1.22.3.4523 and repeat to latest I’m talking with someone at Plex, hope the bug will be patched in next release @chrisBlum ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 9, 2022, 9:36am UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792/9 "2022-03-09T09:36:31Z")
sent you alpha build to Plex Media Server 1.25.8 which updates dependencies used by Plex Tuner Server to see if it resolves the issue Thanks for your help ---
**Author:** ![stoufiler](https://avatars.discourse-cdn.com/v4/letter/s/53a042/32.png) [@stoufiler](https://forums.plex.tv/u/stoufiler)\ **Post date:** [March 16, 2022, 5:44pm UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792/10 "2022-03-16T17:44:47Z")
Just reply to you right now It doesn’t work I need to reinstall the 1.22 version to DVR work Thanks ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 18, 2022, 9:35am UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792/11 "2022-03-18T09:35:16Z")
Thanks for trying - I passed the details to the development team ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [April 27, 2022, 9:22am UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792/12 "2022-04-27T09:22:32Z")
The fix has been released in Plex Media Server beta release 1.26.1.5762 > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/500): > > Plex Media Server 1.26.1.5762 is now available to Plex Pass users in the Beta update channel. FIXES: (DVR) Plex Tuner Service does not return non-unicode encoded channels (#13374) (DVR) Plex Tuner Service only returns a small number of channels (#13261) (HttpClient) Plex Media Server could exit unexpectedly after HTTP requests completed with certain timing conditions (#13489) (Metadata) Manually setting the Originally Available date on an item would result in an incorrect value being stored … - (DVR) Plex Tuner Service does not return non-unicode encoded channels (#13374) - (DVR) Plex Tuner Service only returns a small number of channels (#13261) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 26, 2022, 9:23am UTC](https://forums.plex.tv/t/bug-dvr-utf-8-not-proper-encoding/774792/13 "2022-07-26T09:23:02Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.